Aakash — Operations Associate
Strategic and results-driven Manager – Operations with over 11 years of experience in process management, client servicing, and multi-channel contact center operations. Skilled in leveraging data-driven insights to optimize performance, enhance customer experience, and drive organizational excellence.
Stackforce AI infers this person is a seasoned Operations Manager in the BPO industry with a strong focus on customer experience.
Location: Delhi, India
Experience: 10 yrs 5 mos
Skills
- Operations Management
- Service Delivery Management
- Business Analysis
- Quality Assurance
- Client Servicing
- Contact Center Management
- Customer Service
- Coaching & Mentoring
- Business Process Outsourcing (bpo)
Career Highlights
- Over 11 years of experience in operations management.
- Expert in optimizing customer experience through data-driven insights.
- Proven leadership in multi-channel contact center operations.
Work Experience
Confidential
Operations Manager (8 mos)
Radical Minds Technologies Pvt. Ltd.
Business Analyst (2 yrs)
AuthBridge
Deputy Manager - Operations (1 yr 9 mos)
Startek
Team Leader - Operations (1 yr)
HGS - Hinduja Global Solutions
Team Leader - Operations (2 yrs 7 mos)
Subject Matter Expert (1 yr 5 mos)
Customer Care Executive (1 yr)
Mphasis
Customer Service Representative (2 mos)
Education
B.Tech(Computer Science and Engineering) at Amity University
