S

Soundarya Sadashiva

Operations Associate

Bengaluru, Karnataka, India3 yrs experience

Key Highlights

  • Nearly 2 years of experience in BPO.
  • Strong customer support and communication skills.
  • Adept at managing customer service operations.
Stackforce AI infers this person is a BPO professional with a strong focus on customer support and service management.

Contact

Skills

Core Skills

Customer Support

Other Skills

CommunicationAccountingCustomer ServiceTeamworkPublic SpeakingCustomer SatisfactionCustomer Relationship Management (CRM)

About

A result focused professional with nearly 2 years of experience in voice and semi voice BPO and Solution-Driven, Customer Centric professional with significant experience in handling all aspects of service functions. Daily operations include mix and match of customer service and change management. I aspire to acquire and implement my skills on a continuous basis and contribute toward meeting organizational objectives, thus ensuring personal and professional growth in me, as well as my organization.

Experience

3 yrs
Total Experience
1 yr
Average Tenure
--
Current Experience

Tesco bengaluru

Payroll Officer

Nov 2018Dec 2019 · 1 yr 1 mo · Bangalore Urban, Karnataka, India

Customer Support

Über

Customer Care Executtive

Jul 2016Nov 2017 · 1 yr 4 mos · Hyderabad Area, India

  • Responding to emails and calls to resolve the issues of customers.
  • Maintaining track of all requests/concerns of customers by preparing reports.
  • Receiving, Working on, sending out status reports on monthly basis to managers.
  • Daily and Weekly calls with managers on the status and progress of the reports.
Customer Support

Tata business support service

Customer Support Executive

Dec 2014Aug 2015 · 8 mos · Hyderabad Area, India

  • Responding to inbound customer queries.
  • Resolving issue and concerns related to the postpaid plan.
  • Motivate and promote existing customers to upgrade to new and upcoming VAS.
  • Daily and weekly calls with managers.
Customer Support

Education

Indian Institute of Management and commerce, Hyderabad

Bachelor of Commerce - BCom

Jan 2011Jan 2014

Kendriya Vidyalaya

Intermediate

Jan 2009Jan 2011

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