Jul 2023 – Jun 2025 · 1 yr 11 mos · Noida, Uttar Pradesh, India · On-site

Apr 2022 – May 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

Jun 2020 – Apr 2022 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Working on Epic: Corporate Card Platform for funded Startups. Get pre-approved collateral free credit.

Apr 2019 – May 2019 · 1 mo · Gurgaon, Haryana, India

• Project Brief | Match vehicle less drivers to driverless car owners in Delhi NCR
• Created Fleet Dashboard, Scorecard for Top 6 cities (on rides) with filters for driver, fleet type
• Gauged viability of Fleetmatch by looking at churn data and running an A/B test in Delhi NCR
• Initiated Fleetmatch Delhi & scaled match process using BPO bandwidth, funnel widening technique
• Gained insights on reasons of disconnect between fleet owners & drivers by calling churned drivers

Jun 2017 – Oct 2017 · 4 mos

• End to end ownership of Bills and Recharge categories including new feature addition, analytics, design, customer experience. Used predictive analytics for budget projections. Used R to make models for user categorization.

Feb 2016 – May 2017 · 1 yr 3 mos

• Helped to identify and evaluate the key transactional metrics for the operations team. Also helped the ops team to calculate the CSAT and help the chat ops team to improve based on customer feedback.
• Started building dashboards on Tableau to automate weekly tasks. Gained experience by working on MySql (phpmyadmin) and then shifted to segment io (amazon redshift).
• Used Python for sentiment analysis of app feedback provided by users.
• Gained extensive knowledge about Ratings and Review process on Android as well as iOS. Automated the flow of receiving customer feedback through various channels.
• Learned the ins and outs of the referral program and helped in its implementation.
• Went through the plethora of user information gathered and discovered important pieces of information to build an extensive persona of the user to be used for personalization.

Jun 2015 – Feb 2016 · 8 mos

• Help set up the chat operations team by connecting to various colleges and consultancies, working on the questionnaire to be used and finally interviewing the candidates to judge their suitability for the role.
• Helped the QA team by identifying a few bugs in the core functionalities of the app.

Jun 2014 – Jul 2014 · 1 mo · Hyderabad Area, India

• Worked on SFDC to complete different user stories and migrated data using different tools.

Jun 2013 – Jul 2013 · 1 mo

• Worked as Summer Intern in PGCIL (ERP Deptt) for developing consolidated reports (region wise, grade wise, department wise) for the HR Department.
• Used databases to store data entered by employees in Excel format followed by Data Sanitization using VB.net.

Apr 2013 – Apr 2015 · 2 yrs

• This was by far the most challenging extra-curricular activity that I had undertaken in college. Taking the onus of getting your entire batch placed was by no means easy. It involved extensive research on various companies (big MNCs, startups) to call to the campus; follow up with the aforementioned companies until they agreed to visit the campus; making sure that when they did, there were no hiccups involved and ensuring that all these happened with as much transparency as possible so that the batch and brand NSIT don't suffer.

Mar 2013 – Mar 2014 · 1 yr

• Verified student records before the placements of our senior batch; Assisted companies in recruiting NSIT Students for placements as well as internships.