Deepak Sharma

Operations Associate

Prayagraj, Uttar Pradesh, India6 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Proven track record in team leadership and management.
Expertise in developing strategic admissions and sales programs.
Strong commitment to enhancing student success and experience.

Stackforce AI infers this person is a skilled professional in Education and Customer Experience Management.

Contact

deepak123sharma0@gmail.com LinkedIn

Skills

Core Skills

Team LeadershipOperations ManagementStrategic PlanningManagementSales StrategyBusiness Development StrategyCustomer Experience Management

Other Skills

AdmissionsBuilding Leadership TeamsBusiness DevelopmentCall auditingCareer CounselingCareer DevelopmentCollege connectionsCommunicationCompetitive IntelligenceCross-SellingCustomer Follow-UpCustomer LoyaltyCustomer Relationship Management (CRM)Customer RetentionCustomer Satisfaction

About

Experience in the inside sales and Customer Service fields. I thrive under pressure, can work both as part of a team or individually to successfully complete all work put in front of me. Open minded to opportunities that may come along the way. I am a quick learner and always trying to improve myself.

Experience

6 yrs 7 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 10 mos

Current Experience

Pw (physicswallah)

Associate Manager

Aug 2024 – Present · 1 yr 10 mos · Prayagraj, Uttar Pradesh, India · On-site

As an **Associate Manager in the Counselling Department at Physics Wallah**, I lead a dynamic team focused on guiding students through their educational and career journeys. My responsibilities include:
Team Management**: Overseeing and mentoring a team of counselors to ensure we deliver top-notch guidance and support to students.
Student Admissions**: Developing and implementing strategies to boost long-term, fastrack, and specialized admissions programs like MIP and AITS.
Student Success**: Working closely with students to help them choose the right courses and programs tailored to their academic needs and career aspirations.
Fee Collection & Operations**: Ensuring timely fee collection and smooth operational processes within the department.
Strategic Planning**: Collaborating with senior leadership to align the department's goals with the broader objectives of Physics Wallah.
I am passionate about helping students achieve their dreams and proud to be part of an organization dedicated to providing quality education at scale.
This description highlights your leadership, strategic responsibilities, and commitment to student success. Let me know if you'd like any changes!

Customer Experience ManagementStudent CounselingBuilding Leadership TeamsEmployee TrainingSalesTeam Leadership+15

Bajaj capital ltd

Asociate manager

Sep 2023 – Jul 2024 · 10 mos · Gurugram, Haryana, India · On-site

Managed a team of 15+ members and ensured smooth execution of HR operations.
Guided graduates and post-graduates on career paths, certifications, and skill development.
Conducted certification programs, financial management training, and seminars/webinars.
Built and maintained client relationships by organizing financial awareness sessions.
Coordinated team performance, provided mentorship, and improved overall efficiency.

Customer Experience ManagementCustomer SatisfactionData sortingCollege connectionsEducationManagement+12