Jan 2019 – Dec 2024 · 5 yrs 11 mos

• Directed end-to-end maintenance functions for Shell's business-critical IT applications and infrastructure systems, ensuring stable, secure, and reliable global operations.
• Delivered secure, reliable, and cost-effective end-to-end IT operations for Shell's diverse lines of business, including Projects & Technology, Upstream, Integrated Gas, Renewables, and Energy Solutions.
• Focused on unlocking value and accelerating Shell's energy transition journey through a strategic business lens.
• Managed business-critical applications and high-availability sites, ensuring uninterrupted IT service delivery.
• Managed Business Continuity (BC) and Disaster Recovery (DR)
• Ensured high-availability WAN connectivity for Shell’s office and plant locations across Upstream, Integrated Gas.
• Maintained stringent security protocols and oversight for all IT applications and landscape changes, ensuring optimal performance and compliance.
• Conducted landscape reviews, evaluations, and proactive management of landscape risks.
• Maintained key performance indicators (KPls) for the service-delivery of business-critical landscapes.
• Served as the escalation point for critical operational issues and led the IT disaster response management team.

Jun 2016 – Jan 2019 · 2 yrs 7 mos

• Project Lifecycle Integration: Liaised with project managers to embed support and resource requirements into project deliverables
• Acted as the focal point for resource management and facilitated transitions across multiple projects, facilitating communication between technical teams and senior leadership
• Ensured solutions met Shell's compliance and governance requirements, developing business continuity and disaster recovery plans for IT operations
• Generated detailed reports on resourcing, project status, and operational performance, ensuring data transparency for decision-making
• Managed SLAs, budgets, and knowledge transfer, ensuring a smooth transition from project delivery to support teams
• Developed and executed project controls, ensuring compliance with security standards and governance frameworks
• Delivered detailed reports to senior leadership and project stakeholders, ensuring visibility on status, risks, and issues
• Efficiently managed the end-to-end resource approval process, collaborated with HR and the Sourcing Board, created IQN Job Requisitions, and ensured accurate contract creation and compliance with rate benchmarks
• Closely monitored a database of 3500 resources, effectively handled 300 annual requests, maintained accurate IQN assignment data, and contributed to process improvement initiatives in collaboration with global teams

Mar 2014 – May 2016 · 2 yrs 2 mos · Bangalore · On-site

• Managing end to end SOWs (Documentation, Rate Cards, etc.) for the resources
• Managing and maintaining all the required documents and trackers for revenue checks & audit purposes
• Managing Resource Assignation portals for the resources
• Based on the project requirement handling contract extensions etc.
• Interacting with various stakeholders (Delivery/Sales/Finance) as per business requirement
• Handling of PI (project initiation) activities like Project code creation, WBS creation, Role mapping etc.
• Publish timely reports to various stakeholders.
• Demand Creation & Open Positions fulfilment.
• Organizing of client interviews for the candidates & then various other activities involved in recruitment.
• Handling onboarding off boarding activities/ Initiating TOS activities.
• Managing all other required PMO Activities

Jun 2013 – Feb 2014 · 8 mos · Bangalore

Mar 2012 – Jun 2013 · 1 yr 3 mos · Bangalore

Dec 2010 – Mar 2012 · 1 yr 3 mos · Bangalore