Aug 2020 – Present · 5 yrs 10 mos

Mar 1998 – Present · 28 yrs 3 mos

Mar 2019 – Present · 7 yrs 3 mos · Thane

• We have more than 150 Lines of Business for Simple Entrepreunership jobs without investments.
• we connect to schools and Colleges and Create Innovation in Entrepreunership.
• We create the 2050 Career Developments Programs for Financial Freedom at an early age.
• We have National Developments Plan T5.
• Social Development Plan for Poor / Needy / Handicaps / Orphanage people where we upgrade their lifestyle from Slums to Complexes with 2 lacs pm Income Generation Plan for 600 Million in a few months.
• 30 % Tax to the Government for Infrastructural Developments .
• 30 % as Future Investment in R.A.C.E. Projects with Highest Returns.
• 30% for Current Expenses &
• 10 % Donations to Happy Learning Education Trust.

Jan 2019 – Present · 7 yrs 5 mos · Thane,Florida

• We are the World First School for Group Homeschooling for Scientific Education through AI Señor based Learning and Programming of Mind through interactive learning and assimilation of information in systematic manner for invention and innovation for patents and copyrights .
• We are a Passion Based ,Practical Based ,Project Based Learning for Curiosity based innovation that happens naturally in classrooms .We are the World First Mobile school where Kids study in Resorts and move from City to City Every week to understand business requirements and Internship training in various departments for Space Mission programs .ISRO has 22 centres in 22 states and our students learning about every part of the organisation for Moon City Mission.
• We have Core Astronauts Training from 2020 for the best 500 Students who are 10 to 12 years old this year Onboarding for Military Training .

Jan 2019 – Present · 7 yrs 5 mos · Thane

Dec 2018 – Present · 7 yrs 6 mos · Orlando, Florida Area

• High Powered Glass Dome Magnification Technique for all Terraces for Purification of Sewage for Recyling Water by Builders In new complexes and MARS Cities.
• You dont need Drain Pipes
• You dont need Sewage treatment plant to dump in river or oceans.
• Total Reduction in water BILLs in consumption of water in cities.
• Sewage converted into Water & Fertiliser.
• Thick 10 Inches Glass Dome Magnification Technique can be put on Floating Rubber Tubes in Sea and Pure water gets filled in the rubber tubes on condensation to be pumped into Rann of Kutch which has the highest water scarcity.
• Water problems in Coastal Areas is solved by this HPGDMT
• Lakes with bad water can be converted by this technique into freshwater.
• Converting Desert into Glass Dome MARS City with environment Controlled system for living in AC in Mars Mission Programs 2022
• Huge Glass Dome ceiling with Glass walls Like a Green House with High Powered Magnification Glass with Earthen Hallow bricks like walls built around the inner glass dome.
• The Heat of the Magnification glass will suck water from the Hallow Bricks cooling the temperature in the rooms in the domes which are all made of hallow bricks filled with water .
• The sum total of water molecules is constant at all times.
• The water vapour keeps the inner temperature of the rooms at 18 to 20 Degrees.
• Keeping Plants in the rooms will remove carbon dioxide naturally filling with oxygen gas .
• Director
• +91-9820223970
• Website www.happylearningcenter.in

Sep 2018 – Present · 7 yrs 9 mos · Orlando, Florida Area

• We plan to build a Pagoda for Meditation

Mar 2011 – Present · 15 yrs 3 mos · Mumbai Area, India

• Initiated online password generation for Net banking, reduced complaints to zero.
• Initiated SMS "Unhappy” number on all branch doors for reduction in escalation.
• New ATMs in high footfall areas reduced ATM complaints by 50%.
• Achieved instant resolution of issues by Helpline numbers for ATM problems.
• Initiated SMS confirmation for customers request in all touch points.
• Initiated low cost branches for faster break even and higher coverage.
• Initiated “No charges” for Senior citizens account for bounce cheques.
• Initiated the Introduction of Training Knowledge series workshop on all Saturday.
• Initiated sales force automation tool with 30% conversion in lead generation.
• Increasing the Internet and Mobile usage for self-servicing of customers.
• Initiated online service dashboard saving 7500 hrs in manual updating weekly.
• Reduction in operating cost by 20% by maximizing work station utilization.

