Jan 2014 – Dec 2022 · 8 yrs 11 mos · Gurgaon, India

• Leading and mentoring a team of 7 HR Specialists to manage the entire HR Shared Service Operations (Hire to Retire)
• Managing system alignment & process harmonization during tranistions
• Augmenting the accuracy & operational efficiency while ensuring timely service delivery for over 6000 Associates across India
• Spearheading the HR process re-engineering initiatives as per the local & global process standardization aimed at optimization of HR resources
• Ensuring & administering effective data management & administration on Oracle HRMS; managing all Oracle based applications as well as publication of monthly HR dashboards to ensure better analysis of Leadership Team
• Significantly contributing in implementing key HR technology initiatives involving end-to-end project management (requirement specification, design/development, user acceptance testing, training & post production support) while working in coordination with the global teams
• Instrumental in liaising with the key HR verticals (C&B, Talent Acquisition, Talent Management & Training) to ensure seamless & outstanding operational service support
• Ensured timely resolution of queries through HR help-desk for employees
• Evaluating & Implementing Technology & automation to support HR processes
• Driving effective change management to educate and upskill users on the new technology platforms and processes
• Trouble shooting support to all web based applications
• Liaising with vendors, providing specifications & ascertaining adherence to the same. Maintaining a high level of satisfaction index with monitoring of service quality

Oct 2007 – Dec 2013 · 6 yrs 2 mos · gurgaon

• Served as the part of Core Project Team for developing ORCALE HRMS (version 11i) system in coordination with
• IBM
• Facilitated integration process of the organization; mapped all HR processes across entities and executed them
• at a regional and home office level while working as a key contributor, stakeholder and project team member
• Led various core HR processes; monitored the overall functioning of processes while ensuring compliance to the
• agreed SLA
• Successfully designed & managed BCP DRP for HR; administered all web based applications that depends on
• Oracle Core HRMS
• Facilitated preparation of a "User Guide Manual" facilitating business HRs in a smooth induction process for new
• hires which was really appreciated by all the Business HR Head
• Significant Accomplishments:
• Played a pivotal role in implementing new interface during transition within 45 days against the delivery period
• of 90 days from Bharti retail to Walmart India
• Spearheaded the entire HR operations while serving as the lead in HR Digitization for Walmart India
• Successfully achieved goals for productivity and effectiveness as defined in annual operational & financial plans
• Significantly contributed in designing & publishing the People Dashboard and showcased organization
• performance on a monthly basis

May 2004 – Sep 2007 · 3 yrs 4 mos · Gurgaon, India

• Publishing Attrition Dashboard at PAN India level
• Publishing an HR Scorecard reflecting the performance of all CoEs across GENPACT and rating them on HR Top 10 Best Practices; publishing the Attrition Dashboard for all the CoEs.
• Undertaking audits to keep a track on employee satisfaction and developing PPTs for the audits conducted.
• Preparing & maintaining reports on higher-level (AVP+) attritions on a weekly basis.
• Maintaining the employee database and making inter COE (Centre of Excellence) & new joiner movements.