Esha Tripathii

Customer Success Manager

India7 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Proven track record in managing sales cycles.
Expert in client onboarding and relationship management.
Skilled in utilizing sales tools for business growth.

Stackforce AI infers this person is a SaaS sales professional with a strong focus on client success and business development.

Contact

Skills

Core Skills

Sales ManagementClient RelationsTeam LeadershipPerformance MetricsBusiness Development

Other Skills

ZendeskClient OnboardingSales DevelopmentPipedrivePost-SalesStartup EnvironmentsKey Performance IndicatorsMarket ResearchSales PerformanceB2B MarketingSales Pipeline DevelopmentLead QualificationClient ProspectingCold CallingTeam Management

About

With a Bachelor of Arts in Economics and Human Resource Management from Kamala Nehru College, I've carved a niche in sales management at Adobe, where I currently serve as an Inside Sales Manager. My core competencies lie in leading sales cycles, stakeholder relations, and mastering tools like LinkedIn Sales Navigator to drive business growth.

Experience

7 yrs 6 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 11 mos

Current Experience

Adobe

Customer Success Manager

Jul 2024 – Present · 1 yr 11 mos · India

Meritto (formerly nopaperforms)

Deputy Manager

Aug 2023 – Aug 2024 · 1 yr · Gurugram, Haryana, India · On-site

Successfully managing the entire sales cycle for SMB companies, overseeing end-to-end processes from Sales Development Representative (SDR) engagement to Account Executive management, including Pre-Sales, onboarding, and product adoption. Proficient in utilizing Pipedrive to efficiently manage the sales pipeline and enhance conversion rates. Passionate about driving sales success and fostering long-term client relationships.

ZendeskClient OnboardingSales ManagementClient Relations

Aaft online

3 roles

Team Lead

Oct 2022 – Nov 2023 · 1 yr 1 mo · Gurugram, Haryana, India

Post-SalesStartup EnvironmentsSales ManagementTeam Leadership

Associate Team Lead

Feb 2022 – Nov 2023 · 1 yr 9 mos · Gurugram, Haryana, India

Post-SalesStartup EnvironmentsSales ManagementTeam Leadership

E-learning Consultant

May 2021 – Jan 2022 · 8 mos · Gurugram, Haryana, India

Driving inquiries & admissions for the online/blended learning programs offered for the International/Domestic Markets
Looking after entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program
Counseling experienced professionals via call, email or in-person on which course will be useful to their career progression and suggest the best options
Updating and maintaining MIS reports

Post-SalesStartup EnvironmentsSales ManagementClient Relations

Great learning

Learning Consultant

Oct 2020 – Apr 2021 · 6 mos · Gurugram, Haryana, India

Startup EnvironmentsKey Performance IndicatorsSales ManagementPerformance Metrics

Myscoot

2 roles

Business Development Associate

Aug 2019 – Oct 2020 · 1 yr 2 mos

Leveraged expertise in pre-sales activities to develop constructive proof of concepts tailored to clients' specifications.
Conducted focused market research to establish new connections and delivered impactful in-person and virtual demonstrations.
Achieved consistent sales performance, surpassing 100% quota attainment every quarter.
Demonstrated exceptional skills in establishing connections and scheduling demonstrations to drive sales conversion.
Led a team of 8 individuals, overseeing category growth through acquisitions, strategic alliances, and marketing campaigns.
Effective pipeline building, nurturing leads, prioritizing tasks on salesforce

Startup EnvironmentsKey Performance IndicatorsBusiness DevelopmentSales Management