Avesh Malek

Operations Associate

India4 yrs 5 mos experience
AI ML PractitionerAI Enabled

Key Highlights

  • Expert in managing critical incidents in FinTech.
  • Strong background in customer engagement and satisfaction.
  • Certified in Generative AI, enhancing payment solutions.
Stackforce AI infers this person is a Senior Incident Manager with expertise in FinTech and incident management.

Contact

LinkedIn

Skills

Core Skills

Incident ManagementService Delivery Management

Other Skills

FinTechPaymentsMajor Incident ManagementCustomer Relationship Management (CRM)Requirements AnalysisBusiness RequirementsPayment GatewaysIncident CommandIncident InvestigationInitiativeStartupsTeamworkChange ManagementProblem ManagementCustomer Service Management

About

As a Senior Incident Manager at Razorpay, I contribute to managing and resolving critical incidents within the FinTech and payment gateway domains. I focus on ensuring seamless payment processes and operational stability. Previous experience includes roles at Google/Wipro and Blue Yonder, where I supported service reliability and incident management. Certified in Generative AI and customer engagement, I align technical expertise with effective communication to enhance customer satisfaction and payment solutions in the financial technology space.

Experience

4 yrs 5 mos
Total Experience
1 yr 9 mos
Average Tenure
9 mos
Current Experience

Razorpay

Senior Incident Manager

Aug 2025 – Present · 9 mos · Bengaluru, Karnataka, India · On-site

FinTechPaymentsIncident ManagementService Delivery Management

Blue yonder

Service Manager - TAM

Jan 2025 – Aug 2025 · 7 mos · Hyderabad, Telangana, India · Hybrid

Major Incident ManagementCustomer Relationship Management (CRM)Incident ManagementService Delivery Management

Wipro

Team Lead - Incident Manager

Sep 2021 – Oct 2024 · 3 yrs 1 mo

Requirements AnalysisBusiness RequirementsIncident ManagementService Delivery Management

Education

Narmada College of Computer Application(NCCA)(SFI)-Bharuch 523

Master of Computer Applications - MCA — Computer/Information Technology Administration and Management

Jan 2019 – Jan 2021

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