Oct 2023 – May 2025 · 1 yr 7 mos

May 2022 – Sep 2023 · 1 yr 4 mos

Dec 2019 – May 2022 · 2 yrs 5 mos · Lexington, Virginia, United States

• I led our organization's transition to digital onboarding, solution implementation, and ongoing professional services for $2.1 million book of business* through the peak of the pandemic (2020-2021)
• I distilled complex ideas into simple, actionable, concepts for large groups of people in limited amounts of time.
• I served as the central point of engagement for customers. I engaged cross-functionally across the enterprise to resolve issues, improve products, and create opportunities.
• I used principles of Customer Success from the SaaS industry to categorize, analyze, health score, and improve outcomes for my students (customers).
• I was overall responsible for curriculum development, planning, resourcing, and faculty management for 3rd year Army ROTC students at the largest program in the United States (Virginia Military Institute).
• I was responsible for the education, recruitment, retention, and mentorship of 150 Cadets pursuing commissions in the United States Army.
• I additionally led our instructor team which includes Active Duty Soldiers, state University employees, and Department of Defense Contractors.
• Value of annual recurring scholarship dollars I was responsible for. If a customer (student) churned, the US Government effectively lost the value of scholarship dollars invested.

Oct 2017 – Dec 2019 · 2 yrs 2 mos

• I led an international team of Government of Japan civilians, uniformed American military personnel, and US Dept. of Defense civilians responsible for critical infrastructure, systems, and personnel security throughout the Japanese Prefecture of Okinawa.
• I maintained close working relationships with our host nation Japanese civilian police and Self Defense Forces (military), as well as US Air Force, US Marine Corps, and US Navy leaders.
• Key Accomplishments
• ◉ Developed breakthrough strategy to balance 24/7 operations with required critical training; resulting in execution of 150% more training without operational decline
• ◉ Guided unit to win “Best in Region” awards over 14 peers spread throughout the United States and Southeastern Asia
• ◉ Served as principle presenter for visiting C-level executives based on extensive business knowledge, influencing ability, and recognized expertise

Jan 2013 – Oct 2017 · 4 yrs 9 mos

• I was an Operations Manager and a Senior Security Professional for organizations in both Okinawa, Japan and Tacoma, WA (Fort Lewis).
• As Operations Manager I managed daily regional operations throughout southern Asia. I was responsible for building and maintaining close working relationships with key stakeholders, namely United States and Japanese military partners, civilian organizations, and other government agencies throughout the region.
• As a Senior Security Professional, I maintained a robust business continuity and asset protection program. I analyzed available data from a variety of intelligence sources, consulted with internal and external intelligence professionals, and made security posture recommendations for organization entities travelling throughout the Pacific region.
• Key Accomplishments
• ◉ United six executive stakeholders from independent business units to collaborate on an unprecedented proof of concept joint-venture; resulted in permanent adoption and recognition as an enterprise best practice
• ◉ Fostered a culture of excellence and inclusion as supervisor of a 200 person Government of Japan, civilian, unionized workforce supporting US Department of Defense activities in Japan
• ◉ Selected by Senior Executive as 2013 Junior Officer of the Year over 35 peers

Jun 2012 – Jan 2013 · 7 mos

• ◉ Earned admission to Army Officer Candidate School based on previous performance (33% acceptance rate for cohort)
• ◉ Finished 2nd of 125 peers in Army Officer Candidate School (OCS)
• ◉ Selected over 125 peers as “Leadership Award” winner for selfless commitment to ensuring organizational over personal success

Jan 2009 – Jun 2012 · 3 yrs 5 mos

• I was a highly successful Account Executive (Army Recruiter) in the 6th most affluent county in the United States. My territory had a historically low enlistment rate due high incomes and distance from a major military base. In this challenging environment, I had to teach families about the Army before I could ask them to trust me with the very lives of their loved ones.
• In order to succeed l developed numerous innovative methods for accessing recruiting prospects that became best practices throughout military recruiters in New Jersey.
• I designed and implemented an innovative program for Army Recruiters to teach high school physical education classes in order to penetrate challenging high school markets. This initiative resulted in Army Recruiters gaining face to face contact with their entire prospect population. This effort resulted in a 500% increase in enlistments from previous years efforts which relied only upon telephone contact attempts and internet generated leads.
• ◉ Averaged 150% execution of individual plan from 2009-2012; personally contributed 25% of all sales in branch of eight peers
• ◉ Produced 45% of all branch sales across seven peers in 2011
• ◉ Earned 2010 Account Executive of the Year; ranked #1 of 65 peers in region
• ◉ Recognized with the Army’s Meritorious Service Medal