Kirsty Moffat

CEO

Knottingley, England, United Kingdom13 yrs 3 mos experience

Highly Stable

Key Highlights

Over 20 years in financial services leadership.
Expert in customer experience and operational excellence.
Passionate advocate for disability awareness and community support.

Stackforce AI infers this person is a seasoned leader in Fintech with a strong focus on customer experience and operational strategy.

Contact

Skills

Core Skills

Customer Experience ManagementOperational ExcellenceHuman Resources (hr)

Other Skills

Process OptimisationCompliance and Risk ManagementCross-team CollaborationProcess ImprovementStart-upsDigital TransformationTeam Leadership and DevelopmentCustomer SatisfactionCustomer SupportCustomer-focused ServiceCustomer Service OperationsDebt CollectionRecoveriesCredit RecoveryConsumer Lending

About

I have over 20 years in the financial services sector predominantly in the collections, customer service, lending and complaints space. I am a passionate people manager and also a member of CIPD studying for an MSc in HRM. Away from the office, I am a #FibroWarrior and have worked with local and national organisations to help promote disability; including Trustee positions, set up and group management. In the local community I also help local businesses sand show them how to manage the basics of business, marketing and customer retention through business planning #GiveBack

Experience

13 yrs 3 mos

Total Experience

3 yrs 4 mos

Average Tenure

3 yrs 1 mo

Current Experience

Amplifi capital

2 roles

Chief Customer Officer

Promoted

Oct 2024 – Present · 1 yr 8 mos · Hybrid

As Chief Customer and Operations Officer at Amplifi Capital, I bridge the gap between exceptional customer experiences and operational excellence in the dynamic financial services industry. My dual focus is on designing customer-centric strategies and ensuring seamless operational delivery, driving sustainable growth and innovation in the financial services sector.
In this role, I lead customer experience, service delivery, and operational teams to create streamlined, efficient, and customer-focused processes. By integrating advanced analytics and technology with a commitment to excellence, I ensure that our customers receive unparalleled service while maintaining the highest standards of compliance and efficiency.
Key responsibilities and achievements:
Driving customer satisfaction through innovative solutions and personalised service.
Overseeing end-to-end operational strategies to enhance efficiency and scalability.
Leading cross-functional initiatives to align customer-focused goals with operational priorities.
Implementing technology-driven enhancements to optimize workflows and improve customer engagement.
Ensuring regulatory compliance while maintaining agility in operations.
With a customer-first philosophy and a deep commitment to operational integrity, I am dedicated to empowering individuals and businesses through accessible, transparent, and efficient financial solutions. My goal is to foster a culture of trust, innovation, and excellence, ensuring long-term value for customers and stakeholders alike.