Akshay Sharma

Operations Associate

Bangkok, Bangkok City, Thailand12 yrs 6 mos experience

Key Highlights

Expert in Operations and Strategy at tech startups.
Proven track record in optimizing customer experience.
Strong leadership in building online educational platforms.

Stackforce AI infers this person is a SaaS and EdTech operations leader with a strong focus on customer experience.

Contact

Skills

Other Skills

Business AnalysisBusiness Process ImprovementBusiness StrategyContent DevelopmentCustomer ExperienceCustomer InsightCustomer LoyaltyCustomer RetentionCustomer SatisfactionCustomer ServiceCustomer SupportData AnalysisLeadershipManagementMicrosoft Excel

About

Experienced in Operations, Management, Strategy & Analytics. I’ve spent the last few years solving for customer problems, experience, growth, efficiency and optimisation at tech startups. I’m passionate about people, culture, hiking and music. A strong believer that compassion can make the world a better place. Would love to know your story over a coffee!

Experience

12 yrs 6 mos

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 1 mo

Current Experience

Agoda

Associate Director, Operational Excellence

May 2024 – Present · 2 yrs 1 mo · Bangkok, Bangkok City, Thailand

Cloudkitchens

Head of Scaled Ops and Support, EMEA & APAC

Aug 2022 – May 2024 · 1 yr 9 mos · Singapore

Nas academy

2 roles

Vice President Of Global Operations

Promoted

Jul 2021 – Jul 2022 · 1 yr

Head Of Operations

Oct 2020 – Jul 2022 · 1 yr 9 mos

Building the world's best online university for creators.
WE ARE HIRING!
https://nas.academy/

Grab

Regional Lead - Platform Quality, Regional Operations (SE Asia)

Jul 2018 – Oct 2020 · 2 yrs 3 mos · Singapore

Uber

4 roles

Senior Regional Operations Manager - Quality and Support Head, Southeast & North Asia

Mar 2018 – Jul 2018 · 4 mos

Leading key Quality and Support related strategies and initiatives across South East & North Asia

Regional Operations Manager - Quality and Support Lead (SENA)

Promoted

Sep 2017 – Mar 2018 · 6 mos

Community Operations Manager

Promoted

Feb 2016 – Aug 2017 · 1 yr 6 mos

Community operations coordinator

Jun 2015 – Jan 2016 · 7 mos

Fire in the hole

Founder

Sep 2014 – Jun 2015 · 9 mos · New Delhi Area, India

Set up a futuristic and state-of-the-art gaming arcade in a prime location in South Delhi, with a vision to promote and encourage the gaming community and provide them with the best ambience and atmosphere for professional as well as casual gaming
Gained invaluable business and operational experience by dealing with contractors, architects, legal experts, marketing personnel as well as proactive interaction and feedback from clients and customers

Exl

Consultant

Jun 2013 – Jun 2014 · 1 yr · Gurgaon, India

Pathfynder solutions

Internship

May 2012 – Jul 2012 · 2 mos · Jaipur

Intergral role in the conceptualization and organization of the pilot edition of “Social Media Manthan”, attended and appreciated by over 80 Social Media experts
Personally handled Social Media Channels of 8 clients
Revamped and restructured the content of the firm’s website and blog to enhance SEO page rankings

Tega industries limited

Summer Intern

May 2011 – Jul 2011 · 2 mos · Kolkata Area, India

Analyzed vibrating screens in real time factory conditions and scrutinized the application of the
products at the steel industries.
Designed vibrating screen models that increased frequency by 148%, screen area by 160% and improved performance in wet slurry conditions by 29%
Improved performance resulted in two models being manufactured as prototypes for actual
floor application