Devika Sen

Associate Consultant

Gurugram, Haryana, India15 yrs 11 mos experience

Most Likely To Switch

Key Highlights

15 years of experience in account management and leadership hiring.
Expert in driving customer success and retention strategies.
Proven track record in executive search and talent management.

Stackforce AI infers this person is a SaaS and recruitment expert with a strong focus on customer success and account management.

Contact

Skills

Core Skills

Executive SearchLeadership HiringAccount ManagementCustomer SuccessGo-to-market StrategyMarket ResearchProduct LaunchOnline Marketing

Other Skills

Information TechnologyHR ConsultingConsultingCXO level engagementContract NegotiationSoftware as a Service (SaaS)Client ServicesBusiness DevelopmentStrategic HiringCustomer Relationship Management (CRM)Customer RetentionUpsellingCross-SellingCustomer SatisfactionStakeholder Management

About

Career, for me, is all about learning and leveraging to bring value to my life, within and without. Having spent almost 15 years in corporate, I have learnt Account Management, Client Relationship Management, Revenue Growth & Retention, Leadership Hiring, Strategic Problem Solving, Leadership and so much more. After having spent 13 years in some of the top organizations in the world in account management, I pivoted (to the surprise of many) into Leadership Hiring (both Tech and Non Tech) and Advisory. Interestingly, as the chapters progress, the book and its lessons remain the same: "Everybody sells."- Internally and Externally; at Home and Outside. Choose your People, Product/Service, Value System carefully. "Time is the most expensive commodity in the Universe."- Fortunately, 24 hours is the One thing Equal between Me and Any other person in the world. "Ego and Bank Balance are Inversely Proportionate"- Perhaps one of the the best lessons I have learnt. In other words, stay hungry, stay foolish! "Life is too short to hold Grudges and Regrets."- If I don't take a chance on myself and keep moving forward, nobody else will :)

Experience

15 yrs 11 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 6 mos

Current Experience

Ishwa consulting

Managing Consultant

Dec 2023 – Present · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

Ishwa is a leadership advisory and executive recruitment firm delivering mid- to senior-level
hiring solutions, executive search, leadership assessment, talent management, and workforce
planning.
Spearheading the search process and account management for mid to senior-level
executives across Consumer Internet, SaaS and Product Tech industries- both Tech and
Non Tech Functions
Manage end-to-end recruitment lifecycle, from intake meetings with clients to candidate
sourcing, screening, interviewing, and placement paired with seamless client and
stakeholder management.
Successfully sourced and closed leadership roles in Engineering, Sales, Finance and HR
for Consumer Internet, Ecommerce, SaaS, EdTech, AI and Co- Working brands.
Build and maintain strong client relationships with CXO network, ensuring a deep
understanding of company culture, business needs, and talent strategy, facilitating new
contracts and renewals.
Hands on experience with job portals (LinkedIn, Naukri) and ATS.

Information TechnologyHR ConsultingConsultingCXO level engagementContract NegotiationExecutive Search+3

Michael page

Senior Consultant

Jan 2023 – Dec 2023 · 11 mos · Gurugram, Haryana, India · Hybrid

Michael Page is a leading global recruitment firm offering specialist recruitment services,
executive search, mid- to senior-level hiring, talent consulting, and career advisory across
industries.
Specialized in placing mid-to-senior-level professionals in Tech, Product and Engineering
roles.
Built a robust network of candidates and clients through networking events, social media,
and referrals.
Managed end-to-end recruitment processes, including candidate sourcing, interviewing,
and onboarding.
Coordinate with different stakeholders to ensure seamless communication between clients
and candidates.

Client ServicesBusiness DevelopmentStrategic HiringInformation TechnologyAccount ManagementCustomer Success+2

Browserstack

Senior Account Executive

Jan 2022 – Dec 2022 · 11 mos · Gurugram, Haryana, India · Remote

BrowserStack is a SaaS company powering cloud testing and quality engineering for web and
mobile applications.
Owned a USD 2M customer portfolio, driving value realization, product adoption, and
identifying cross-sell and upsell opportunities aligned to customer needs.
Built strong, long-term customer relationships by acting as a trusted advisor, ensuring
seamless onboarding, proactive engagement, and continuous success throughout the
customer lifecycle.
Partnered with Customer Success, Solutions Engineering, and SalesOps teams to deliver
smooth handoffs, solution alignment, and measurable outcomes for enterprise accounts.
Led strategic conversations, delivered tailored demos and POCs, and managed renewal
motions, contributing to 90%+ retention and consistent expansion across key accounts.

