Garima Gupta

Co-Founder

Gurugram, Haryana, India13 yrs 1 mo experience
AI EnabledAI ML Practitioner

Key Highlights

  • 14+ years of cross-functional leadership experience.
  • Expert in driving customer success and retention.
  • Strong blend of technology and business management.
Stackforce AI infers this person is a SaaS and EdTech expert with a strong focus on customer success and strategic partnerships.

Contact

Skills

Core Skills

Customer SuccessProgram LeadershipSaas SalesBusiness DevelopmentCustomer ExperienceSalesIt Management

Other Skills

SupportSolutions and IntegrationsOnboardingProduct AdoptionCustomer RetentionData-driven SupportStrategic PartnershipsCustomer Relationship Management (CRM)Revenue GenerationCommunity EngagementMarketingBudgetingFundraisingLeadershipCustomer Acquisition

About

With 14+ years of cross-functional leadership experience, I bring a unique blend of technology acumen, strategic program execution, and holistic business management. My journey spans building and scaling sales and marketing engines, managing high-impact tech led programs, and steering full-funnel product and service customer journeys across B2C, B2B, and B2B2C landscapes. At the intersection of tech, business, and user centricity, I’ve led large cross-functional teams, managed GTM strategies, driven enterprise sales, owned P&L responsibilities, and launched community and content-led growth. From setting up CRM systems and digital automation to running ATL/BTL campaigns and building upskilling ecosystems from scratch, I thrive on turning vision into results. With an Executive Program in Business Analytics and AI from IIM Bangalore, I’m continuously up skilling to lead in a data-driven and AI-augmented world. My roots in Computer Science Engineering and an MBA in Marketing enable me to bridge technical thinking with creative growth first execution. Whether it’s scaling product adoption, designing end-to-end customer journeys, or building tech-enabled business verticals, I operate with a strategic mindset and an execution bias with staying people-first. 🔹 Key Interests: General Management | Customer Success| SaaS Program Leadership | Product-Led Growth | Sales and Marketing Strategy | AI & Analytics | Business Ops and Design | Community Building 🔹 Tools: CRM (Zoho, HubSpot, LSQ), Jira, Trello, Google Analytics, Figma, WebEngage, Mailchimp, Python (Learning) and many others 🔹 Industries: EdTech, ITeS and SaaS, Consulting, Manufacturing, Legal Happy to connect if you’re building something meaningful at the intersection of business, tech, and purpose.

Experience

13 yrs 1 mo
Total Experience
1 yr 9 mos
Average Tenure
7 mos
Current Experience

Myoperator

Assistant Vice President - Customer Success

Oct 2025Present · 7 mos · Noida · On-site

  • Leading the Success Revenue, Support, Solutions and Integrations, Onboarding & Product Adoption verticals, driving customer retention, NRR growth, and scalable engagement frameworks.
  • Owning the end-to-end customer lifecycle strategy - from activation to expansion, ensuring frictionless onboarding, proactive success management, and data-driven support excellence. My focus is on operationalising customer insights, optimising GTM-CS alignment, and deploying scalable success play books to enhance adoption, renewals, and overall customer ROI.
Customer SuccessSupportSolutions and IntegrationsOnboardingProduct AdoptionCustomer Retention+2

Idreamcareer.com

Associate Director - Business and Marketing

Jun 2024Aug 2025 · 1 yr 2 mos · New Delhi, Delhi, India · On-site

Strategic PartnershipsCustomer Relationship Management (CRM)SaaS SalesRevenue GenerationProgram LeadershipCommunity Engagement+1

Bold and beautiful

Founder

Jan 2023Dec 2024 · 1 yr 11 mos · Gurugram, Haryana, India · Remote

Strategic PartnershipsMarketingBudgetingFundraisingRevenue GenerationBusiness Development

Squareboat

Chief Marketing Officer

Aug 2022Aug 2023 · 1 yr · Gurugram, Haryana, India

Strategic PartnershipsLeadershipSaaS SalesRevenue GenerationCustomer Experience

Freelance

Strategy and Business Consultant

Jun 2022Dec 2024 · 2 yrs 6 mos

Idreamcareer.com

2 roles

Assistant Vice President

Promoted

Apr 2021Aug 2022 · 1 yr 4 mos

LeadershipSaaS SalesRevenue GenerationCustomer Experience

Program Manager

Jul 2018Apr 2021 · 2 yrs 9 mos

LeadershipRevenue GenerationProgram LeadershipCustomer AcquisitionCoaching

Talentedge.in

Manager

Jul 2016Jan 2018 · 1 yr 6 mos · Gurgaon, India · On-site

LeadershipRevenue GenerationCustomer ExperienceSales

Gls films industries pvt. ltd.

Sales and Marketing Manager

Apr 2015Jun 2016 · 1 yr 2 mos · Gurgaon, India

LeadershipRevenue GenerationCustomer ExperienceSales

High court of punjab and haryana

Court Manager

Jun 2013Mar 2015 · 1 yr 9 mos · Hisar, Haryana

  • Spearheaded the implementation of the e-Courts project, enhancing IT infrastructure across the District Court in Hisar.
  • Collaborated with major stakeholders like HCL and Wipro to optimize IT hardware management and consultancy services.
  • Streamlined customer-facing processes in the judiciary, improving service delivery and operational efficiency.
  • Assisted the Ld. District and Sessions Judge in administrative activities, ensuring smooth court operations.
Management ConsultingLeadershipRevenue GenerationSales

Edumentor educational services

Relationship Manager

May 2012May 2013 · 1 yr · Laxmi Nagar, New Delhi

LeadershipAdministrationSystem ArchitectureIT Management

Education

Indian Institute of Management Bangalore

Artificial Intelligence

Jul 2025Jul 2026

IBS Hyderabad

Master of Business Administration (M.B.A.) — Marketing

Jan 2010Jan 2012

Maharshi Dayanand University

Bachelor of Engineering — Computer Science

Jan 2006Jan 2010

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