Mar 2008 – Feb 2011 · 2 yrs 11 mos

• Customer Feedback Analysis captured from CRM.
• Performing periodic assessment of the customer service agent’s data.
• Creating an experience of high touch with high performance in all touch points.
• Implementing Product and Process improvements in Branches.
• Automating processes for proactive communication through updating of websites.
• Institutionalizing and building culture of “Superior Customer Experience”.
• Achievements
• Initiated online password generation for Net banking, reduced complaints to zero.
• Initiated SMS "Unhappy” number on all branch doors for reduction in escalation.
• New ATMs in high footfall areas reduced ATM complaints by 50%.
• Achieved instant resolution of issues by Helpline numbers for ATM problems.
• Initiated SMS confirmation for customers request in all touch points.
• Initiated low cost branches for faster break even and higher coverage.
• Initiated “No charges” for Senior citizens account for bounce cheques.
• Initiated the Introduction of Training Knowledge series workshop on all Saturday.
• Initiated sales force automation tool with 30% conversion in lead generation.
• Increasing the Internet and Mobile usage for self-servicing of customers.
• Initiated online service dashboard saving 7500 hrs in manual updating weekly.
• Reduction in operating cost by 20% by maximizing work station utilization.

Mar 2008 – Aug 2009 · 1 yr 5 mos

• Root cause analysis of all customer complaints
• Reduction in 90% cheque bounce through weekly placement of PDC cheques
• Initiated the Storage Facility Management tool for faster retrieval of documents
• Initiatives to increase Phone Banking penetration pan India
• Initiated Birthday SMS to all rural customers
• Initiated end of day balance SMS to reduce cheque bounces
• Account Relationship Managers helpdesk
• Initiated the lead generation for cross of products for rural customers
• Proactive efforts lead to 50% customers using net banking in overdraft accounts
• Initiated Process improvements for value added service.
• Managing a team for soft collection to reduce NPAs in rural loans portfolio
• Achieved 80% collection from average 30% in rural banking in the first month

Jul 2005 – Mar 2008 · 2 yrs 8 mos

• Royal & Sun Alliance: Motor Car Insurance, Motor Recoveries & Rapid Response
• Coordinating with Operations and Training dept. to improve Quality standards.
• Interacting with client on regular basis for various processes updates.
• Identifying the gaps within the current quality processes and to suggest and implement action plans to mitigate the same.
• Reporting trends on floor and customizing reports to meet the needs of process for continuous improvement
• Monitoring calls to ensure optimum call quality & adherence to client SOPs.
• Providing performance related feedback to agents, training & counseling to associates on & suggesting ways to improve their skills.
• Facilitating Calibration sessions

Jul 2005 – Mar 2008 · 2 yrs 8 mos

• Royal and Sun Alliance UK Motor car Insurance and Chubb Collections UK
• SLA and target management for the team.
• Periodic Reporting of Quality Statistics to the management.
• Deployment of continuous improvement initiatives in delivery centers.
• Played a major role in changing the process to improve customer service in Motor car
• Insurance
• Initiated the removal of 'Excess' when the customers is “Non fault” .The First Motor Car
• Insurance company in UK to remove “Excess” if the customers is “Non fault” at the opening
• of the claim, resulting in zero complaints in escalation for recovery of excess and huge
• saving in operating cost by the closure of recovery department for recovery of excess from
• Third Party Insurance companies.
• Increased the sales by ten times due to removal of 'Excess” in non fault cases
• Reduced inbound call time to 10 minutes from 60 minutes resulting in more business
• Reduced closure of claims time in the system to 15 days from an average closure of 12 to
• 18 months resulting in huge customer satisfaction and reduction of operating cost by half
• Turned around a loss making Insurance company from 557 ranking to 5th ranking in the UK
• in one year time through continuous process improvement
• Automated the payments system to garages reduced the cost of operating and increased the
• efficiency of the system, resulting in faster closure of claims

Jun 2004 – Jul 2005 · 1 yr 1 mo

• Quality Executive AXA Insurance, UK
• Creating SOP’s, Process documents, Call evaluation sheets, Call evaluation guidelines, and Accuracy & Quality trackers.
• Sharing feedbacks regularly.
• Handling Quality and Verification teams for the whole project.
• Briefing a team of Sales verifier and QE’s regularly.
• Coordinating with Operations and Training dept. to improve overall Quality standards.
• Attending daily pre-production meetings with Operations, Training and Quality.
• To increase Quality of calls along with productivity.
• Interacting with client on regular basis.
• Compliance Management.
• Responsible for COPC and ISO implementation in our project.
• Doing regular Analysis using tools like Pareto analysis & Defect reports.
• Working towards continuous improvement of various processes.
• Preparing and analyzing weekly and monthly reports.
• Conducting surprise audits on calls evaluated by QE’s and Sales verifiers

Apr 2003 – Jun 2004 · 1 yr 2 mos

• Collection for HSBC