Jun 2025 – Present · 1 yr

Aug 2024 – May 2025 · 9 mos

Aug 2023 – Jul 2024 · 11 mos

Oct 2022 – Jul 2023 · 9 mos

• Managed daily operations of the fleet, ensuring timely delivery of goods and optimizing routes for efficiency. Managing fleet count as per plan achieving daily metrics targets on time. Distributing assets and maintaining the inventory, and maintaining accurate records. Preparing rider roaster on weekly bases and planning weekly offs for riders. Conducting huddles and explain about rider's performance and on road safety measures' on daily basis and delivery efficiency to identify areas for improvement. Provided excellent customer service by addressing inquiries and resolving issues related to deliveries. Collaborated with logistics teams to coordinate vehicle assignments and monitor fleet performance. Assisted in scheduling and dispatching vehicles, maintaining accurate records of delivery timelines. Monitored vehicle maintenance schedules, ensuring all vehicles were compliant with safety regulations. Analyzed data related to transportation costs and delivery efficiency to identify areas for improvement. Mentored and coached team members to ensure successful performance. Delegated tasks to team members according to project requirements and employee strengths. Achieve optimal results through effective communication and interpersonal skills. OpenPO follow report & follow up daily. Tracking all online orders, Packaging, Picking & Delivery in 10 Min. Managing & Responsible for hyper local store operations. Create the roasters as per requirements. Shift Planning basis inbound & Outbound volume. Solving day to day operation issues with stores and 3PL. Handling customer escalation issues, RCA. (Refund. Qc. Defects. Missing). Ensuring availability at store. Manage team for backend operations.