Feb 2025 – Feb 2026 · 1 yr

• Lead SDR operations for the MST time zone, driving pipeline generation for Avalara’s cloud-based tax automation
• SaaS platform.
• Execute multi-channel outreach campaigns (cold calls, personalized emails, and LinkedIn sequences) targeting
• decision-makers across the US and Canada.
• Collaborate closely with clients in manufacturing, e-commerce, and retail sectors to understand their tax compliance
• challenges and present customized software solutions.
• Work closely with accounting software (ERP) platforms such as QuickBooks, Zoho Books, and non-ERP ecommerce systems including Shopify and WooCommerce to integrate and demonstrate Avalara’s tax automation
• capabilities.
• Handle Sales Tax, VAT, and Returns automation for North American businesses while working in US shifts, ensuring
• smooth engagement across multiple time zones.
• Achieved 150%+ of (YTD) by consistently qualifying high-quality leads into conversions.
• Leveraged AI tools and automation workflows, saving approximately 540+ hours annually through process efficiency.
• Recognized for maintaining top-tier pipeline hygiene and CRM accuracy, contributing to improved forecasting and
• sales insights.

Apr 2024 – Jan 2025 · 9 mos · Pune, Maharashtra, India · On-site

• Spearheaded end-to-end onboarding and adoption of MasterSoft’s educational ERP solutions across multiple autonomous and affiliated colleges, ensuring a seamless go-live experience.
• Drove revenue expansion through effective cross-selling and upselling of add-on modules, contributing to a 20% increase in average contract value (ACV) from managed accounts.
• Served as the primary post-sales point of contact, fostering strong client relationships that resulted in multiple referrals and positive testimonials.
• Delivered presentations and product insights on educational ERP modules to both autonomous and affiliated colleges, including RF Campus and CCMC.

Jan 2020 – Jan 2024 · 4 yrs

• Began as a Business Development Associate, driving direct B2B sales of cloud-based ERP solutions to automate
• operations for schools and colleges across Maharashtra through in-person demonstrations and virtual consultations.
• Promoted to Account Manager, overseeing a portfolio of 200+ accounts across Maharashtra, driving renewals, crossselling, and upselling initiatives to maximise revenue and ensure high client engagement and satisfaction
• Maintained 90% Gross Revenue Retention (GRR) and achieved 104% Net Revenue Retention (NRR) through timely
• renewals, proactive issue resolution, and value-based customer engagement.
• Managed the installation and onboarding of ERP, coordinating with cross-functional teams to ensure seamless
• implementation, faster go-live, and strong product adoption.
• Proactively reduced churn by conducting regular account health checks, tracking engagement and usage metrics,
• identifying early risk indicators, and executing structured save plans to retain at-risk accounts.
• Collaborated closely with Product and Support teams to resolve issues, communicate updates, and ensure consistent
• service delivery across accounts.

Jun 2019 – Jan 2020 · 7 mos · Pune, Maharashtra, India

• Worked in Air Canada's CBO process and handle US client and worked in Night shift
• Managed customer inquiries and complaints regarding delayed baggage
• Handle Inbound calls and deliver there bags on US address