Jan 2020 – Present · 6 yrs 5 mos · Raleigh-Durham-Chapel Hill Area · Remote

• Own technical customer journeys across discovery, validation, solution design, and handoff, partnering with sales and specialists to deliver outcome-focused architectures.
• Lead architecture workshops and stakeholder sessions, translating business, security, and operational requirements into production-ready designs.
• Deliver deep dives and whiteboarding for engineering, security, and executive audiences, selecting the right depth based on stakeholder persona.
• Develop reusable reference architectures and enablement materials across multiple solution practices, improving consistency and speed of go-to-market execution.
• Use AI tooling to speed documentation and option analysis, improving clarity of tradeoffs, risks, and implementation steps for stakeholders.

Mar 2019 – Dec 2019 · 9 mos · Durham, NC

• Developed custom-designed solutions, implementation strategies and the project execution of network-related technology and services to support strategic business initiatives.
• Lead continuous improvement initiatives to drive higher efficiency and performance of network services
• Handled the financial budget planning for major projects
• Handled the management of the performance, availability, capacity, compliance, and the responsiveness of the services delivered by all service providers and vendors.

Oct 2017 – Mar 2019 · 1 yr 5 mos · Raleigh-Durham-Chapel Hill Area

• Design cost-effective data communications solutions to meet new and evolving requirements.
• Plan and execute the installation of new networking components to fulfill business requirements.
• Support the design and analysis of LAN/WAN/WLAN network improvements and enhancements.
• Did the design and implementation for the PCF (Pivotal Cloud Foundry) project for both the hardware
• and software infrastructure utilizing VMware NSX for the customer environments in conjunction
• with Cisco Hardware for the network environments.
• Provide analysis to support performance tuning and capacity planning.
• Provide troubleshooting and problem solving support for network issues.
• Monitor system hardware and software and manage system performance.
• Determine capacity and performance planning goals.
• Maintain documentation of network configuration, operating procedures, and records relating to network hardware and software.
• Manage projects directly related to the area of assigned responsibility and other general network projects.
• Serve as technical consultant on architectures for internal networks.
• Provide leadership and technical expertise to other network engineers and IT department team members.
• Establish governing principles for Network design and deployment.

Sep 2014 – Sep 2017 · 3 yrs · Raleigh-Durham, North Carolina Area

• Provides architecture, planning and design for the company and its clients.
• Performs technology assessment and recommends product and supplier selection.
• Performs requirement analysis and develops advanced telecommunications hardware/software solutions to meet the business requirements.
• Coordinate and review projects to ensure compliance with architecture and best practice.
• Runs expansive lab test and analysis of new solutions.
• Writes applicable documentation and recommendations for solutions.

Oct 2013 – Sep 2014 · 11 mos · EMC Corporation-Durham, NC

• Provided architecture, planning and design for company Global Data Network Infrastructure.
• Performed and directed complex implementation tasks.
• Acted as principle engineer on 2014 implementation of EMC's VLAB architecture
• Performed technology assessment and recommend product and supplier selection.
• Perform requirement analysis and developed advanced telecommunications hardware/software solutions to meet the business requirements.
• Coordinate and review projects to ensure compliance with the global architecture and best practice.
• One of the leaders in the effort to bring standardization to the global network.
• Worked on unusually complex problems and provides solutions which are highly innovative.
• Contributed to process improvements, identified inefficiencies and developed policies and procedures.
• Responsible for establishing project plans, budgets, schedules, and documentation of work results

Jul 2012 – Oct 2013 · 1 yr 3 mos · Cisco Systems, RTP, NC

• Contributed to the design and implementation of Data, Voice, and Wireless networks in Sales and Regional offices in the Americas.
• Migrated internal systems to a virtualized structure.
• Familiar with Data Center technologies and their implementation, maintenance, and troubleshooting. Including the new Cisco Nexus series.
• Worked IPAM on the change from public to private addressing on the Cisco internal network.
• Managed and built SQL databases.
• Performed crucial upgrades to Cisco infrastructure that resulted in a robust network.
• Developed scripts to perform routine network tasks, including configuration grabs, configuration generation, logging, and changes.
• Used the Remedy ticketing system to track changes and schedule work responding to tickets.
• Familiar with Cisco best practice network design guidelines for sites of all sizes.
• Maintained internal website that was used by team to perform scripted functions and housed a wiki knowledge base.

May 2011 – Jun 2012 · 1 yr 1 mo · EPA-RTP, NC

• Worked on the ITS-EPA2 contract performing multiple functions across a wide array of networking disciplines.
• Lead Engineer on the redesign, troubleshooting, and management of the Cisco WAAS Application Acceleration platform, as well as the IBM Blade Center infrastructure, that hosts the EPA’s websites.
• Managed routers, switches, telecom servers/appliances, and telecom equipment.
• Participated in the redesign of the NCC (National Computer Center), the EPA’s main Data Center.
• Managed authentication servers, including TACAS and Radius servers.
• Responsible for network analysis and reporting, network tool implementations/integrations, security investigations, the deployment, development and integration of new server systems, and network implementation/integration projects.
• Created documentation, including network diagrams, procedures, recommendations, problem root cause analysis, reports, inventories and support for response to audits.
• Managed both the internal and external DNS infrastructure and IPAM with the Vital QIP appliances across the EPA network.
• Utilized TAVVE, HP Openview, and EM7 to monitor network health.
• Utilized netflow data analyzed by Scrutinizer devices to monitor network traffic, identify network top conversations, and perform security investigations.
• Wrote customized scripts and programs to perform investigation functions and streamline commons changes to the network infrastructure.
• Managed servers on a variety of platforms, including Linux and Windows Server OS’s.
• Worked on multiple teams for the deployment of IPv6, VOIP services, Scrutinizer upgrades, Wireless implementation, and Vital QIP services.
• Was the interface for the TSP (Telecommunications Service Priority) program with DHS (Department of Homeland Security).
• Managed a SQL database and knowledge wiki.

