Gozde Gorce — Co-Founder

Customer Success Leader with 10 years of Customer Success experience working with enterprise clients, leading teams, delivering strategic initiatives, and improving processes to provide exceptional value to customers. I'm a solutions-focused strategic and creative thinker, adept at designing go-to-market strategies for tech sales. My background in advertising and branding adds a unique flair to my approach, ensuring that the customer's voice and needs remain at the forefront. My tenure as a customer success leader has deeply ingrained in me an understanding that everyone—clients and customers alike—wishes to be heard, understood, and valued. This profound respect for human connection is reflected in every industry I've chosen to venture into, fueled by an innate desire to serve and uplift. This love for people, paired with mastered skills in relationship building, communication, planning, education, and inspiration, has seen my teams reach unparalleled heights. And while results always drive us, we ensure a fair share of fun along the way! My vast experience includes managing enterprise customers and success, crafting and scaling teams across strategic customer success, customer onboarding, and more—all with an unwavering focus on exceptional customer experiences. Here's a snapshot of my offerings: 🚀 Diverse experience spanning startups to Fortune-500 giants. 🔧 A relentless problem-solver, turning intricate insights into actionable strategies. 📈 A proven track record in the SaaS sector, backed by adept storytelling skills. 📚 Mentorship and advisory roles, emphasizing relationship building, customer journeys, and more. Key Initiatives: ✓ CS talent acquisition and team growth ✓ Renewal management and team strategy ✓ Leading solutions and professional service sectors ✓ Pioneering retention automation strategies TOOLKIT: ✶ CRM: Salesforce, Churnzero, ClientSuccess ✶ Communication: Zoom, Google Meet, Slack, Discord, and more ✶ Co-Working: Google Workspace, Notion, Airtable, and others ✶ Data & BI: Tableau, Looker ✶ Project Management: Asana, Trello, Jira, and more Every interaction I engage in is deeply rooted in WHY (Purpose) WHAT (Programs) HOW (Processes) WHO (People) WHEN (Priorities) Let's connect, forge forward, and redefine success together!

Stackforce AI infers this person is a Customer Success Leader with expertise in SaaS and enterprise client management.

Location: San Francisco, California, United States

Experience: 11 yrs 11 mos