Oct 2022 – Oct 2025 · 3 yrs · Bengaluru, Karnataka, India

• Driving Platform Transformation: Spearheading the unification of Xvantage for Customers (X4C) and Cloud Marketplace (CMP) into the Unite platform, enhancing B2B invoicing across 25+ countries, leading to a 30% improvement in operational efficiency and 40% faster AR recovery.
• Product Strategy & Roadmap Ownership: Defining and executing product strategies for global invoicing, payment integrations, and reporting platforms, aligning with business objectives and improving customer experience.
• Payment Integration Across Regions: Successfully implemented WorldPay for CMP payments (credit card & available credit) in Indonesia and Switzerland, expanding payment flexibility and boosting customer satisfaction.
• Scalable Backend Architecture: Managed large-scale data migrations (on-prem to GCP) and Elastic cluster migrations for five C13 regions (Brazil, Miami, Peru, Colombia, Chile), improving data searchability, reducing redundancy, and supporting real-time invoice updates.
• Enhanced Customer Experience: Led the rollout of real-time status updates for TS SAP and TS Impulse invoices, reducing update lags from 24 hours to real-time, and implemented an overdue status feature, improving visibility and AR collections.
• Localization & Compliance: Delivered localized invoice solutions across multiple countries, ensuring compliance with regional tax and legal requirements (e.g., GST in India, Singapore, Australia, and New Zealand; TDS in India).
• Cross-Functional Leadership: Collaborating with global engineering, finance, and product teams to launch new features, resolve payment/document issues, and drive global consistency across invoice platforms.
• Metrics-Driven Impact:
• Improved invoice processing time by 35%, enhancing user experience.
• Boosted customer payment completion rates by 28% post-payment integration.
• Reduced data search times by 40% after Elastic migration.

Jan 2021 – Sep 2022 · 1 yr 8 mos · Bengaluru, Karnataka, India · Hybrid

• Product Strategy & Vision: Led end-to-end product lifecycle for customer-facing insurance platforms, enhancing user experience and improving operational workflows, contributing to a 25% increase in customer retention.
• Data-Driven Decision Making: Implemented data analytics dashboards and KPIs, enabling the business to make data-backed decisions, leading to a 30% boost in policy renewals and 20% reduction in claim processing time.
• Stakeholder Collaboration: Acted as the bridge between engineering, design, and business teams, gathering requirements from 15+ stakeholders and translating them into actionable product roadmaps.
• Agile Product Management: Championed Agile methodologies, leading scrum ceremonies, backlog grooming, and sprint planning, resulting in a 40% improvement in development velocity.
• Customer-Centric Enhancements: Rolled out features that enhanced self-service capabilities, leading to a 35% reduction in customer support tickets and improved NPS scores by +12 points.
• Compliance & Security: Ensured product features complied with insurance regulations, data privacy standards, and security protocols, safeguarding customer data while enhancing platform reliability.
• Mentorship & Leadership: Guided a cross-functional team of 10+ engineers, designers, and QA, fostering a high-performing, collaborative team environment.

Nov 2016 – Dec 2020 · 4 yrs 1 mo · Bengaluru, Karnataka, India

Jan 2016 – Oct 2016 · 9 mos · Bangaon, West Bengal, India

Mar 2014 – Jan 2016 · 1 yr 10 mos · Bangalore, Karnataka

Sep 2013 – Feb 2014 · 5 mos · Mysore, Karnataka

• Worked on a Business Intelligence project that included SQL, Pearl, ETL testing & IBM Cognos reporting.
• Contributed to Infy_TV_Reporting which covered organising, maintaining and altering the database of various programs on different channels of Infy TV.