Jun 2024 – Present · 2 yrs · Gurugram, Haryana, India · On-site

• Reporting to: Chief Business Officer (CBO)
• Team Size: 25 Strategic Account Managers (PAN India)
• Customer Base: ~700 B2B Accounts
• Revenue Contribution: ~60% of Existing Revenues
• Revenue Ownership - Drive net revenue growth across the managed customer base through upselling, cross-selling, and retention strategies.
• Tiered Account Management - Implement and optimize a customer segmentation and tiering model to maximize lifecycle value and align account strategies.
• Solution Selling & Product Penetration - Grow adoption of the ISP’s Connectivity and Managed Services portfolio – including ILL, SDWAN, Managed WiFi, and Security solutions.
• Team Leadership - Lead and mentor a 25-member national team of Strategic Account Managers, ensuring strong execution and customer-centric engagement.
• Customer Experience & Service Assurance - Collaborate with internal teams (NOC, Network Planning, Service Delivery, Support) to ensure SLA adherence, issue resolution, and high customer satisfaction.
• Commercial Management - Oversee pricing approvals, contract renewals, MSAs, and commercial negotiations for all AM-managed customers.

Aug 2023 – May 2024 · 9 mos · India · On-site

• Initial Deals included - FedEx, Jubilant, Orange Business Services, Amazon, Thermax, and Hong’s Kitchen
• Created a panel of Industry practitioners for training design, and delivery; hired program managers
• Spearheaded the establishment and early-stage development of all new growth initiatives
• Building and optimising processes, technology, and tools from scratch to streamline operations

Feb 2022 – Aug 2023 · 1 yr 6 mos · New Delhi, Delhi, India

• Hero Vired’s vision is to use modern and experiential pedagogical methods to inspire holistic learning. We create professionals not only for the present but also the yet un- imagined jobs of the future. Our goal is to prepare them to become the reliable first choice in a rapidly transforming digital economy.
• Build custom programs with high instructor-led engagement, pre-defined learning outcomes, and integration of premium content
• Custom Design Fresher and Lateral Training Programs
• Build tech skills through hands-on and industry use cases
• Learning outcomes aligned to Job-roles across (Full Stack, AI/ML, Cloud, DevOps, Data Engineering etc)
• Blended delivery format with focus on Industry Practitioner-led sessions
• Customised curriculum, pedagogy, duration, weekly effort, use cases, hands-on, project work etc
• In-house Faculty and over 300 tech industry mentors/practitioners

Aug 2019 – Nov 2021 · 2 yrs 3 mos · Dehradun, Uttarakhand, India

• One of the largest professional learning company focused on emerging technology and digital programs
• Consultative Sales
• ~ Built the Custom Program Business (Freshers / New Hires and Lateral Re-skilling)
• ~ Revenue target of US$1.5MN with 100% achieved till date ~ Current Sales Funnel of US$1.5MN
• ~ Robust pipeline of active pursuits across IT, ITeS, GDC, Product Engg, Analytics organisations (MNCs, Private & Public)
• ~ Structured new channel & delivery partnership for GLB i.e. Women-in-Tech (WIT), Virtual Labs Partner etc
• ~ Successful track record leading sales reps to achieving their respective quotas
• ~ Strong understanding of corporate learning market; a large network of L&D, HR, and Business Leaders
• ~ Grew the enterprise business grounds-up as the first hire in the team

Oct 2018 – Jul 2019 · 9 mos

• Grew revenues of co-branded Online & Blended programs in MNCs & private sector in Delhi NCR
• Created compelling proposals to bring the sale opportunity to closure
• Oversaw all aspects of on-ground delivery with delivery teams of partner Universities (/B-school)
• Follow through the billing and payment collection with the clients on programs sold

