Gagandeep Singh Bhatia — Operations Associate

I am a Workforce Management (WFM) leader with over 11 years of experience in workforce planning, analytics, and process optimization across Telecommunications and US Healthcare sectors. My expertise lies in forecasting, scheduling, real-time adherence, and MIS reporting, combined with a passion for automation and continuous improvement. Currently serving as Manager – Workforce Management at Evolent Health, I lead end-to-end WFM operations for contact centers and offline teams. I specialize in: Driving accuracy and efficiency in WFM processes Leading and mentoring high-performing teams Implementing strategic initiatives to enhance productivity Collaborating with cross-functional teams for operational excellence Key Achievements: ✔ Built and implemented WFM teams and processes for multiple business lines ✔ Delivered 30+ Excel VBA automation projects, saving time and improving quality ✔ Developed data-driven strategies for optimized workforce planning ✔ Recognized as a Microsoft VBA Specialist and Ideation Champion I am passionate about leveraging technology and data-driven insights to transform workforce management and deliver measurable business impact. Let’s connect to share ideas on WFM innovation and operational excellence!

Stackforce AI infers this person is a Workforce Management expert in the Healthcare and Telecommunications sectors.

Location: New Delhi, Delhi, India

Experience: 12 yrs 7 mos