Aug 2010 – May 2011 · 9 mos · EPA-RTP, NC

• Worked on the ITS-EPA contract performing multiple functions across a wide array of networking disciplines.
• Managed routers, switches, telecom servers/appliances, and telecom equipment.
• Responsible for network analysis and reporting, network tool implementations/integrations, security investigations, the deployment, development and integration of new server systems, and network implementation/integration projects.
• Created documentation, including network diagrams, procedures, recommendations, problem root cause analysis, reports, inventories and support for response to audits.
• Assisted in the transition to NETWORX MTIPS.
• Configured and deployed Vital QIP appliances across the EPA network.
• Utilized TAVVE, HP Openview, and EM7 to monitor network health.
• Utilized Scrutinizer and Blue Coat devices to monitor network traffic, identify network top conversations, and perform security investigations.
• Created network conversation database to assist in investigations.
• Utilized a variety of tools and services to accomplish my day to day activities, including, ping, traceroute, nslookup, telnet, SSH, FTP, and network sniffers.
• Managed servers on a variety of platforms, including Linux and Windows Server OS's.
• Worked on multiple teams for the deployment of IPv6, VOIP services, Scrutinizer upgrades, WAN 2010 project, NETWORK MTIPS, and Vital QIP services.
• Was the interface for the TSP (Telecommunications Service Priority) program with DHS (Department of Homeland Security).

Jan 2009 – Aug 2010 · 1 yr 7 mos · Durham, NC

• Responsible for the education of 50+ high school students and their preparation for the CCNA exam.
• Developed lesson plans, built lab, and determined best course of study for each student.
• Acted as a liaison to the community at large, gaining funding and recruiting students to take the course.
• Responsible for the budget of the department, inventories, and safeguarding of over $75,000 worth of equipment.

Nov 2006 – Dec 2009 · 3 yrs 1 mo · Durham, NC

• Managed Enterprise networks for more than 20 enterprise clients including USPS (United States Postal Service), USDA (United States Department of Agriculture), Lexmark, MetLife, TIAA-CREF, MasterCard, and Pepsi.
• Worked on client networks utilizing a wide range of networks ranging from ATM to VOIP.
• Evaluated new technologies and determined impact on clients existing network.
• Worked in a 24x7 operations center and interacted with customers via phone and email.
• Experienced in large converged networks.
• Implemented CoS and QoS across networks.
• Worked on Severity one and high level network outages and security concerns and realized a 98.6% restoral rate within 4 hours.
• Implemented best practices and cost reducing measures.
• Performed Verification/Validation on new networks and network segments.
• Acted as Subject Matter Expert on client issues involving high profile networks.
• Monitored and reported call center metrics and employee ticket load to ensure proper ticket handling.
• Participated in the Six Sigma culture change to a customer driven focus.
• Experience writing shell scripts to handle large change tasks.
• Acted as Operations Manager, overseeing 6 employees, taking escalations, and communicating with upper management to the VP level.
• Worked outages and turn-ups utilizing Remedy ticketing system
• Ensured that all client issues were resolved in a timely and orderly fashion.
• Worked with various venders to troubleshoot and resolve issues in a timely manner.
• Acted as mentor to new associates and provided training and oversight to new and existing employees.
• Participated in network migrations, data center moves, security upgrades, and new site implementations.
• Assisted in designing Voice and Data networks and updating existing networks using new technologies.
• Implemented Disaster Recovery procedures and updated practices to use latest technologies.
• Managed multiple VPN connections across several Enterprise WANs.

Sep 2000 – Oct 2006 · 6 yrs 1 mo

• Supervised entire networking systems section composed of equipment valued at over $2.5 million and 18 soldiers.
• Supervised site survey and deployment of RF and VSAT network sites.
• Supervisor for Help Desk, Network switching, Security and Automations (Servers) section.
• Managed DNS server for our entire section.
• Wrote, proposed, and implemented training programs for new members of section.
• Managed a Circuit-Based Switch, with knowledge in legacy PBX operations.
• Conducted equipment testing using common bench-test tools.
• Developed peer training and professional development programs for all members of my department.
• Routinely performed Operational Readiness Assessments of equipment and personnel.
• Have developed, implemented, and maintained a broad range of networks, covering a large spectrum of protocols and equipment.
• Worked as military augment to civilian personal in Ft. Campbell’s PBX.
• Knowledgeable in Cisco QOS (Quality of Service) standards.
• Experienced in site surveys for deployment of equipment.
• Conducted Network integrity checks and ran security checks throughout a military network consisting of over 1,000 users.
• Participated in the design and integration of new equipment into the Army's Signal Corps.
• Was one of 15 selected from 10,000 to field new technologies for the U.S. Army.
• Managed Brigade Data Center that housed classified information.
• Knowledgeable in network cabling techniques, to include Fiber Optics, CAT5, CAT6, and Coaxial.
• Lead troubleshooting efforts when network was down.
• Wrote and implemented best practices for troubleshooting.
• Trained in Disaster Recovery and maintained a 99% survivability rate for network in Iraq.
• Managed server upgrades throughout pre-deployment, deployment, and post-deployment phases.
• Ran Exchange based system and has experience in backups, remote administration, desktop support, terminal services, user administration, active directory, DNS, security policies, VPN, IIS, Remedy, and software licensing.