May 2025 – Oct 2025 · 5 mos · Bengaluru, Karnataka, India · On-site

• Working with Deutsche Bank (payroll of eteam infoservice ltd) as product Manager

Aug 2022 – Apr 2024 · 1 yr 8 mos · Hyderabad, Telangana, India · On-site

• Product manager for reference product solutions in corporate and Investment banking division of JPMC
• Product owner for development of use cases on Pega

Jan 2019 – Dec 2020 · 1 yr 11 mos

•  Support the Automation Service Leads (ASL’s) in the end-to-end management of the delivery lifecycle, acting as the day-to-day contact for Transformation and Change teams
•  Oversee the creation of documentation throughout the delivery lifecycle, including the IPA, PDD and SDD, working with the Transformation and Change teams and DOCs as required
•  Manage and hosts the forums required for the delivery lifecycle (i.e. process demos, solution design workshop), liaising with DOCs and Transformation and Change teams as required
•  Work closely with the DOC Test Manager and DOC Lead in creating the test plan for automated processes
•  Work closely with the DOCs to keep updated on development and testing progress, providing frequent updates as required and escalating issues to the Automation Service Lead and Transformation and Change teams
•  Work closely with IT automation team to ensure system access is available as required
•  Manage the project plan for delivery
•  Liaise with the Transformation and Change teams to ensure SME resources are available at the appropriate stages in the delivery lifecycle
•  Provide status reports to the Automation Service Lead and Central Planning Office on all live projects

Oct 2017 – Dec 2018 · 1 yr 2 mos

• I was working as a changer manager in Project Velocity which is the world’s biggest cloud ERP implementation for post implementation support activities
• Key Responsibilities
• Ø  Handle Heightened Support Activities post deployment of Oracle R12 release
• Ø  Responsible for release management of Oracle R13 release
• Ø  Maintain Issue tracker and get the priority issues escalated and highlighted appropriately in all forums
• Ø  Liase, Followup with all stakeholders for early resolution of all outstanding issues
• Ø  Maintain tracker for all issues and keep the tracker updated
• Ø  Prepare list of high priority issues and report to programme/regional managers
• Ø  Drive meetings, organize webex, calls etc with users and IT team for early resolution of issues
• Ø  Interact with AP team on a daily basis and understand the issues that they are facing related to fusion
• Ø  Prepare End of day report and share with UK team daily
• Ø  Ensure resolution of issues within promised timelines
• Ø  Help users with links to training material, SOPs etc
• Ø  Act as a bridge between IT team and AP team users

Mar 2014 – Sep 2017 · 3 yrs 6 mos

• HSBC Production Management Tools & Solutions designs, builds and implements tools and methods to reduce HSBC operations costs. It is currently building tools on time capture, workforce management and robotics automation. I was working as a production support manager and was helping to resolve all issues including issues on automation of volume capture, drive auto capture utilization, implement enhancements to make the tools more user friendly. All the enhancements, change requests etc were carried out as per Agile methodology
• Key Responsibilities
• Ø  Product Manager for iCATS, SD Static, PLA metric and other tools.
• Ø  Provide post deployment support activities
• Ø  Provide demos to various stakeholders on the enhancements made on the tools
• Ø  Drive a project for increasing the utilization of automated plugins
• Ø  Accountable for change management on iCATS and other tools
• Ø  Engage PMTS SPOCs from all sites actively for handling UAT, change management for PM tools.
• Ø  Ensure all stake holders are engaged actively and ensure they are aware and in agreement with all the changes that are managed.
• Ø  Working with users from various business services, application owners like FVQ, GWIS etc, change delivery and IT for any change to understand and analyze the impact of upcoming changes
• Ø  Facilitating prioritization decisions and trade off discussions between multiple technology and business stakeholders
• Ø  Define product visions and break it into smaller and incremental deliverables that add business value such as Epics and User Stories.
• Ø  Representing business stakeholder needs throughout the entire release process
• Ø  Document Business and Functional requirements as use cases /user stories including data flow business rules to ensure that the business needs are captured with high degree of accuracy.
• Ø  Collaborate with Development, QA, UAT and operations team to ensure on-time delivery of release.

Jan 2014 – Aug 2022 · 8 yrs 7 mos

• Review processes within HSBC Global Service Centres to identify opportunities for automation
• Implement the right combination of products like RPA, Xceptor and Alteryx to automate the processes
• Work with the IT teams for the development and implementations of automation solutions
• Work with stakeholders to manage the prioritization and management of the product backlog
• Quantify the costs and benefits to get approval from the sponsors for the identified opportunities
• Increase the adoption of Xceptor and Alteryx
• Give product demos to operations and transformation teams on a regular basis and help to increase awareness on Xceptor and Alteryx
• Liaise with Operations, SDSM, IT and other teams for resolving issues, getting approvals etc
• Work with EY team on the identified use cases for Xceptor
• Conduct POCs for identified use cases in Xceptor
• Managed training batches for Alteryx before it was handed over to SDSM
• Produce SOPs for configurators, mentors etc for Alteryx related to access and other functionalities

Jan 2013 – Jan 2013 · 0 mo

Jul 2010 – Aug 2012 · 2 yrs 1 mo · Chennai, Tamil Nadu, India

• I was working with TCS as a systems administrator and Oracle DBA. I used to deploy Amadeus application upgrades through server and manage any issues related to Oracle DBA