Aug 2017 – Sep 2018 · 1 yr 1 mo

• Led the Learning Advisory and Outreach team for the B2C business
• Grew sales conversion from 1.35% in 2017 to 1.80% in 2018
• Increased qualified leads by 37% by developing a lead qualification and pipeline process
• Strategic sales initiatives to accelerate lead qualification and conversion – portfolio matrix, pipeline framework, integrating CRM with VoIP
• calling platform, lead nurturing process, knowledge management, organic feedback on marketing campaigns and advisor rewards and
• recognition
• Created SOP to include – sales process, metrics, framework for lead qualification, sales life cycle
• Developed weekly program dashboard for management reporting and drive operational efficiencies
• Collaborate with Programs Directors, and Marketing team to calibrate resourcing and marketing spend

Mar 2017 – Jul 2017 · 4 mos · Across North and East India

• Focused on personal-development (On programs on Entrepreneurship, Marketing, and Solar Energy Workshop)
• Road-trip across north and east India – Uttarakhand, Uttar Pradesh, Rajasthan, Assam, Arunachal Pradesh, and Nagaland

Jul 2011 – Mar 2017 · 5 yrs 8 mos · Gurgaon, India

• 1. Inside Sales Leader for Boston Analytics (Strategy consulting firm delivering organic & inorganic growth solutions to global corporates)
• Built the function from inception to 25 members, delivering over 1000 qualified leads y-o-y
• Set-up the process and structure for lead generation, proposal development, and sales reporting & dashboards
• CRM implementation and adherence to ensure alignment with Sales on lead flow, lead quality and data integrity
• Work on consulting assignments on opportunity and market assessment – travelled to Africa, Middle-east for primary research / interviews and marketing data collection.
• 2. Sales and Business Development for Boston Analytics (within India and Singapore (2012-16), yearly targets of USD$250k)
• Acquired new clients in consumers, financial services, manufacturing, technology, and waste management
• Worked alongside project delivery team across the engagement lifecycle – doing primary and secondary research, conducting analyses, interview clients and respondents, facilitate workshops, synthesis findings into the conclusions and final recommendations
• 3. Marketing responsibilities for Kognetics (AI platform for M&A, automates analysis of deal sourcing, strategic analysis and value creation)
• Design email drip campaigns, monthly newsletters and webinars to drive traffic and visitors on the website
• Storyboard demos and work with product management to conduct these demos with the sales team
• Refine product positioning and messaging, as required, to improve resonance with target segments
• Managing social media campaigns and advertisements across LinkedIn, Twitter, Facebook and Google+ events
• Work in unison with product development and sales to create case studies, product messaging, stakeholder communication, brochures, social media and website content

Feb 2007 – Jul 2007 · 5 mos · Dehradun, Uttarakhand, India

• Systematic and streamlined recruitment services to support local businesses
• Services included – headhunting, mass recruitments, interview prep, and resume building
• Track and manage plant and assembly line performance including efficiency, yield, waste, and downtime

Jan 2005 – Jan 2007 · 2 yrs · Arunachal Pradesh, India

• Planning and supervision of production for United Breweries, Radico Khaitan, Mohan Meakin brands
• Procurement and vendor management of spirits, bottles and packaging material
• Ensure compliance of safety and regulatory standards
• Track and manage plant and assembly line performance including efficiency, yield, waste and downtime

Nov 2003 – Dec 2004 · 1 yr 1 mo · Gurgaon, India

• Data Crunching, Data Entry and Upkeep of database for ITES Industry
• Project managed the Hewitt ITES Survey 2004-05
• Part of the Hewitt Salary Increase survey team for 2004-05

Nov 2002 – Oct 2003 · 11 mos · Gurugram, Haryana, India

• Customer care professional for OPEN: The Small Business Network business
• Responding to phone calls to include but not limited to balance updates, invoice/charge details, canceling cards, reordering statements
• and a new line of credit
• Maintaining customer service KPI and quality standards

May 2002 – Oct 2002 · 5 mos · Gurugram, Haryana, India

• Tele-sales in the US market to mid-market companies of IT services
• Quarterly targets on qualified leads