Cooper Heibloem — Customer Success Manager

I’m a customer experience professional who believes great support is equal parts empathy and precision — it’s not just what we say, but how we say it. With over 7 years of experience across digital support and social platforms, I’ve learned to listen between the lines, communicate with clarity, and create calm even in complex moments. My approach blends intuition with language — translating emotion into understanding and turning challenges into connection. Now at Shopify, I help merchants feel confident and cared for as they grow their businesses. I’m passionate about building experiences that feel deeply human — because when people feel seen and supported, everything else flows naturally.

Stackforce AI infers this person is a Customer Experience Specialist with expertise in digital support and e-commerce.

Location: Coquitlam, British Columbia, Canada

Experience: 7 mos