Ajay Dabur, MSc, psc, LSSBB — Operations Associate

Senior Operations Leader with over two decades of Leadership Experience across large-scale Operations, Supply Chain, and Fulfillment environments. I bring a unique blend of Military Leadership and Corporate Operational excellence, having Commanded teams of over 700 personnel in high-pressure environments and led complex operations across multiple organizations. Currently serving in a senior operations leadership role at Amazon, Canada, I specialize in driving operational efficiency, building high-performing teams, and delivering measurable improvements in productivity, safety, and service quality within large fulfillment and logistics networks. Prior to my corporate career, I served as a Senior Officer (Colonel) in the Indian Army, where I Commanded an Artillery unit and led large teams in demanding operational environments. My Military career instilled a strong foundation in Leadership, Discipline, and Mission-Focused execution, which I continue to apply in complex business operations today. Earlier, I also served as Vice President, Operations at AgNext Technologies, where I led operational expansion initiatives and built scalable operational frameworks. My core strengths include: * Large-scale operations Leadership (700+ workforce). * Fulfillment, Logistics, and Supply Chain Operations. * Operational excellence and productivity improvement. * Team Development and Leadership under pressure. * Process optimization and performance transformation. * Cross-functional collaboration and stakeholder alignment. Having worked across both military and corporate leadership environments, I bring a structured, disciplined, and results-driven approach to operations management. I am passionate about building strong teams, improving operational performance, and delivering sustainable business outcomes. I am always open to connecting with leaders and organizations working on large-scale operations, logistics, and supply chain transformation. * psc - Passed Staff College : a premier Tri Services strategic Leadership Institute at Wellington, India.

Stackforce AI infers this person is a Senior Operations Leader with expertise in logistics and supply chain management.

Location: Edmonton, Alberta, Canada

Experience: 23 yrs 8 mos

Skills

Operations Management
Team Leadership
Channel Partner Management
Operational Excellence
Customer Experience
Strategic Planning
Training Management
Budget Optimization
Team Development
Team Building

Career Highlights

Over 20 years of leadership experience in operations.
Expert in driving operational efficiency and team development.
Strong military background enhances corporate operational excellence.

Work Experience

Amazon Fulfillment Technologies & Robotics

Operations Manager(L6) (1 yr 11 mos)

Amazon

Channel Relationship Manager(L6) (4 mos)

Territory Manager(L6) (2 yrs 9 mos)

AGNEXT

Vice President Operations (7 mos)

Indian Army.

PROJECT DIRECTOR (1 yr 9 mos)

COMMANDING OFFICER(CEO) (3 yrs 8 mos)

SECOND IN COMMAND/ SENIOR OPERATIONS MANAGER (15 yrs 2 mos)

Indian Army

Indian Army (20 yrs 9 mos)

Education

LEADERSHIP PRINCIPLES at Harvard Business School

HUMAN RESOURCE MANAGEMENT at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Masters of Science (MSc) in Defense and Strategic Studies(Defense Services Staff College) at University of Madras

Senior Defense Managemnt at Army War College, Mhow

Diploma in Defense Management at Army War College, Mhow

Signals Officer Course at Military College of Telecommunications and Engenieering

Diploma in Advanced Weapon System Management at Department of Management Sciences (PUMBA), Savitribai Phule Pune University

Diploma in Weapon Systems at Department of Management Sciences (PUMBA), Savitribai Phule Pune University

Commissioned Officer of INDIAN ARMY at Indian Military Academy

Bachelor of Agriculture (Hons) at Chaudhary Charan Singh Haryana Agricultural University

High School Diploma at Kendriya Vidyalaya

Certificate in Behavioural Sciences at Jindal Institute of Behavioural Sciences

Master of Science at University of Madras

Ajay Dabur, MSc, psc, LSSBB

Operations Associate

Edmonton, Alberta, Canada23 yrs 8 mos experience

Highly Stable

Key Highlights

Over 20 years of leadership experience in operations.
Expert in driving operational efficiency and team development.
Strong military background enhances corporate operational excellence.

Stackforce AI infers this person is a Senior Operations Leader with expertise in logistics and supply chain management.

Contact

daburkraz@yahoo.com LinkedIn

Skills

Core Skills

Operations ManagementTeam LeadershipChannel Partner ManagementOperational ExcellenceCustomer ExperienceStrategic PlanningTraining ManagementBudget OptimizationTeam DevelopmentTeam Building

Other Skills

CoachingOrganizational DevelopmentPerformance ManagementLogistics ManagementStrategic LeadershipHuman Resources (HR)Financial AnalysisInternational NegotiationsOrganizational EffectivenessLean ProcessesStandard Operating Procedure (SOP)Cross-functional Team LeadershipFacilities OperationsContinuous ImprovementCustomer Satisfaction

About

Experience

23 yrs 8 mos

Total Experience

11 yrs 10 mos

Average Tenure

Current Experience

Amazon fulfillment technologies & robotics

Operations Manager(L6)

Jun 2024 – Present · 1 yr 11 mos · Edmonton, Alberta, Canada · On-site

As an Operations Manager at Amazon Fulfillment Technologies & Robotics, Canada, I have the opportunity to lead and develop dynamic teams within Amazon’s global operations network, ensuring the successful delivery of millions of packages to customers every day. My role focuses on motivating and guiding both salaried and hourly employees, driving performance improvements, and maintaining safety, quality, and attendance standards during each shift.
Key Responsibilities:
Lead and mentor a high-performing team, ensuring they have the tools for success and meeting safety, quality, and productivity targets.
Drive data-driven decisions to enhance productivity and operational efficiency.
Collaborate cross-functionally with teams such as Safety, HR, Engineering, and Loss Prevention to meet and exceed business goals.
Manage large-scale projects that impact both site and regional operations.
Oversee the entire fulfillment process, from First Mile to Last Mile, ensuring timely and accurate deliveries.
Build and execute productivity plans, reviewing forecasts, and ensuring operational balance across shifts.
Adapt to challenging environments, including fluctuating temperatures, noise levels, and physically demanding tasks.
Provide leadership in a fast-paced, constantly evolving workplace.

