Dec 2020 – Jul 2021 · 7 mos · Melbourne, Victoria, Australia

• Provided high standards of customer service to students on a daily basis
• Maintained accurate and up-to-date records of enrolment enquiries and resolutions on CRM platform HubSpot.
• Followed up with an average of 15 students on a daily basis, for all relevant application and enrolment information
• Processed 15-20 enrolments per day using the education enterprise management software - VETtrak and online platform VETEnrol
• Worked on compliance checks for student applications based on regulations, policies and procedures.
• Cross-functional collaboration with Sales, Customer Service and Administration departments.

Apr 2020 – Dec 2020 · 8 mos · Melbourne, Victoria, Australia

• Role with a global intercultural and diversity consultancy that specialises in developing and sustaining cultural intelligence. As an Intern Consultant,I am providing project assistance and my responsibilities and duties include:
• Project assistant - project titled ‘Conscious Ageing’- conducted market research and lead generation.
• Created a proposal for website design and structure using platforms like Wix for website building.
• Helped conduct and moderate webinars, workshops and sessions for leadership teams of clients including local councils, government departments and a global conglomerate.
• Conducted a number of sessions over 6 months for clients, focusing on revisiting their cultural strategy, with an average attendance of 10 participants.
• Assisted in lead generation and business development strategies using CRM platform Vision6 and LinkedIn.
• Developed a structured program for an elective course at a business school in India for 26 participants over the course of 10 weekly sessions.
• Conducted market research for development of new products/services for the company.
• Created proposals as per client expectations set in collaborative meetings.
• Identified potential opportunities for improvement in processes and strategies.

Mar 2019 – Jul 2019 · 4 mos · Greater Melbourne Area

• Internship with a global intercultural and diversity consultancy that specializes in developing and sustaining cultural intelligence.
• Collected,analyzed and utilized data for development of strategies for new products/services
• Analysed and collated data for prospective clients
• Attended and participated in practical workshops as part of shadowing the Principal Consultant:
• 7th March 2019, "Cultural Agility Program" at Infosys for the Graduate recruits 2019
• 21st March 2019, “Increasing Inclusion by Understanding Unconscious Bias”, at Port of Melbourne
• Management of day-to-day administration tasks, enhancing organizational skills

Jan 2019 – Mar 2020 · 1 yr 2 mos · Melbourne, Australia

• Providing high quality administrative support and customer service under Student Services
• Point of contact for International Operations
• Practical knowledge of educational enterprise management systems (VETrak, PRISMS, RTO Manager)
• Timely and effective execution of day-to-day tasks
• Documenting, maintaining and following up on information recorded on database systems
• Assisting students at various stages of the student journey such as enrolment, course queries, course variations and completion

Aug 2018 – Nov 2018 · 3 mos · Greater Melbourne Area

• Volunteered as a Big Buddy in the Numeracy Buddies Program
• Created and executed blog posts to connect with students and helped them learn Mathematics through a more engaging process

Jun 2018 – Jul 2018 · 1 mo · Melbourne, Australia

• Casual Research Support - Data Collection; Department of Management and Marketing.

Jul 2016 – Apr 2017 · 9 mos · Greater Hyderabad Area

• Created and executed fundraising events such as Waste Paper Collection and Awareness Drive 2.0 for an apartment complex of 100 apartments
• Participated in door-to-door fundraising
• Built effective relationships and worked collaboratively with internal and external stakeholders
• Coordinated with fundraising team to achieve funding goals for 3-4 shelters across the state as part of -Community Fund Raising

Aug 2015 – May 2016 · 9 mos · Greater Delhi Area

• Organisation of events such as
• Paper Presentation Competiton
• Workshops
• Seminars
• Arthullas 2016,the Annual Fest of the Department of Economics, IPCW (University of Delhi) - academic and non-academic events
• Release of Department Magazine 2015-16

Jun 2015 – Jul 2015 · 1 mo · Greater Hyderabad Area

• o Acquired practical knowledge under the guidance of the Finance Department, TBSSL
• o Gained insight into the company profile, issuance of Commercial Paper and the details of Commercial Paper Program at TBSSL

Sep 2014 – Apr 2015 · 7 mos · Greater Delhi Area

• Waste Paper Collection Drive for Recycled Notebooks
• Social Media Marketing and Sales