Nidhi V.

Head of Design

Delhi, India2 yrs 10 mos experience

Key Highlights

Proven track record in HR operations and employee engagement.
Strong background in customer service with a focus on satisfaction.
Effective communicator with a passion for simplifying processes.

Stackforce AI infers this person is a Human Resources professional with a strong foundation in customer service and employee engagement.

Contact

Skills

Core Skills

Human ResourcesTalent AcquisitionCustomer ServiceCustomer Support

Other Skills

RecruitingOnboardingCorporate Social ResponsibilityInternational CompaniesInduction ProgramNew Hire TrainingEmployee EngagementExit FormalitiesPayroll ProcessingHRBPHR OperationsInterpersonal SkillsInterpersonal CommunicationPresentation SkillsTraining

About

Hi 👋 I’m Nidhi! I believe that clarity creates momentum — and that people thrive when systems and support are aligned. With 1 year of hands-on experience as an HR Executive, I’ve managed end-to-end recruitment, streamlined operations, handled payroll and compliance, and ensured smooth leave and attendance management — all while nurturing strong employee relations. Before that, I built my foundation in international non-voice customer service for 1.5 years, where I honed my communication, problem-solving, and customer-first mindset. I thrive in environments where I can simplify processes, enhance employee experiences, and drive people-focused outcomes. My approach is rooted in empathy, curiosity, and execution — I ask the right questions, challenge inefficiencies, and deliver solutions that work. Whether it's improving HR operations, supporting global teams, or building trust through thoughtful service, I'm passionate about aligning people, processes, and purpose. Let’s connect and create better together. 🚀

Experience

2 yrs 10 mos

Total Experience

9 mos

Average Tenure

5 mos

Current Experience

Freelance

Emcee/ Anchor

Jan 2026 – Present · 5 mos · India · On-site

Hiremi

Human Resources Intern

Apr 2024 – Jun 2024 · 2 mos · India · Remote

Human Resources | Talent Acquisition | Onboarding | Employee Engagement | Team Leadership
Sourced and screened profiles for Human Resource Interns and Software Developer Interns, aligning talent with organizational needs
Conducted induction sessions for new joiners, ensuring smooth onboarding and clear communication of company policies and culture
Managed employee onboarding, employee relations, and engagement initiatives to enhance retention and workplace satisfaction
Prepared and delivered orientation materials, presentations, and documentation for new employees
Led and mentored a team of 15 interns, providing guidance, task delegation, and performance support across functional areas
Collaborated cross-functionally with HR, recruitment, and department heads to improve talent acquisition and employee experience
Maintained accurate HR documentation and reports, ensuring compliance with organizational standards and best practices

Esoft applications and solutions

Human Resources Executive

Nov 2023 – Oct 2024 · 11 mos · Delhi, India · On-site

Human Resources | Talent Acquisition | Onboarding | Employee Engagement | Team Leadership
Sourced and screened profiles for Non IT roles, aligning talent with organizational needs
Conducted induction sessions for new joiners, ensuring smooth onboarding and clear communication of company policies and culture
Managed employee onboarding, employee relations, and engagement initiatives to enhance retention and workplace satisfaction
Prepared and delivered orientation materials, presentations, and documentation for new employees
Manager Operational work by providing guidance, task delegation, and performance support across functional areas
Collaborated cross-functionally with HR, recruitment, and department heads to improve talent acquisition and employee experience
Maintained accurate HR documentation and reports, ensuring compliance with organizational standards and best practices

RecruitingOnboardingHuman ResourcesTalent Acquisition

Accenture

Customer Service Associate

Jun 2023 – Oct 2023 · 4 mos · Gurugram, Haryana, India · On-site

Customer Service | Live Chat Support | Telecom Industry | Customer Satisfaction | Target Achievement
Delivered real-time customer support for a major telecommunications project via live chat
Resolved customer inquiries and technical issues efficiently while maintaining a high standard of professionalism
Prioritized customer satisfaction by actively listening, understanding pain points, and providing tailored solutions
Consistently met and exceeded performance metrics, including resolution time, customer satisfaction (CSAT), and chat handling targets
Maintained detailed documentation of customer interactions in CRM systems to ensure accurate follow-up and support
Adapted quickly to evolving procedures, telecom products, and system updates in a dynamic service environment
Demonstrated strong communication, multitasking, and problem-solving skills in a high-volume customer support setting

Corporate Social ResponsibilityInternational CompaniesCustomer Service

Concentrix

Customer Service Representative

Nov 2021 – Jan 2023 · 1 yr 2 mos · Gurugram, Haryana, India · Remote

Customer Support | Order Management | Issue Resolution | Delivery Operations
Handled order tracking and delivery status updates for U.S. and Canadian customers in the food delivery sector
Provided real-time updates on delivery time slots, ensuring proactive communication with customers
Processed refunds in accordance with company policies for discrepancies or unsatisfactory experiences
Escalated critical issues related to food quality, safety, or customer threats to specialized teams for immediate resolution
Managed sensitive customer interactions involving threats or disputes with merchants or delivery personnel
Collaborated cross-functionally with logistics, merchant support, and safety teams to resolve high-priority cases
Maintained high standards of customer satisfaction through empathy, problem-solving, and follow-through.

Corporate Social ResponsibilityInternational CompaniesCustomer Support