Nov 2018 – Aug 2019 · 9 mos · Pune Area, India

• Creating Presales proposals for Salesforce implementation projects
• Understanding clients business and providing appropriate guidance for effective CRM and CPQ solutions
• Salesforce CRM and CPQ Consultant
• Requirement Gathering and business solution proposals
• Designing solutions for unique CPQ implementations
• Driving the teams towards smooth implementations
• SME for CPQ concepts including Guided Selling, Product configurations (hardware, softwares, Subscriptions), bundles, product and pricing rules, discounting and discount scheduling, Multi dimensional Quoting, Multi-Currency, Advanced Approvals, Custom Quote Documents etc.
• Driving the project using scrum methodologies
• Handling customer escalations and taking responsibilities during crisis situations
• Plan the team’s work to achieve goals and respond effectively to changing priorities
• Recognizing team member's strengths and aligning them to deliver results

Jul 2018 – Nov 2018 · 4 mos · Greater Montreal Metropolitan Area

• Commerce- Salesforce CPQ mid level enterprises end to end implementation
• Requirement gathering and solution proposals for CPQ implementation with client
• Product structuring and suggestions for ease of use on configuration
• Services, subscriptions, pricing model SME
• Provide seamless quoting experience for end clients

Aug 2017 – Jan 2018 · 5 mos · Mountain View, CA

Jan 2015 – Aug 2017 · 2 yrs 7 mos

• Taking initiatives for business process enhancements benefiting Cisco operations
• Country Enablement projects and Product development projects with Salesforce integrations
• Establish effective communication with cross functional development and business management teams. Provide recommendations and updates regularly to the management team
• Access Management, Service Contracts Renewals domain for Cisco's in-house CPQ tool
• Working with stake holders to prioritize the requirements for each phase/ sprint
• Coached team members on agile processes and facilitated planning meetings and retrospectives
• Driving stakeholder meetings to discuss and finalize the requirements and design of the reports
• Interacted with the Business operation team to gather the business requirements
• Understanding the existing systems and end user pain points to overcome them in new tool and provide efficient solution
• Creating and maintaining user stories and features for the new service renewal product/application
• Following up on process gaps with existing quoting and ordering systems
• Working with partners to bring them on board with the new quoting and ordering tool
• Conducting walk through sessions and workshops internally and externally
• Running BI Reports for data analysis. Using SAP BI and IB360 BI Tool
• Managing the team of IT analysts, developers and QA in onsite/offshore setup
• Following up on process gaps with existing quoting systems like CCW and CSCC

Dec 2011 – Jan 2015 · 3 yrs 1 mo

• Oracle 11i, Oracle R12 ERP Operations Business Analyst
• . Gather requirements working with stakeholders, identify impact on existing system, work cross functionally to prioritize and schedule the scopes for upcoming releases. Management of multiple simultaneous engagements.
• . Recommend and justify major changes to existing products/services/processes.
• . Analyze production Issues and propose fixes in Order management, Accounts Receivables or Accounts Payable for Oracle 11i and R12.
• .Manage project resources to ensure engagements complete on time and on budget.
• . Responsible for E2E project delivery.
• . Define business requirements through utilization of effective elicitation techniques like brainstorming, interviewing, workshops, prototyping etc.
• . Functional Knowledge of Oracle 11i and R12 ERP modules like OM (Order Management), AR (Accounts receivables), and AP (Accounts Payable).
• . Involved with internal audit team to ensure the systems, processes and suggested changes adhere to SOX compliance.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with project owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.

Oct 2008 – Nov 2009 · 1 yr 1 mo · Gurgaon, India

• Designing SharePoint site by using customized site templates, master pages and style sheets or CSS files. Created custom webparts, site templates, lists and list views
• Used Sharepoint Designer to design customized pages for the site.
• Prepared and presented the technical overview to the partners/client.
• Involved in Creation of Functional/Solution Design Document.
• Created Use Cases, Flow Diagrams, Mockups.
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan.
• Worked with IT team to get efficient solution for security i.e. implementing SSL or secure sockets layer.
• Worked with IT team to implement single sign on (SSO) for the site.
• Involved with the QA team in creating test cases as well as conducting integrated testing and Business team for User Acceptance Testing (UAT)
• .

Jan 2006 – Oct 2008 · 2 yrs 9 mos · Pune/Pimpri-Chinchwad Area

• End to end design and development of multiple modules for SaaS and SOA projects using Asp.Net, Sharepoint Web applications and Web services.
• Analyzed and Designed usecases and flow diagrams for multiple scenarios like Register softswitch, modify softswitch and delete softswitch and raised queries/ suggestions to identify gaps wherever required.
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan.
• Conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
• Done analysis of UDDI components to be used in development.
• Development with SSL and IIS.
• To provide assistance to Development team to understand the requirement and the Solution designed to be implemented.
• Involved in monitoring development activities to ensure the quality of development successful delivery of the Project.
• Environment: MOSS 2007, MOSS Designer, C#, ASP.Net, ADO.Net,CCF 3.0, WPF, WCF, XML, Java Script, Visual Team Foundation Server, Visual Studio.Net, IIS, SQL Server 2005, Windows NT/2003/XP.