Account ManagementCustomer Relationship Management (CRM)Customer SuccessCustomer RetentionUpsellingCross-Selling+2

Akamai technologies

Sales Relationship/Customer Success Manager

Jan 2015 – Dec 2021 · 6 yrs 11 mos · Bengaluru Area, India · On-site

Akamai delivers edge cloud, CDN, and cybersecurity solutions for secure, high-performance
digital experiences.
Owned and expanded a portfolio of strategic enterprise accounts, ensuring sustained value
delivery and strong client retention.
Executed a focused “land and expand” strategy, growing existing accounts by adding new
solutions and uncovering additional use cases.
Drove USD 1M+ in account growth through structured cross-selling and upselling initiatives
aligned to customer goals and product fit.
Managed renewal cycles end-to-end, consistently securing multi-year contracts through
proactive engagement and value-based negotiations.
Conducted regular QBRs, roadmap discussions, and technical workshops to deepen
adoption and strengthen long-term customer relationships.
Identified expansion opportunities using data-driven insights, customer usage patterns,
and feedback loops to scale account value.
Built strong relationships with C-suite and senior stakeholders, ensuring strategic
alignment and enhancing partnership maturity.

Customer SuccessAccount ManagementCustomer SatisfactionCustomer Relationship Management (CRM)Customer RetentionUpselling+5

Adobe

Sales Account Manager

Feb 2012 – Jan 2015 · 2 yrs 11 mos · Noida Area, India · On-site

Adobe Creative Cloud Digital Media is a SaaS business unit providing cloud-based creative
software, digital media tools, content creation platforms, and workflow solutions.
Managed regional and strategic accounts, achieving quarterly and annual revenue targets
through proactive client engagement and value delivery for Adobe Creative Cloud.
Led a team of Account Development Managers, driving pipeline generation, account
expansion, and revenue forecasting.
Executed cross-sell and upsell strategies, growing existing accounts and expanding multi-
product adoption.
Oversaw renewals and multi-year contracts, ensuring high adoption, mitigating risks, and
strengthening client retention.
Qualified customers for Adobe’s contractual licensing programs, creating predictable revenue
streams and long-term engagement.
Partnered with reseller networks to optimize account coverage, identify new opportunities,
and maximize growth across key accounts.

Account ManagementCustomer Relationship Management (CRM)Customer RetentionUpsellingBusiness DevelopmentSoftware as a Service (SaaS)+5

I3 software

Executive- Marketing and Communications

May 2011 – Feb 2012 · 9 mos · Hyderabad Area, India · On-site

i3 Software is an IBM partner delivering enterprise technology, cloud, data, automation, and IT
consulting solutions.
Developed market research, customer insights, and competitive intelligence through research
reports, community forums, and content to support product positioning, messaging
frameworks, ICP definition, and roadmap alignment in a SaaS environment.
Led product marketing and go-to-market (GTM) initiatives across website, content, and social
channels; created sales enablement assets including case studies, solution briefs, white
papers, product one-pagers, and pitch decks to drive feature adoption, customer value, and
ARR growth.
Collaborated cross-functionally with Product, Sales, Customer Success, and Growth teams to
support product launches, trade shows, webinars, and campaigns, ensuring consistent value
propositions across the buyer and user journey.

MarketingMarket ResearchCross-cultural TeamsCustomer InsightCompetitive AnalysisSoftware as a Service (SaaS)+3

Daffodil software ltd

Business Development Executive

Feb 2010 – Feb 2011 · 1 yr · Gurgaon, India · On-site

Daffodil Software delivers custom software, product engineering, and digital transformation
solutions.
Been a core member in the launching of Daffodil’s first SaaS product, Applane CRM, on
Google Apps Marketplace.
Participated in a webinar hosted by Google for online CRM where Applane CRM was among
the three showcased CRM's.
Putting up a website with the help of the technical team and preparing content for the same.
Online marketing through news posts, blogs and other marketing collaterals like video
tutorials, help documents and case
studies.
Identify the new business opportunities in both International and the Indian Market Product
Demos and Walkthroughs.
Liaising with the support team and solve the various queries of prospects during their process
of evaluation.
Post sales support Creating competitive battle card.