Jennifer Roberts — Customer Success Manager
Customer Success has been my world for over 10 years—and I still love every bit of it. From helping customers onboard and see quick wins, to building long-term partnerships that drive retention and growth, I’ve worked across the entire CS journey. I’ve led campaigns, built playbooks, rolled out health score models, and partnered closely with Sales and Product and Engineering teams to make sure customers not only stay—but thrive. Most of my experience is in the SaaS and B2B tech space, working with mid-market to enterprise clients, and scaling CS processes from the ground up. Big on customer empathy, clear communication, and using data to drive decisions—and I’m always up for a challenge where customer experience meets strategy. Let’s talk if you’re building something customer-first.
Stackforce AI infers this person is a Customer Success Manager with extensive experience in SaaS and B2B tech industries.
Location: Bengaluru, Karnataka, India
Experience: 10 yrs
Skills
- Customer Success Management
- Customer Advocacy
- Customer Support
Career Highlights
- Over 10 years of experience in Customer Success.
- Expert in building long-term customer partnerships.
- Strong focus on data-driven decision making.
Work Experience
Confluent
Customer Success Manager (1 yr 11 mos)
New Relic, Inc.
Customer Advocate (1 yr 8 mos)
Cisco
Customer Success Manager (2 yrs 4 mos)
[24]7.ai
Customer Support Executive (1 yr 1 mo)
Concentrix
Senior Practitioner (2 yrs 11 mos)
Education
Bachelor of Commerce and Information Technology at GRD SCHOOL OF COMMERCE AND INTERNATIONAL BUSINESS (GRDSCIB)
