Jared Cook — Co-Founder
Hi, I’m Jared, thank you for stopping by! For the past 20+ years, I’ve been leading post-sale teams at SaaS and B2B companies through some of their toughest challenges: churn spikes, stalled expansion, and big leadership transitions. I’ve worked with 46% of the Fortune 100 (including 7 of the top 10), been part of 3 IPOs and 9 acquisitions, and helped multiple companies cut churn by as much as 50% while unlocking new revenue streams. I believe reducing churn isn’t about chasing quick fixes, It’s about: > Building a clear, data-backed strategy > Putting the right systems in place > Developing teams who care about the customer as much as the numbers. That means working closely with CEOs, CCOs, CROs, and CS leaders to set the right targets, track progress, and hold ourselves accountable for results. Sometimes that’s designing a brand-new retention playbook from scratch. Sometimes it’s optimizing a health score so it actually predicts churn instead of reporting it after the fact. And other times, it’s rolling up my sleeves with a leadership team to make sure the strategy we talked about actually happens and delivers the numbers we set out to hit. Along the way, I’ve shared these approaches on stages like Adobe Max, Domopalooza, and Docebo Inspire, helping audiences rethink how they approach retention and customer success. At the end of the day, great customer service is a byproduct of people who care, have the right skills, and use technology to work smarter. That’s the foundation I help companies build. If you’re ready to turn retention into a growth engine, let’s connect (Link in featured section)
Stackforce AI infers this person is a SaaS and MarTech expert with a strong focus on customer success and retention strategies.
Location: American Fork, Utah, United States
Experience: 24 yrs 8 mos
Skills
- Customer Experience
- Strategy
- Customer Success
- Revenue Growth
- Education Strategy
- Business Development
- Product Management
- Market Strategy
- Marketing Strategy
- Consulting
Career Highlights
- Led teams through significant churn reduction.
- Grew multiple companies' revenue substantially.
- Expert in customer success and retention strategies.
Work Experience
Crush Churn Consulting
Founder (1 yr 2 mos)
Career Break
Full-time parenting (8 mos)
Docebo
SVP Customer Experience (3 yrs 2 mos)
VP Customer Experience (9 mos)
WHOlivesorg
VP Donor Relations (7 mos)
University of Utah
Adjunct Professor (2 yrs 2 mos)
Domo, Inc.
Sr Director Education Strategy & Community (1 yr 6 mos)
Sr. Director Appstore & Ecosystem (4 yrs 6 mos)
Adobe
Director, Business Development & Customer Strategy (1 yr 3 mos)
Director, Product Management - Media & Advertising Solutions (2 yrs)
Director, Emerging Business (2 yrs 2 mos)
Omniture, Inc.
Group Manager & Principal Consultant (4 yrs 5 mos)
NuSkin Enterprises
Senior Web Content Developer / Market Coordinator (4 yrs)
Education
BA at Brigham Young University
MBA at University of Utah
at Bountiful High School
