Harpratap Singh Malhi

CEO

South Delhi, Delhi, India23 yrs 10 mos experience
Highly Stable

Key Highlights

  • Expert in operations management and customer experience.
  • Proven track record in leading high-value maritime projects.
  • Strong background in logistics and supply chain management.
Stackforce AI infers this person is a Maritime Operations and Logistics expert with a strong focus on customer experience.

Contact

Skills

Core Skills

Operations ManagementCustomer ExperienceSourcingPayroll ManagementTalent AssessmentLogistics ManagementProduct ManagementProject ManagementOrder FulfillmentLogisticsRisk ManagementCargo OperationsInventory ManagementVessel Operations

Other Skills

Flex StaffingVocational SectorProcess ImprovementsQuality ControlQuality AssuranceBudgetingSafety ManagementService Operations ManagementSafety OfficerAdvanced Fire FightingProficiency in Survival Craft and Rescue BoatDangerous Cargo Management( Crude Oil & Product)Medical CareLiquid Cargo Handling SimulatorOil Tanker Training Program

About

Obsessed with delivering an awesome customer experience by building intuitive products complemented by seamless process and operations

Experience

23 yrs 10 mos
Total Experience
3 yrs 8 mos
Average Tenure
3 yrs
Current Experience

Lenskart.com

Vice President - Customer Excellence

Jun 2023Present · 3 yrs · Gurugram, Haryana, India · On-site

Operations ManagementCustomer ExperienceProject Management

Flyvheel

Co-Founder

Sep 2020Oct 2023 · 3 yrs 1 mo · Delhi, India

  • A trusted referral network connecting employers to "Talent Hunters" for high quality hiring.

Nempact (www.kaamhai.com)

Founder & CEO

May 2016Oct 2023 · 7 yrs 5 mos · New Delhi Area, India

  • www.kaamhai.com - Sourcing | Flex Staffing | Payroll Management |
SourcingFlex StaffingPayroll Management

Msag si

Director & Co-Founder

May 2016Oct 2023 · 7 yrs 5 mos · New Delhi Area, India

  • Talent and Skill Assessments specializing in the Vocational Sector
Talent AssessmentVocational Sector

Frexal

Chief Executive Officer

May 2016Nov 2017 · 1 yr 6 mos · New Delhi Area, India

  • Logistics Reimagined
Logistics Management

Amazon

2 roles

Regional Manager - ACES ( Amazon Customer Excellence Systems)

Promoted

Jul 2015May 2016 · 10 mos · Gurgaon, India

  • Customer Experience and Product Management
Customer ExperienceProduct Management

Operations Manager

May 2014Jul 2015 · 1 yr 2 mos · Gurgaon, India

  • Customer Experience & Fullfillment. Process Improvements. Project Management. Site Launch
Customer ExperienceProcess ImprovementsProject Management

Lenskart.com

Head Of Operations ( Fulfilment & Customer Experience)

Jul 2013May 2014 · 10 mos · New Delhi Area, India

  • Heading order fulfillment operations across the warehouse, fitting, quality control, dispatch, logistics, product reversals and order management.
Order FulfillmentLogisticsQuality Control

Mitsui osk lines

Master Mariner

May 2008Nov 2011 · 3 yrs 6 mos · Worldwide

  • In charge of ship’s operations, people management and regulatory compliance. Extensive experience in operations management, project management, risk management,quality assurance and people development.
  • Managed assets worth ~ USD 200M and high risk operations for transportation of volatile petroleum products
  • Led cross-functional teams of 30+ multinational professionals to consistently deliver on time and on cost results
  • Led the launch of a supertanker valued at ~USD 65M by setting up management systems and inducting the crew
  • Enhanced operational resilience by conducting internal audits, extensive scenario planning and risk management
  • Reduced turn around time in ports by 15% by standardizing operations to minimize rework and process variation
  • Reduced emissions to enhance supply chain sustainability by developing and implementing environment protection plans
  • Extensive experience in specialized oil operations such as blending, transshipment, oil storage and optimum capacity utilization
Operations ManagementProject ManagementRisk Management

The great eastern shipping co. ltd

Chief Officer

Sep 2007Apr 2008 · 7 mos · Worldwide

  • Head of deck department. Responsible for managing cargo operations in compliance with international regulations. Responsible for budgeting and inventory management. Managed sensitive scenarios: crew disputes, cargo discrepancy and insurance claims
Cargo OperationsBudgetingInventory Management

Eurasia shipping

Junior Officer

Aug 1999Jun 2006 · 6 yrs 10 mos · Worldwide

  • Executed vessel operations with teams of up to 5 people. Responsible for management of safety and navigation resourcesHandpicked from amongst 300 officers for the launch of 2 supertankers in S. Korea and Hong Kong Rescued 12 people from a sinking vessel in the Arabian Sea.
Vessel OperationsSafety Management

Education

Indian School of Business

Master of Business Administration (MBA)

Jan 2012Jan 2013

Solent University

Master Mariner — Maritime Studies

Jan 2010Jan 2010

University of Mumbai

Bachelor of Science (B.Sc.) — Nautical

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