Jan 2022 – Feb 2025 · 3 yrs 1 mo · On-site

• Currently leading the Josh Skills team as the Head of Tech and Product, my role involves overseeing the development and scaling of the app, which now boasts over 9 million installs and 300,000 paid users. My focus is on fostering product innovation and steering the platform towards profitability.
• 1. Leadership & Strategy: Directed the team and product strategy that facilitated the app's growth to 9 million installs, emphasizing scalable and sustainable development.
• 2. Sustainability & Innovation: Managed efforts to balance innovation with the app's path to profitability, ensuring long-term viability and relevance in the ed-tech space.
• 3. Accessibility & Affordability: Aimed to make English learning accessible and affordable, significantly contributing to the app's mission to offer quality education at minimal cost.
• 4. Product Impact: Contributed to establishing Josh Skills as a key player in the educational technology sector, with a focus on delivering value to users through affordable learning solutions.

Jul 2020 – Jan 2022 · 1 yr 6 mos · On-site

• I played a pivotal role in scaling the tech and product teams from 4 to 15 members, guiding the strategic expansion and operational efficiency of both teams. Working closely with the co-founder, Shobhit, I contributed to the significant evolution of the Josh Talks English Speaking app, focusing on deep user understanding and innovative feature development. During this period we also scaled the overall acquisition of the app reaching to about 2 Million Installs
• 1. Team Leadership & Expansion: Managed the growth of the engineering and product teams, overseeing their transition from a small group to a robust team of 15. This expansion enhanced our capability to innovate and execute more complex projects efficiently.
• 2. User-Centric Product Development: We both led a user research initiative by living in diverse urban and rural areas, including Bihar, to immerse ourselves in the users' environment. This approach informed our development strategy, ensuring our product met the real needs of our target audience.
• 3. Innovative Feature Launch: Led the development and launch of the Peer-to-peer learning feature, a key innovation that significantly increased user engagement and app stickiness. This feature was instrumental in achieving course completion rates 3-4 times the market average and an impressive average daily app usage of 50 minutes.
• 4. Strategic Product Evolution: Worked hand-in-hand with Shobhit to refine and enhance the app, resulting in a comprehensive and user-friendly learning platform. Our efforts culminated in the app becoming a leading solution for English learning, marked by high engagement and user satisfaction.

Jun 2019 – Jun 2020 · 1 yr · On-site

• As Product Manager, I oversaw the development of the Josh Talks English Speaking app, guiding it from an initial WhatsApp pilot to a fully-functional android application. This role encompassed design oversight, technical decision-making, and the coordination of database architecture, which collectively facilitated the app's launch and subsequent achievement of 100,000 downloads within its first three months.
• 1. App Development Oversight: Led the transition of the English Speaking product from concept to application, focusing on user engagement and functionality.
• 2. Course Expansion: Contributed to the broadening of the app’s educational content, enhancing its offerings and user value.
• 3. Team Leadership: Managed a tech team of four, overseeing the development and release process to ensure the app’s continuous improvement and alignment with user needs.
• 4. Operational Efficiency: Worked closely with technical and creative teams to streamline development processes, achieving significant milestones in product growth and user acquisitions.

May 2018 – Jun 2019 · 1 yr 1 mo · On-site

• As a pivotal member of the Josh Talks analytics team since May 2018, I specialized in leveraging analytics tools like YouTube Creator Studio, Excel, and Tableau to dissect and understand video performance data. My analytical insights were instrumental in doubling our subscriber base to 2.5 million within a year, through strategic content analysis and optimization.
• 1. Strategic Analysis & Growth: Spearheaded the analysis of video performance to identify patterns that drove subscriber engagement and growth. My work directly contributed to increasing the subscriber base from 220,000 to 2.5 million, marking an unprecedented growth trajectory for Josh Talks.
• 2. Content Optimization: Utilized Excel and Tableau for deep data analysis, enabling the reoptimization of video content. This approach significantly boosted video views and watch time by tailoring content to audience preferences and trends.
• 3. Cross-Departmental Collaboration: Acted as a bridge between data analytics and creative teams, delivering critical insights that informed content strategy and social media marketing. My role ensured that both content creation and promotion were data-driven, enhancing overall content appeal and viewer retention.
• 4. Business Impact: My analytical endeavors not only enhanced key performance indicators such as views and watch time but also had a tangible impact on revenue growth. By aligning content strategy with data insights, we achieved a remarkable increase in both viewership and financial performance.

Jul 2017 – Aug 2017 · 1 mo · Noida, Uttar Pradesh, India

• During my two-month internship at Mere Exams Edu Services, I was integral to the operations team, focusing on managing admissions for various institutes and colleges across the NCR region. In a dynamic startup environment, I honed my skills in lead management, distribution, and direct customer engagement through admissions assistance.
• 1. Admissions & Operations Management: Managed the admissions process, coordinating with educational institutes and handling leads to streamline the enrollment process.
• 2. Customer Interaction: Directly engaged with prospective students, providing assistance and support throughout the admissions process, which enhanced customer experience and satisfaction.
• 3. Team Collaboration: Contributed to a small, agile team of 8, collaborating across functions to achieve common goals and drive success in our admissions initiatives.
• 4. Startup Experience: Gained valuable exposure to the startup ecosystem, learning the importance of adaptability, multitasking, and hands-on problem-solving in a fast-paced environment.

May 2016 – Jul 2016 · 2 mos · New Delhi Area, India

• In my 3-month summer internship at Reliance Mutual Funds, I played a key role in supporting the relationship between bank branches and Reliance Mutual Funds. My primary responsibility was managing the documentation process for SIP (Systematic Investment Plan) signups received from the branches.
• 1. Relationship Support: Assisted in maintaining and strengthening the operational relationship between bank branches and Reliance Mutual Funds, ensuring seamless collaboration.
• 2. Documentation Management: Took charge of the complete documentation process for SIP signups, from collection to verification, enhancing the efficiency and reliability of the signup process.
• 3. Process Efficiency: Contributed to streamlining the documentation workflow, reducing turnaround times and improving the overall signup experience for customers.
• 4. Financial Sector Exposure: Gained valuable insight into the mutual funds industry and the intricacies of financial product distribution through hands-on experience.

Dec 2015 – Jan 2016 · 1 mo · New Delhi Area, India

• For two months, I supported CRY: Child Rights and You as part of their Global Team, primarily focusing on fundraising efforts in the Middle Eastern region. My responsibilities centered around outreach to potential donors, where I engaged in direct communication to solicit donations for CRY.
• 1. Donor Engagement: Conducted outreach calls to potential donors in the Middle Eastern region, explaining CRY's mission and the impact of their contributions.
• 2. Communication Skills: Developed strong communication and persuasion skills through regular interaction with potential donors, effectively conveying the significance of CRY's work and the value of each donation.
• Contribution: Although my role was focused on direct outreach, it was a valuable opportunity to contribute to the larger mission of CRY, supporting vital projects through fundraising efforts.