Jan 2024 – Present · 2 yrs 5 mos

• Work with teams that manage $30M+ ARR book of business, including key enterprise clients like T-Mobile USA and American Express, Creditone
• Developed strong relationships with senior executives to drive adoption and renewals at large customers bases in the likes of Tesla, Comcast, General Motors, Cigna, Charter, Qualcomm.
• Lead and attend quarterly business reviews to assess performance metrics and identify future opportunities.
• Manage the workload of 3 CSMs in AMER region and ensure success metrics are achieved across the region

Jun 2023 – Present · 3 yrs

Jan 2023 – Jan 2024 · 1 yr

• Served as a technical advisor to Solution Integrators, Sales Account Executives, assisting with scoping and sizing of opportunities, and anticipate where customer technical choices will work for or against Temporal
• Offered advice and good arguments to customers on architectural topics like application patterns and Platform & Cloud architectures
• Constructed application prototypes, conducted design + code reviews by following through with design, development, build, and deployment guidance using Temporal supported languages (Java, Golang, Typescript, Python)
• Built a very successful and globally well received customer demo that demonstrates the replacement of event-driven architecture with Temporal.io from scratch in order to support enterprise sales teams.
• https://github.com/GeethaAnne/temporal-inventory-pipeline-receiptsusecase
• Analyze customer environement's logs, traces, and other diagnostic data to identify root causes of issues in gRPC services along with offering technical assistance to customers via various channels (email, chat, phone) on gRPC-related queries.
• Collaborated with cross functional teams like PM, PMM and Developer Advocacy in delivering webinars plus conference talks as part of product evangelism.
• https://www.youtube.com/watch?v=xu-TaN60ssk
• https://www.youtube.com/watch?v=fmzYB0g-M7s

Jan 2022 – Jan 2023 · 1 yr

• Lead technical presentations and product demonstrations to showcase the power of Elastic solutions (Elasticsearch, Kibana, Beats, and Logstash) to enterprise customers, mapping product features to client-specific business needs.
• Managed a sales pipeline with collective revenue of over $12Mil over West Coast. Was instrumental in landing and expanding the West Coast's largest enterprise Cloud deal of 2023.
• Partner with the enterprise sales team to understand customer requirements, respond to RFPs/RFIs, and provide tailored technical solutions that address business challenges, helping drive deal closure.
• Create comprehensive documentation, authored several product blogs ,technical proposals, and architecture blueprints to help customers understand the deployment, scalability, and performance aspects of Elastic’s solutions.
• https://www.elastic.co/blog/generative-ai-applications-confluent-cloud-apache-flink-elasticsearch
• https://www.elastic.co/blog/elastic-agent-output-kafka-data-collection-streaming
• Collaborate with product management, engineering, and customer success teams to ensure customer feedback influences product roadmap and enhancements, driving continuous innovation and customer satisfaction.
• Develop and execute successful PoCs to demonstrate Elastic’s capabilities, closely aligning technical solutions with customer goals and key performance metrics to ensure high value and adoption.

Jan 2020 – Dec 2022 · 2 yrs 11 mos

• Provided technical guidance, design advice, and thought leadership to Confluent's enterprise customers and partners, helping translate their enterprise business needs into right technical solutions, ensuring highest level of customer success and maturity, while keeping it all simple.
• Led a lean Partner Solution Engineering AWS team for Amer regions.
• Act as a feedback loop between customers and Confluent's product and engineering teams to ensure product enhancements are aligned with enterprise needs via Field Feedback
• Land, expanded and upsold several enterprise West Coast deals with collective revenue of ~3M
• Educate customers and partners on Confluent’s products and services by participating in webinars, conferences, and events. Help drive industry awareness of real-time data streaming.Authored following papers:
• https://www.confluent.io/blog/stream-security-data-to-amazon-security-lake/
• https://www.confluent.io/blog/design-and-deployment-considerations-for-deploying-apache-kafka-on-aws/
• https://aws.amazon.com/blogs/apn/network-access-patterns-of-aws-lambda-for-confluent-cloud/
• Kafka Summit London
• https://www.kafka-summit.org/sessions/the-cost-of-kafkas-high-availability-on-cloud
• https://www.confluent.io/blog/omonitoring-and-observability-kafka-clusters-on-kubernetes/
• AWS Partner Network: https://aws.amazon.com/blogs/business-intelligence/visualize-confluent-data-in-amazon-quicksight-using-amazon-athena/

Jan 2015 – Jan 2020 · 5 yrs

• Continuing to provide front-line technical help in accelerating the sales of Cloudera Data Platform ( CDP)
• Associate SE ( 2016-2018)
• I joined Cloudera as an Associate Solutions Engineer where I was immersed in the inner workings of the leading open source platforms for big data analytics, IoT and streaming, and machine learning. I was able to utilize my technical, business competencies and customer service skills to provide the highest level of business and technical consultation to sales teams, prospects & customers to support sales goals.
• Automation Development:
• Core development of Ansible playbooks, roles, modules, and collections
• Integration with third-party Ansible modules (e. g. Terraform, AWS EC2, GCP)
• Integration with CDP Runtime services (e.g. Ozone, Kafka, NiFi, DWX)
• Development and operations for Postgres, Prometheus, Grafana, Solr/Elastic
• Operations for Okta integration (SAML, token-based)
• Development and operations of externally-facing Ansible collections & externally-facing GitHub repository
• Creation of documentation, tutorials,workshops for internal and external audiences
• RESPONSIBILITIES:
• Core development / programming & maintenance of demo applications and demo frameworks
• Testing demo applications with different releases of Cloudera Data Platform (CDP) software
• Ensuring software quality by debugging demo applications, solving compatibility problems, and resolving any issues that prevent smooth operation of the software
• Deploying & maintaining demonstration applications on the Cloudera Private Cloud or Public Cloud
• Documentation: commenting code, creating documents for installation, configuration & infrastructure usage instructions
• RFP/RFI support - When needed, assist with writing appropriate responses to numerous and varied specific technical questions about Cloudera Products
• Document processes and procedures related to demo systems or automation tools

Dec 2013 – Sep 2015 · 1 yr 9 mos

• Courses : Cmpe202

Dec 2013 – Jan 2015 · 1 yr 1 mo

• Sales CRM application :
• Implemented “Sales access management” that handles access for sensitive sales data.
• Built the sales EBC product from scratch to meet complicated business requirements including sales role definition, role access definition, sales entity hierarchy, and management hierarchy.
• Designed and created tables to persist millions of access records and implemented caching
• mechanism to improve its performance.
• Automated few sales assignment processes
• Collaborate with product management and development team members to enhance ServiceNow products with new features that address customer needs

Jun 2010 – Sep 2011 · 1 yr 3 mos

Jan 2010 – Jan 2012 · 2 yrs

• Designed and developed solutions for a java based multi-user, customer management Hawaiian Airlines' CRM
• Involved actively as an individual contributor in requirement gathering, analysis, design, implementation and post production support activities
• Developed shell scripts that execute and fetch data from UNIX box and implemented recovery strategies during critical SQL server database crashes or rollbacks
• Successfully delivered well tested and documented many releases of HA's CCM
• Significantly improved the performance of the application by analyzing the reports that generated after SQL queries on the historic flight data.