Ilias Shaik

CEO

Abu Dhabi, United Arab Emirates13 yrs 10 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Expert in IT Service Management and Operations.
  • Proven track record in Business Continuity and Disaster Recovery.
  • Strong leadership in diverse and inclusive team environments.
Stackforce AI infers this person is a Technical Lead in IT Operations and Service Management within the Energy sector.

Contact

Skills

Core Skills

It Service ManagementOperations ManagementProject ManagementIt Project DeliveryHuman Resources

Other Skills

AIOpsAgile & Waterfall MethodologiesAgile DevelopmentAgile MethodologiesAgile Project ManagementAllyshipAmazon Web Services (AWS)Artificial Intelligence (AI)Artificial Intelligence for BusinessBenefits NegotiationBudget ManagementBusiness ContinuityBusiness Critical IT ApplicationsBusiness Intelligence (BI)Business Strategy

About

At the forefront of Technical lead Surface & HSE platforms and IT Service Operations for Business-Critical Services and Transition Management at Chevron & Shell, my role encapsulates end-to-end onboarding of new solutions and assuring seamless transitions along with ITSM, Our team's dedication to Business Continuity (BC) and Disaster Recovery (DR) , ITDRMT , stakeholder management and service assurance has been pivotal in maintaining robust operations. With a strategic focus on supportability and operations readiness, we've successfully managed component landscapes. My certified expertise in Scrum, PMP, ITIL, and Azure, coupled with my proficiency in Power BI and business intelligence, drives process improvements and operational efficiencies. These skills have been instrumental in fostering a culture of diversity, equity, and inclusion within our dynamic team. Spearheading multiple initiatives, I've honed my administrative abilities and leadership, ensuring our division not only meets but exceeds service delivery expectations.

Experience

13 yrs 10 mos
Total Experience
2 yrs 9 mos
Average Tenure
--
Current Experience

Chevron from capco

Technical lead Surface & HSE

Apr 2025Present · 1 yr 2 mos · On-site

  • Surface & HSE Platforms Technical Leadership
  • Leading system management best practices and Supporting project implementations.
  • Mentoring junior team members to foster growth and knowledge sharing
  • Operational Oversight
  • Ensuring systems and applications run effectively.
  • Enhancing efficiency and effectiveness in IT service delivery
  • Strategic and Supervisory Duties
  • Driving product vision and prioritizing feature delivery.
  • Supervising employees and contractors.
  • Making staffing and resourcing decisions across technical teams
Surface & HSE Platforms Technical LeadershipSystem Management Best PracticesOperational OversightIT Service DeliveryIT Service ManagementOperations Management

Shell

2 roles

IT Operations Lead - Business Critical Services and Transition Management

Promoted

Jan 2019Dec 2024 · 5 yrs 11 mos

  • Directed end-to-end maintenance functions for Shell's business-critical IT applications and infrastructure systems, ensuring stable, secure, and reliable global operations.
  • Delivered secure, reliable, and cost-effective end-to-end IT operations for Shell's diverse lines of business, including Projects & Technology, Upstream, Integrated Gas, Renewables, and Energy Solutions.
  • Focused on unlocking value and accelerating Shell's energy transition journey through a strategic business lens.
  • Managed business-critical applications and high-availability sites, ensuring uninterrupted IT service delivery.
  • Managed Business Continuity (BC) and Disaster Recovery (DR)
  • Ensured high-availability WAN connectivity for Shell’s office and plant locations across Upstream, Integrated Gas.
  • Maintained stringent security protocols and oversight for all IT applications and landscape changes, ensuring optimal performance and compliance.
  • Conducted landscape reviews, evaluations, and proactive management of landscape risks.
  • Maintained key performance indicators (KPls) for the service-delivery of business-critical landscapes.
  • Served as the escalation point for critical operational issues and led the IT disaster response management team.
Business Critical IT ApplicationsDisaster RecoveryBusiness ContinuityIT OperationsIT Service ManagementOperations Management

ITSO Focal BA

Jun 2016Jan 2019 · 2 yrs 7 mos

  • Project Lifecycle Integration: Liaised with project managers to embed support and resource requirements into project deliverables
  • Acted as the focal point for resource management and facilitated transitions across multiple projects, facilitating communication between technical teams and senior leadership
  • Ensured solutions met Shell's compliance and governance requirements, developing business continuity and disaster recovery plans for IT operations
  • Generated detailed reports on resourcing, project status, and operational performance, ensuring data transparency for decision-making
  • Managed SLAs, budgets, and knowledge transfer, ensuring a smooth transition from project delivery to support teams
  • Developed and executed project controls, ensuring compliance with security standards and governance frameworks
  • Delivered detailed reports to senior leadership and project stakeholders, ensuring visibility on status, risks, and issues
  • Efficiently managed the end-to-end resource approval process, collaborated with HR and the Sourcing Board, created IQN Job Requisitions, and ensured accurate contract creation and compliance with rate benchmarks
  • Closely monitored a database of 3500 resources, effectively handled 300 annual requests, maintained accurate IQN assignment data, and contributed to process improvement initiatives in collaboration with global teams
Project Lifecycle IntegrationResource ManagementGovernance & Quality AssuranceProject ManagementIT Service Management

Hcl technologies

Project Management Officer

Mar 2014May 2016 · 2 yrs 2 mos · Bangalore · On-site

  • Managing end to end SOWs (Documentation, Rate Cards, etc.) for the resources
  • Managing and maintaining all the required documents and trackers for revenue checks & audit purposes
  • Managing Resource Assignation portals for the resources
  • Based on the project requirement handling contract extensions etc.
  • Interacting with various stakeholders (Delivery/Sales/Finance) as per business requirement
  • Handling of PI (project initiation) activities like Project code creation, WBS creation, Role mapping etc.
  • Publish timely reports to various stakeholders.
  • Demand Creation & Open Positions fulfilment.
  • Organizing of client interviews for the candidates & then various other activities involved in recruitment.
  • Handling onboarding off boarding activities/ Initiating TOS activities.
  • Managing all other required PMO Activities
Project ManagementResource AssignationStakeholder InteractionIT Project Delivery

Collabera

Senior Project Coordinator

Jun 2013Feb 2014 · 8 mos · Bangalore

Strategic Project ManagementService-Level Agreements (SLA)Project Management

Artech information systems

HR Executive

Mar 2012Jun 2013 · 1 yr 3 mos · Bangalore

Screening ResumesSourcingRecruitingHuman Resources

Vls consulting llp

HR For Accenture

Dec 2010Mar 2012 · 1 yr 3 mos · Bangalore

Screening ResumesSourcingRecruitingHuman Resources

Education

Madras University

Master of Business Administration - MBA

Arts & Science Careers

Master of Business Administration (MBA) — HR/Marketing/Finance

Jan 2008Jan 2010

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