CoachingOrganizational DevelopmentOperations ManagementTeam Leadership

Amazon

2 roles

Channel Relationship Manager(L6)

Jan 2024 – May 2024 · 4 mos · New Delhi, Delhi, India · On-site

Channel Partner Management: Expert in nurturing relationships with delivery service providers (DSPs), driving their performance, and fostering long-term collaboration.
Strategic Program Management: Successfully implemented initiatives like Mulakaat, Chalo Bazaar, and Kartavya to enhance driver and associate experience.
Operational Excellence: Proven track record of reducing early attrition, improving SLA compliance, and optimizing cost-to-serve metrics in high-pressure environments.
Leadership & Team Management: Adept at leading cross-functional teams, mentoring partners, and driving accountability for delivering top-notch results.
Managing a network of channel partners across North India, ensuring alignment with company goals and objectives.
Driving process improvements, compliance, and partner engagement to maintain high service levels.
Collaborating with stakeholders to implement scalable solutions for operational challenges

CoachingPerformance ManagementChannel Partner ManagementOperational Excellence

Territory Manager(L6)

Mar 2021 – Dec 2023 · 2 yrs 9 mos · New Delhi, Delhi, India · On-site

Directed strategic and operational advancements within a key logistics sector in India, ensuring the fulfilment of Amazon's commitment to timely delivery and customer experience. My tenure is characterized by the following key achievements:
Leadership & Geographic Expansion : Directed multiple Delivery Stations & pick-up nodes.
Safety & Compliance: Achieved 100% safe operations with zero untoward incidence.
Operational Standards & Team Development: Deep Dives to improve input correction and associate safety.
Led two successive teams to success within one year, facilitating promotions and enhancing team capability.
Customer Experience & Service Quality: Orchestrated Peaks, achieving green performance and delivering ~50K packages
Cost Management & Efficiency: Led cost-reengineering projects. Drove initiatives to lower Cost, showcasing a commitment to frugality and operational cost reduction.

Logistics ManagementStrategic LeadershipOperations ManagementCustomer Experience

Agnext

Vice President Operations

Aug 2020 – Mar 2021 · 7 mos · Chandigarh, India · On-site

Alliance & partner Manager; managed the operations business at service & cost level, expansion & stabilising the store program.
Successfully formulated company’s pan India operations in multiple commodities dealing with reputed brands like ITC, Godrej, Goodricke Tea, Verka, NAFED & Tea Board of India.

Logistics ManagementStrategic LeadershipOperations ManagementStrategic Planning

Indian army.

3 roles

PROJECT DIRECTOR

Jun 2018 – Mar 2020 · 1 yr 9 mos · On-site

Conceptualised and evolved Strategic Training objectives and guidelines for the organisation (Indian Army) at the highest level (ARTRAC- Army Training Command) as Project Director.
Constantly upgraded the training philosophy, concepts and objectives in sync with contemporary International security environment
Achieved significant Budgetary savings of up to 17% and optimized financial expenditures through innovative means
Designed & implemented an effective training 3 levels feedback mechanism; resulted in overall increase of Training effectiveness.

Strategic LeadershipOperations ManagementTraining ManagementBudget Optimization

COMMANDING OFFICER(CEO)

Promoted

Sep 2014 – May 2018 · 3 yrs 8 mos · On-site

ACHIEVEMENT : Awarded the BEST ARTILLERY UNIT (600+ trained professionals) for all round performance under my Command -2018
Led strategic development and operational planning and implementation for short and long term objectives as Chief Excecutive Officer/Managing Director for a major Corporate house (Artillery Regiment as Commanding Officer)
Supervised all Financial matters of Regimental accounts, driving investments and allocating/managing funds
Managed all construction of Key Location Projects, delivering major budgets on time and within budget.
Acted as strategic through partner, collaborating with diverse teams and stakeholders in implementing key projects and Human Resource strategy across complex organisation.

Logistics ManagementStrategic LeadershipOperations ManagementTeam Development

SECOND IN COMMAND/ SENIOR OPERATIONS MANAGER

Jun 1999 – Aug 2014 · 15 yrs 2 mos · On-site

Managed workplace safety and security arrangements and resolved grievances, building High performing Teams
Developed measures to align team activities with organisational needs and highlight staff performance against targets
Assessed & created specialised training plans for the juniors considering their abilities; mentored 07 trainees(qualified for officer cadre)
Applied 5S and Lean initiatives that consistently reduced resources spent by 6% annually, programmed & calibrated inspection equipment which increased accuracy & quality

Logistics ManagementStrategic LeadershipOperations ManagementTeam Building