Deepak Rana

Operations Associate

Gurugram, Haryana, India11 yrs 3 mos experience

Highly Stable

Key Highlights

Over 9 years in Supply Chain Operations Management.
Expert in Data Analytics with certifications in SQL, Python, and Power BI.
Proven track record in business growth and P&L management.

Stackforce AI infers this person is a Supply Chain Operations expert with a strong focus on data analytics and vendor management.

Contact

ranadeepak1526@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementTeam LeadershipSupply Chain ManagementData AnalysisVendor ManagementNew Business DevelopmentCustomer Service ManagementStrategic PlanningSales Management

Other Skills

Account ManagementAdvanced Microsoft ExcelAnalytical SkillsBack Office OperationsBelow the Line AdvertisingBuild Strong RelationshipsBusiness AnalyticsBusiness DevelopmentBusiness Development SupportBusiness PlanningBusiness Process ImprovementBusiness Process ManagementBusiness RequirementsBusiness StrategyCampaign Management

About

9+ years experience in New Cities Launch, Ground Supply Operation Management, Business Development, streamline start up processes, Data analysis and improvement, Market analysis, Marketing, Product and development, Category Management. Currently works as a City Lead Operation in the domain of Supply chain Operations Management for Delhi NCR & Hyderabad. Certification in Data Analytics(Advanced Excel/SQL/Python/Power-BI/Tableau) from IT institute Ducat Noida. I'm creative thinker and quick learner when it comes to business and technology and is looking forward to exploring new opportunities and applying industry knowledge to enhance his professional skillset. Key Skills :- Supply Chain Operations Management | Vendor Management | Category Management |Team Leadership| Customer Acquisition & Business Analysis| Business Growth and P & L| Technical Skills : SQL, MS Excel,Python,PowerBI.

Experience

11 yrs 3 mos

Total Experience

2 yrs

Average Tenure

1 yr

Current Experience

Blinkit

Fleet Operation lead

Jun 2025 – Present · 1 yr · Delhi, India · On-site

1)Operations Management: Driving the last mile operations for assigned dark stores within the cluster.
2)Rider Management: Leading the team of 1000+ rider’s across assigned dark stores, hiring, Onboarding & training to new partner. Work on rider engagement & retention like incentive program and feedback to retain delivery partners & take proactive action to reduce churn.
3)Partner Productivity & Quality: Monitoring the daily delivery matrices Order per hour per rider, Earning per hour, idle time and rider utilization. Monitoring delivery quality — including customer behavior, order handling and professionalism. Identify repeat complaints linked to delivery issues and re-train riders.
4)Stakeholder Management: Coordination with store managers and cluster leads to align riders based on demand forecast. Act as a bridge between the store operations and central fleet planning team.
5)Cost & payout Management: Manage cost per delivery through proper rider batching and payout control. Audit rider payouts for accuracy and resolve rider’s payout disputes.

Data AnalysisLogistics ManagementOperations ManagementBusiness StrategyCost ControlTeam Leadership+3

Driveu

Operations Lead

Jun 2023 – May 2025 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

1)City Operation Management: Driving the operational excellence across cities in Delhi NCR & Hyderabad.
2)Supply Strategy Development: Increased ground supply base 10% to 100% & reduce supply churn from 50% to 5 %.Increased ground supply base 10% to 100% as per business objective in Hyderabad & Delhi NCR.
Managed operations, projects, and strategic planning across two cities, ensuring seamless coordination and efficiency.
3)Vendor Management
4)Inventory Management
5)Data Analysis: Improve NPS(CSAT) from 5 to 7 & cancellation reduced from 30% to 5%.
Increased users base from 1% to 100%.
Monitoring city GMV, Revenue & Profit Margin increased from 5 % to 30% & creating dashboard to report visualization across cities.
6) Team management: Leading & managing the team size 6 members (Direct Reportee)

Process ImprovementStrategic PlanningCustomer ServiceBusiness PlanningOperational PlanningSupply Chain Management+9

21north

Operations Team Lead

Nov 2018 – Dec 2022 · 4 yrs 1 mo · Delhi NCR · On-site

Vendor & Supply Management:
Managing the end-to-end sourcing on-boarding & training to new on-boarding driver’s supply.
Establishing and maintaining business relations with our existing and new 3PL’s.
Monitoring the driver's performance KPI.
Meeting with 3PLs team members & leading the team size 10-12 members.
Supply base growth 20% to 200% in Delhi NCR & reduced cancellation & GMV growth improved by 30% to 80%.
Managing 100+ fleet of drivers in Delhi NCR region & mishap management, cash management.

Third-Party Vendor ManagementProblem SolvingCustomer Service ManagementOperations ManagementOperational PlanningLogistics Management+7

Goibibo

Senior Operations Executive

Jun 2018 – Nov 2018 · 5 mos · Chandigarh, India · On-site

City Launch: Leading & launched Go-MMT outstation & airport transfer cab services in Chandigarh.
Launched new business routes from Chandigarh to interstate cities for more business and revenue.
Monitoring the overall Supply & partner’s management around 100.
Achieving monthly & quarterly targets.Focus to-achieve NPS, supply and fulfillment target, reduced
cancellation from 30% to 10%, GMV improved from 20% to 50 %.
Sourcing/Demand Strategy- Develop and execute sourcing and Demand strategy to Supply fulfillment and bookings fulfillment in market.
Operator/Vendor Relations -- Establishing and maintaining business relations with our existing and
onboard new operators.

Team LeadershipStrategic PlanningProblem SolvingNew Business DevelopmentCustomer Service ManagementOperations Management+8

Ola (ani technologies pvt. ltd)

2 roles

Senior Operations Executive

Promoted

Jun 2017 – May 2018 · 11 mos · On-site

Develop and execute sourcing strategy to Supply fulfillment in market.
Leading Ola outstation, acquire and maintain car fleet operators to exploit the latent demand for cabs.
Maintaining the daily MIS reports of two cities Ludhiana & Chandigarh like cancellations, Daily bookings, incentive structure based on GMV.
Launching Ola Cabs, Ola share and Ola bike, Ola Leasing in Chandigarh successfully with the base 0 to 600
vehicles.
Prepare Marketing Strategy and execute weekly and monthly Marketing Activities.
Key Highlight –
Goal setting- Sourcing and Onboarding, Planning, Execution goals to expand business in region

Problem SolvingCustomer Service ManagementVendor ManagementPartner Relationship ManagementSolution-orientedOperational Improvement+2

Business Development Executive

Mar 2015 – Jun 2017 · 2 yrs 3 mos · On-site

To handle all the walk in queries related attachment, partners relation queries,Running programs to improve partners experience.
Handling customer complaints and escalations.
Maintain good relations with partners,Solved out the partners payment dispute if any
Develop Training & presentation for partners.
Responsible for assigned sales target.

Strategic PlanningProblem SolvingPublic RelationsManagementCustomer Service ManagementStrategic Sourcing+2

Maruti suzuki india limited

Sales Executive

Jun 2014 – Feb 2015 · 8 mos · Panchkula, Haryana, India · On-site

To sale out the new cars and meet the sales target in WOW/MOM/QOQ.
Attending the walk-in new customers in showroom & sale out the new cars to them with their satisfaction.

Customer Service ManagementSalesSales ManagementDirect SalesCampaign Management