Achal Telrandhe

Operations Associate

Bengaluru, Karnataka, India9 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in optimizing operations and enhancing customer experiences.
Proven track record in training and developing team members.
Strong problem-solving skills with a focus on continuous improvement.

Stackforce AI infers this person is a Customer Operations Specialist with a focus on process optimization in SaaS environments.

Contact

Skills

Core Skills

Project ManagementCustomer ServiceTraining & Development

Other Skills

EnglishProblem SolvingCoachingContent CreationWritten CommunicationRoot CauseSoftware as a Service (SaaS)MultitaskingTrainingThinking SkillsKey Performance IndicatorsTeam ManagementOnboardingPerformance MetricsOps

About

Dedicated operations specialist with a passion for optimizing processes and delivering top-tier customer experiences. Successfully managed tax compliance and spearheaded process enhancements at Stripe. Adept at problem-solving and fostering seamless cross-functional communication. Formerly worked at Amazon, ensuring superior multi-domain customer service. Seeking to apply expertise in operations, project management, and continuous improvement to a new role.

Experience

9 yrs 8 mos

Total Experience

3 yrs 2 mos

Average Tenure

3 yrs 4 mos

Current Experience

Stripe

Operations Specialist

Feb 2023 – Present · 3 yrs 4 mos · Bengaluru, Karnataka, India · On-site

EnglishProject Management

Amazon

Customer Service Associate

May 2017 – Feb 2023 · 5 yrs 9 mos · Pune Area, India · On-site

During my tenure, I handled a diverse range of customers from the United States, Canada, and France, specializing in retail, pricing, search and rescue, as well as account management. I took on the responsibility of training new hires and seasoned associates, sharing my expertise in various areas. Through dedicated feedback and coaching, I successfully enhanced the performance of associates in the bottom quartile, ensuring their growth within the team.
My skill set expanded significantly as I honed my abilities in problem-solving, research, feedback provision, coaching, content creation, and updates. Additionally, I actively participated in contact audits and contributed to the SDL (SELF DIRECTED LEARNING) module project, further enriching my experience and expertise.

EnglishProblem SolvingCustomer Service