Mar 2022 – Nov 2023 · 1 yr 8 mos · Remote

• Led the Fraud Prevention Product Suite for B2B2C customers - Device Intelligence, Behavioural Biometrics and Transaction Monitoring

Jan 2021 – Mar 2022 · 1 yr 2 mos · Remote

• Helping Malaysians to start leading financially healthier lives.
• We empower Malaysians with a digital solution that helps them take their financial wellness into their own hands.
• mangro, a financial wellness startup launched by kipleX. (kipleX is an early-stage Venture Capital Fund and Startup Studio that identifies, develops, and launches promising ventures like mangro.)

Jul 2019 – Jan 2021 · 1 yr 6 mos

• Product Lead for Platform Squad - RPA (Automation Anywhere), OCR (Kofax Total Agility) and Analytics.
• Transforming Customer Journey, Forward23 Transformation Programme.

May 2018 – Jun 2019 · 1 yr 1 mo

• Independent Technical Consultant - Application Management Services Transition & Transformation for BAT Global IT Transformation Programme to deliver the IT 2020 Strategy.
• Managed ITSM Transformation, Data Analytics, Vendor Management and Project Financial Management.

Sep 2017 – May 2018 · 8 mos · Kuala Lumpur, Malaysia

• Led expansion and integration projects with telecommunication partners across 6 emerging markets in Asia - Malaysia, Brunei, Maldives, Myanmar, Laos and Bangladesh. Delivering digital transformation initiatives for our partners within the region - Innovations such as OTT services and Live TV streaming.
• Successfully managed and executed new country expansion strategies and projects for Laos and Bangladesh.
• Analysed, improved and streamlined internal process for country launch project and initiatives.
• Managed and led daily operational services and service improvement initiatives for markets under my portfolio.
• Practices agile methodology – sprint planning, daily standups, user stories, sprint retrospective and utilised various tools such as Jira, Confluence and Wrike.

Sep 2016 – Sep 2017 · 1 yr · Greater New York City Area

• HSBC US Re-engineering Production Management (RePM) in New York City.
• Worked on process improvements initiatives by implementing technology solutions to enhance customer experience and optimizing operational efficiency.
• Mainly focusing on Automation/ Technology based solutions such as – Robotics Process Automation (RPA) and Light Automation Initiatives across US Operations.
• Implemented the first RPA project in HSBC US Operations using Blue Prism.
• Practices agile methodology – backlog grooming, sprint planning, daily standups and Kanban board.
• Analyze current process to prepare recommendation for operations improvement or automation opportunity.
• Led and facilitate process review sessions between SME and external partners and documenting business requirements for process updates.
• Extracting data, analyzing and verifying data to support the development of process design documentation and mapping.

Mar 2016 – Sep 2016 · 6 mos

• Evaluate risks, compliance assessments and issues related to Global Data Centre Services operational security incidents, potential changes and audit reports.
• The gatekeeper of BAT's Tier 1 Global Data Centre IT Risk and Security compliance framework. Provide consultation on any changes or requests related to IT Security within the BAT Global Data Centre environment.
• Responsible to coordinate vendor & internal stakeholders in ensuring timely resolution of risk and compliance issues.
• Review IT Security monthly reports from supplier and managed remediation or improvement activities identified - including SoX and Audit Reports.
• Prepared monthly Operation Excellence Dashboard data for top management on matters related to BAT Global Data Centre's IT Security and Compliance.

Jul 2013 – Mar 2016 · 2 yrs 8 mos

• The functional design gatekeeper of BAT’s Indirect Procurement System - Supplier Relationship Management (SAP SRM).
• Functional consultant to address system functional issues/problems from Global End Markets.
• Responsible to system sustainability and continuity and perform periodic updates on system life cycle core attributes.
• Act as Functional gatekeeper to ensure and validate all Global Changes and Enhancements to reduce risks and problems.
• Assess impacts and risks on any system changes that are carried out during Project or Business Releases.
• Advice on functional changes performed by Support to ensure that changes are fit for purpose.
• The Process Champion to lead 8 cross-department representative in the implementation of BAT Group wide initiative to streamline current processes against the new BAT IT Target Operating Model Process.
• Sizeable project experience, from managing and delivering work package to being the gatekeeper to the system design, compliance and change management process.
• Involved in GBP 4 million SRM 7 EHP2 Upgrade Project (upgrade from v4 to v7), where I was the key contact person in the ITC testing, conducted and prepared Training Pack & Presentation to global business stakeholders at BAT Office in London.

Dec 2011 – Jul 2013 · 1 yr 7 mos

Jun 2010 – Nov 2011 · 1 yr 5 mos

• Technology Risk Consultant with experience executing risk and compliance reviews for various industries such as Finance and Investment Institution, Airline Carrier and Retail Outlet.
• Performed SoX review for one of the biggest Oil and Gas Multinational Organization.