Michael Starr

Sales Executive

New York City, New York, United States11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in load balancing and networking solutions.
Strong communicator with a focus on customer success.
Proven track record in technical support and project management.

Stackforce AI infers this person is a skilled Sales Engineer specializing in Infrastructure and Networking solutions.

Contact

Skills

Core Skills

Load BalancingNetworkingProject ManagementTechnical Support

Other Skills

Interpersonal CommunicationTopologyDocumentationRoutingOperating SystemsCablingRemote ControlComputer ScienceClient RelationsProduct DemonstrationTechnical RequirementsCustomer ExperienceTechnical Project ManagementChange ReadinessCustomer Requirements

About

I’m a Sales Engineer at Progress Software, focused on helping customers solve real‑world infrastructure and application delivery challenges. My work sits at the intersection of technology and business—supporting pre‑sales efforts, solution design, migrations, and customer success. With hands‑on experience in load balancing, network monitoring, security, and automation, I enjoy simplifying complex environments and guiding customers toward scalable, reliable solutions. I’m especially passionate about clear communication, pragmatic design decisions, and building trust throughout the technical sales process.

Experience

11 yrs 8 mos

Total Experience

2 yrs 4 mos

Average Tenure

4 yrs 5 mos

Current Experience

Progress

3 roles

Sales Engineer

Jan 2026 – Present · 5 mos

Principal Consultant

Dec 2023 – Jan 2026 · 2 yrs 1 mo

Main Activities:
Apply load balancing and networking knowledge leading Enterprise Customers to achieve their Company requirements.
Technical support to pre-sales during budgeting, planning, and tenders
Experienced project planning, pre-assessment, and feasibility studies. Personnel resources and workload planning managing SLA directly with the Customer team
Supervision of all implementation and configuration phases. Involved in testing, roll-out, delivery, training on the solution, and project documentation
Contract supervision and customer relationship management. Main point of escalation for the resolution of any technical and operational problem in the NA/CALA region
Conducting audits to ensure compliance with Kemp best practices

Interpersonal CommunicationTopologyLoad BalancingNetworking

Senior Technical Services Engineer

Jan 2022 – Dec 2023 · 1 yr 11 mos

Responsible for the development and deployment of professional service solutions.
Working with account managers to gather and define customer requirements of industry-leading technologies into a statement of work within the time and budget restraints of the client, securing and over-seeing multiple resources and solving customer issues.
Provide guidance by documenting, designing, and planning small to large scale service packages and on-site installations.
Generate clear and concise internal/customer facing documentation.

Interpersonal CommunicationTopologyProject ManagementTechnical Support

Kemp

3 roles

Enterprise Engineer

Promoted

Jul 2020 – Jan 2022 · 1 yr 6 mos

Be a trusted advisor to Strategic customers
Become a thought leader across Kemp and the industry.
Providing support and deep troubleshooting of customer issues.
Provide invaluable guidance by documenting, designing, and planning small to large scale service packages and on-site installations.
Installation deployments would include application protocols such as HTTP, SMTP, DNS, FTP and SNMP, and tools such as VMware, Xen or Hyper-V virtualization environments
Generate clear and concise internal/customer facing documentation.

Interpersonal CommunicationRoutingTechnical SupportNetworking

Network Support Engineer

Promoted

Jun 2019 – Jul 2020 · 1 yr 1 mo

Provide Tier 1 - Tier 2 technical support to troubleshoot and resolve hardware and software issues on LoadMaster devices. Using: application protocols including HTTP, SMTP, DNS, FTP and SNMP, and tools such as VMware or Hyper-V virtualization environments.
Appropriately, effectively and proactively communicate case statuses, plans of action and technical information to internal departments and external customers.
Generate clear and concise internal documentation in the form of case notes and technical notes.
Maintain and improve Kemp's excellent customer support.

Interpersonal CommunicationRoutingTechnical SupportNetworking

Junior Network Support Engineer

Jun 2018 – May 2019 · 11 mos

Interpersonal CommunicationRouting

Farmingdale state college

IT Helpdesk Technician

Apr 2016 – May 2018 · 2 yrs 1 mo

Provide technical support to students and staff members via telephone, email and through tickets using ServiceDesk Plus.
Analyze and troubleshoot software and hardware issues.
Identify and resolve issues pertaining to network configuration, web hosting and domain registration.
Create help desk documentation with step by step instructions on problem resolving techniques.

Operating SystemsCablingTechnical Support

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