Mar 2025 – Aug 2025 · 5 mos · Bengaluru, Karnataka, India · On-site

Apr 2024 – Feb 2025 · 10 mos · Bengaluru, Karnataka, India · On-site

• Leading transformative product initiatives at a pioneering Generative AI company, driving innovation in B2C and B2B spaces through the Krutrim platform. Orchestrated successful launch of multiple features for Krutrim Consumer App. Implemented automated LLM analytics reporting system, improving cross-functional decision-making efficiency by 30%. Established comprehensive model evaluation framework for enhanced AI model accuracy. Spearheaded strategic integration of OLA Maps into Krutrim Cloud, expanding enterprise solution portfolio. Successfully led cross-functional teams across Design, Engineering, and Business units to optimize product development lifecycle. Strengthened vendor partnerships while maintaining service excellence. Instrumental in enterprise client acquisition through enhanced API/SDK integration and streamlined onboarding processes. Collaborated closely with CTO's office to align product roadmap with strategic business objectives and GTM strategies.

Apr 2023 – Mar 2024 · 11 mos

• In my role at Amazon, I enhanced the accuracy of AI-powered Text Search by 2000 basis points, collaborating with science teams to improve search algorithms. I managed high-impact projects across natural language processing, text classification, and image recognition, achieving a 97% customer satisfaction rate. By employing both Waterfall and Agile methodologies, I ensured alignment with stakeholder expectations and delivered projects on time. I improved the efficiency of data annotation processes and supervised API integration projects, working closely with internal teams and vendors. My ability to balance resource planning, vendor contracts, and budget allocation at the program level resulted in streamlined operations and impactful project delivery.

Feb 2021 – Apr 2023 · 2 yrs 2 mos

• As a Program Manager at Amazon, I led scheduling programs impacting over 3,700 FTEs across worldwide teams, improving headcount forecasting accuracy by 4,700 basis points. I developed capacity models to mitigate business risks, oversaw system updates in collaboration with ALVARIA teams, and improved resource utilization by 2,700 basis points. I launched new workforce management programs and created learning modules for analysts, enhancing operational efficiency. My efforts resulted in optimized scheduling processes and a successful capacity planning initiative that directly contributed to Amazon’s global workforce management success.

Nov 2020 – Jan 2021 · 2 mos

• Led workforce management initiatives across multiple operating units, orchestrating scheduling programs for a 700+ FTE organization using Aspect EWFM. Designed and implemented comprehensive business continuity plans, ensuring zero service disruption during system outages. Established robust real-time monitoring processes that improved operational efficiency by 25%. Streamlined cross-functional collaboration between WFM delivery teams, resulting in 15% faster response to capacity fluctuations. Spearheaded the standardization of Aspect module utilization across regions, leading to a 30% reduction in scheduling conflicts and a 20% improvement in resource allocation efficiency. Successfully maintained 99.9% service level adherence across all monitored channels while optimizing workforce costs by 12%.

Nov 2017 – Nov 2020 · 3 yrs

• Transformed workforce analytics and operational efficiency through data-driven solutions. Developed and maintained mission-critical data visualization dashboards that improved decision-making speed by 40%. Drove scheduling optimization initiatives resulting in 18% improvement in schedule efficiency and 15% reduction in overtime costs across IN/AU regions. Led capacity planning initiatives that increased resource utilization by 25% while maintaining quality standards. Successfully managed a team of scheduling analysts, achieving 95% accuracy in forecast adherence. Implemented innovative reporting solutions that reduced manual effort by 30% and improved real-time monitoring capabilities. Streamlined outbound calling processes, generating annual cost savings of $200K. Created automated KPI tracking systems that improved reporting efficiency by 40% and reduced data processing time by 60%. Maintained consistent 98% service level achievement across multiple regions while optimizing workforce deployment.

Sep 2016 – Oct 2017 · 1 yr 1 mo

• Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
• Demonstrated computer skills for data entry and answered broad variety of e-commerce inquiries.
• Awarded “Star Performer” for the months of June & August, 2017 while working with IN SPS team.