Nov 2016 – Feb 2017 · 3 mos · Watertown, MA

• Responsible for managing several key programs including Technical Program Management, Agile Transformation, Release Management, and Strategic Planning and Communication for the 1500-person Engineering organization.
• Managed 8 direct reports and 50 total team members including 30 Technical Program Managers.

Nov 2015 – Oct 2016 · 11 mos · Cambridge, MA

• Lead product development and technical services teams, consisting of approximately 80 team members spanning software engineering, infrastructure technology, analytics, compliance, support, and project management.
• Helped relauch Agile/SAFe with focus on clarity of roles, ownership, and transparency and Lean practices.
• Responsible for all software and hardware development activities for flagship Healthcare Patient Portal Application. Helped lead restructuring of the Engineering organization with an emphasis on accountability and execution. Member of team transitioning product to services-based model to fully leverage the Cloud with focus on security and scalability.
• Created an Analytics team for to help monitor key SLA's. Helped create new dashboards to track key business functionality and drive ROI internally and for customers. Leveraged Tableau for Business Intelligence needs.

Jan 2012 – Nov 2015 · 3 yrs 10 mos · Cambridge, MA

• Secured $25 million dollar contract to support the Vetlink application at VA nationally. Managed the PMO organization to support all contract deliverables for the VA program.
• Developed tools, processes, and staff to support over 5000 physical devices and 70,000 end users supporting millions of veterans. Partnered with a managed service provider to provide Tier 1 support for all of the company's products. Quadrupled the size of the existing Tier 2 support organization, created metrics and escalation processes for ongoing operations of the team focusing on continuous improvement and self-organization.
• Doubled the size of the system engineering team responsible for installing, configuring, upgrading and maintaining the network and run time environment for over 300 servers running the Tomcat/Java/Postgres application with a focus on automation and re-usability.
• Created a Network Operations Center based on proactive monitoring and remediation of the environment by creating a data warehouse. Created ticketing processes and metrics to track and manage work.
• Drove the analysis and re-engineering of existing business processes and applications and helped identify new technologies for supporting IT initiatives. Worked to expand, stabilize, and monitor the Enterprise's physical and hosted infrastructure and created an Enterprise knowledge base for the company.
• Drove PCI-DSS, PA-DSS, HIPAA and DIACAP Compliance initiatives.

Dec 2005 – Jan 2012 · 6 yrs 1 mo

• Lead architect for software engineering teams located in Cambridge, MA and Hyderabad, India. Provided oversight/and or direct management for 18-20 engineers. Co-ordinated software engineering efforts with other Engineering Leads to develop the industry leading core J2EE Business Process Management (BPM) product. Acted as interim Product Manager for the teams to identify customer requirements and schedule new features . On the first team at Pega to move to Scrum.
• Responsible for the following mission critical product areas: deployment, installation and upgrade tools, and development tools. Engineered deployment solutions for Websphere, Weblogic, and Tomcat on Linux, Windows, Solaris and z/OS Operating Systems. Database installation and administration included SQL Server, Derby, Oracle, DB2/z, and UDB. Focused on robust, repeatable processes for seamless deployment of the application stack.
• Developed tools for the Amazon Cloud (AWS) to quickly deploy pre-configured applications for customers.
• Lead architect for rules based J2EE applications for managing business assets in the application.
• Developed service pack and hotfix strategies and technologies
• Created a one click “Personal Edition” of the PRPC product that included pre-loaded and configured versions of Tomcat, Derby, and Java to allow less technical users to evaluate the product.
• Managed a four person team responsible for supporting development Infrastructure and release engineering. Development infrastructure consisted of a heterogeneous environment of UNIX, Linux, and Windows operating systems, as well as Oracle, UDB, and SQL Server Databases. (12/05 – 5/09)
• Assisted with architecture and engineering of numerous tools to automate and monitor release engineering processes utilizing CVS, ANT, XML, scripting, and SQL Server. Responsible for maintaining and reporting system uptime and stability and producing nightly, milestone, and production releases. (12/05 – 5/09)

Jul 1998 – Dec 2005 · 7 yrs 5 mos

• Manager of the Technical Services team responsible for developing and growing our Partner relationships. Responsible for managing multiple large-scale projects and providing situational management for escalations. Provided support necessary to effectively resource, manage, monitor and report on Partner Operations activities.
• Responsible for providing Technical Expertise, training, and consulting to our largest partners and resellers.
• Focused on developing repeatable and reliable deployment mechanisms using cloning strategies and scripting on Solaris, AIX, and Windows platforms.
• Recommended appropriate interface specifications and designs
• Assisted with developing sizing tools for application suites to estimate load, CPU, memory, and disk requirements.
• Responsible for Year 2000 rollover project.
• Managed a team of 4 System Engineers

Jul 1997 – Jul 1998 · 1 yr

• Accountable for successful project delivery and customer realization of projects. Actively contributed to the success of the customer projects through PRPC knowledge, account development, and project management skills.
• Responsible for hardware and software integration.
• Recommended appropriate interface specifications and designs.
• Assisted with sizing and tuning of application and hardware.
• Prepared and presented sales presentations for existing clients and prospects.
• Maintained utilization in excess of 80% to drive services revenue.
• Acted as an Escalation resource for Eastern Americas Services Region.
• Managed a team of 4-5 Software Service Consultants.
• Development the first in-house document management system that provided indexing capability of corporate documents.
• Developed, designed, and delivered technical system administration training to customers.

Aug 1994 – Jun 1997 · 2 yrs 10 mos

• Dedicated services resource for 7-10 named accounts. Primary area of responsibilities included successful technical project delivery and customer realization of business benefits.
• Responsible for the Project Management, Implementation, and Support of hardware and software installations
• Installed and configured Pegasystems' Enterprise software across multiple hardware platforms (UNIX, NT, MVS, VMS)
• Provided onsite training, technical consulting, and relationship management at highly sensitive client sites.
• Assisted with maintaining internal systems and writing implementation documentation.
• Responsible for mentoring junior members of the group.