Jun 2025 – Present · 1 yr · Delhi, India · Remote

• Organized and facilitated eco-awareness events, promoting sustainable practices among participants.
• Engaged community members in activities such as planting seedlings, contributing to a greener planet.
• Collaborated with colleagues to develop innovative strategies for maximizing event participation and impact.

Dec 2024 – Apr 2026 · 1 yr 4 mos · Piscataway, New Jersey, United States · On-site

• Enhanced course content in collaboration with instructional designers to optimize learning outcomes.
• Assessed and refined training programs using survey data and focus group insights.
• Designed and launched comprehensive new hire training curriculums and assessment tools.
• Led a team of Process Trainers and an AM Training, driving impactful learning initiatives.
• Streamlined training processes through procedural manuals and up-to-date industry practices.
• Managed vendor collaborations, interviews, and in-house training sessions for new hires.
• Oversaw Ceipal management and spearheaded campus placement initiatives.
• Partnered with HR to develop policies ensuring smooth organizational change and adaptation.

Jun 2022 – Sep 2024 · 2 yrs 3 mos

• Quality Assurance: Develop, implement, and maintain an effective Quality Management System tailored to the specific needs of the organization specially US Staffing needs. This includes establishing quality policies, procedures, and guidelines.
• Compliance and Standards: Ensure compliance with relevant industry standards, EEOC/ADA Guidelines for leads/managers and recruiters.
• Quality Audits: Conduct regular internal audits to assess the effectiveness of the Quality Management System and identify areas for improvement. Address RED FLAGS & take corrective actions in line with the Operational needs.
• Process Improvement: Identify process inefficiencies and low performers. Implement continuous improvement initiatives to enhance the overall quality and efficiency of operations. Head of learning program for overall employees and maintained Training calendar.
• Training and Development: Organize training programs for employees to create awareness about process standards, methodologies, and best practices of recruitment. Ensure that all team members are well-equipped to meet the recruitment process.
• Documentation/Reporting: Maintain comprehensive documentation of Training batches in the form of WSR, MSR along with Quality processes, audit results, and improvement initiatives. Prepare reports for management, outlining the status of Training & quality-related activities.
• Maintain tracker to handle candidate complaints and maintain referral and redeployments.
• Risk Management: Identify potential risks that could impact product quality or customer satisfaction.
• Cross-functional Collaboration: Work closely with other departments, such as ER, Onboarding and Human Resource, to ensure Training & Quality is integrated throughout the organization effectively.
• Quality Metrics and KPIs: Define and track key performance indicators (KPIs) to measure the effectiveness of quality initiatives and overall performance of Trainers and quality assurance specialists.

Jun 2021 – Jun 2022 · 1 yr

• Handling end-to-end Training Programs for all the India offices, USA, Canada, and Colombia.
• Assessing employee skill levels and Identifying training needs
• Make sure training goals align with corporate objectives, and create development programs.
• Responsible for handling corporate Trainers to ensure they reach their goals in Training and development.
• Assignment of KRA to fellow Trainers working as a subordinate.
• TNA, TNI & TNE: Identification, evaluation, and execution of essential Training Programs for new & existing recruiters of the organization.
• Responsible for WSR, MSR Reports and weekly reports regarding Training evaluation and performance of new hires.
• Budget allocation of the Training & Development Department for developmental purposes of the organization
• Rewards & Recognition Programme initiator for new hires for motivation needs.
• Identifying Manager /Lead level Training for the organization's needs.
• Organize meetings with management before preparing course materials to ensure a detailed understanding of training subjects and processes
• Continually research methods and techniques in workplace training and remain up-to-date on developments within the industry and competitors
• Collect information from senior management and other departments regarding how well employees retain information and use the concepts learned in training courses
• Administer tests after the completion of training courses to determine the effectiveness of training strategies
• ATS: Job Diva.com
• MS Office: MS- Powerpoint, MS-Word, MS- Excel
• Digital Marketing Material Tool: Canva Pro
• Additional Skills:
• Had been a hands-on recruiter for Non-IT, Allied Health jobs which can help in training a recruiter more effectively and efficiently.

Mar 2018 – Jun 2021 · 3 yrs 3 mos

• Review, standardise and regular upkeep of Process manuals.
• Creation of Training materials keeping the organizational objectives in mind.
• Process manuals should be the single source of information used for training new hires and upskilling existing staff.
• The focus should be on why we do something and what could happen if something is done incorrectly along with helping our staff on how something needs to be done
• Dedicated focus on new hires leading to creating SMEs, I would build out a training plan for each individual of the team such that the teams are clear on what is expected from them from a knowledge and skill-set point of view.
• Weekly 1-1s with new hires such that have a single point of contact to transition into the new organization
• Creating a culture where knowledge is given focus, investing in people to get industry certifications and making them future ready.
• Regular assessment for team members to gauge the knowledge levels which will also form part of their monthly evaluation
• Proactively identifying training needs of the teams and build sessions which addresses the demand of the team.
• Developing competency and skill sets in team members by providing standardized training throughout the year.
• Identifying and fixing our processes where we have gaps in terms of non-value-added activities, areas open for risk, and/or processes that are sub-optimal to provide a good customer experience.
• Ensuring Leads and recruiters are enlightened with EEOP, and EEOC standards of the US job market.
• Call Audit Process implementation and weekly audits to ensure process standards are met.

Nov 2016 – Mar 2018 · 1 yr 4 mos

• Review and analyze resumes using our in-house ATS software program i.e Jobdiva.com
• Search in job search websites for potential recruits and contact those candidates over cold calling
• Interview potential sales staff members using industry-standard techniques
• Introduce new hires to the company and walk them through the hiring and training process in team.
• Serve as an employee advocate for new hires as well as established employees
• Complete all new-hire paperwork with candidates who meet the expectation of the job
• Used Careerbuilder.com, monster.com, Indeed.com, Linkedin Premium for Non IT, Business Professional and Allied Healthcare jobs.

Oct 2015 – Nov 2016 · 1 yr 1 mo · Pune/Pimpri-Chinchwad Area

• Managed Alfresco -Outdoor Dining, Eatery - Coffee shop and Panash - Pan Asian Restaurant with fellow Team Leaders.
• To be responsible and accountable for the operational running of their area of
• responsibility. This will include managing a team of supervisors and full time and
• casual staff.
• Review and revised regularly.
• To recruit, develop, train and appraise staff as directed by the Deputy Hospitality
• Operations Manager.
• To ensure that departmental strategy is disseminated to all staff in their area of
• responsibility in liaison with the F&B Manager.
• Responsible for HACCP inter departmental and Half Yearly Audits.
• Maintain effective communication within the team to include departmental 1-1 meetings
• with supervisors and minuted operational meetings fortnightly.
• To implement actions from action plans to ensure that the highest levels of customer
• service are maintained in line with departmental KPIs and Customer Promise.
• To respond to customer feedback to ensure service recovery through clear direction
• to supervisors.

Mar 2013 – May 2014 · 1 yr 2 mos · Pune District, Maharashtra, India

May 2012 – Dec 2012 · 7 mos · Greater Ahmedabad Area

May 2010 – Oct 2010 · 5 mos · Greater Kolkata Area