Hridyesh P Kumar

Business Development Executive

Kochi, Kerala, India7 yrs 8 mos experience

Key Highlights

8+ years of customer success experience across diverse industries.
National Champion in Technical Paper Presentation (2015).
Difference Maker Award for transforming underperforming teams (2021).

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and data-driven solutions.

Contact

Skills

Core Skills

Customer Success ManagementAccount ManagementProduct AdoptionCustomer Service

Other Skills

Customer Lifecycle ManagementConfluentApache KafkaAnalytical SkillsAtlanBusiness AnalysisSales PresentationsPresentation SkillsDemosUpsellingSoftware IndustryCustomer InteractionB2B SoftwareSMBCustomer Communication

About

As a Customer Success Manager at Confluent, I empower customers to unlock the full potential of data in motion, driving business innovation and growth. With expertise in Apache Kafka and Confluent's event-driven platform, I partner with customers to design and implement scalable, real-time data pipelines. Leveraging 8+ years of customer success and support experience across industries, including automobiles and SaaS products, I excel in delivering exceptional customer outcomes. A Bachelor of Engineering graduate in Automobile/Automotive Technology, I've been recognized for my innovative approach, including the National Champion in Technical Paper Presentation (2015) and the Difference Maker Award (2021) for transforming underperforming teams. I'm passionate about innovation, problem-solving, and customer success.

Experience

7 yrs 8 mos

Total Experience

1 yr 11 mos

Average Tenure

2 yrs

Current Experience

Confluent

2 roles

Hub CSM

Promoted

Mar 2025 – Present · 1 yr 3 mos · Bengaluru, Karnataka, India

I manage strategic success plans for Enterprise accounts to align customer objectives with product adoption, oversee key implementations through the project lifecycle, and ensure high retention and revenue growth. I engage with executives to influence decisions, convert at-risk clients, and serve as a regional internal point of contact, mentoring peers and driving best practices in customer success.

Customer Lifecycle ManagementAccount ManagementCustomer Success Management

CSM

Jun 2024 – Mar 2025 · 9 mos · Bengaluru, Karnataka, India

ConfluentApache KafkaCustomer Success ManagementProduct Adoption

India seed ventures

CSM

Aug 2022 – Jan 2025 · 2 yrs 5 mos · Bengaluru, Karnataka, India

Worked as a CSM for New Relic via ISV from Aug 2022 to March 2024 and for Confluent from June 2024 to January 2025 when I moved to Confluent as a direct employee

Analytical SkillsAccount ManagementCustomer Success Management