Jithin Samuel George

Operations Associate

Bengaluru, Karnataka, India12 yrs 8 mos experience

Key Highlights

Expert in Order-to-Cash and Revenue Operations.
Led cross-functional teams to enhance collection efficiency.
Proven track record in credit risk management.

Stackforce AI infers this person is a Revenue Operations expert in the SaaS industry.

Contact

Skills

Core Skills

Revenue OperationsCredit ManagementAccounts Receivable Management

Other Skills

Supervisory SkillsProcess EfficiencyPeople ManagementAutomationKey Performance IndicatorsBusiness AnalysisMicrosoft OfficeCustomer ServiceDays Sales Outstanding (DSO)Team ManagementTeamworkRefundsSix Sigma Green BeltService-Level Agreements (SLA)Team Leadership

About

Being a Revenue Operations Lead is exactly what you'd imagine—I'm the colleague everyone wants to know, but no one quite wants to be. If you need something done, you come to me—everyone knows that. But few want to take on what I do, because it takes serious personal time, persistence, and grit to be everyone’s go-to. At the core of my role, it’s all about people. We’re complex, we’re constantly evolving, and we all have a million things happening in our lives. My job is to make sure things get done the right way. That means advocating for you, driving transparency, and fostering genuine partnerships across the board. Over the past 11 years, I’ve built deep expertise in Order-to-Cash and Revenue Operations, with hands-on experience in credit analysis, customer engagement across global regions, root cause analysis (RCA), dispute resolution, and process automation. Whether you need a sounding board, a strategy partner, or just a quick chat for emotional support, I’m here. Let’s get through the tricky stuff—together.

Experience

12 yrs 8 mos

Total Experience

2 yrs 3 mos

Average Tenure

Current Experience

Unity

2 roles

Assistant Manager - Global Credit & Collections

Apr 2024 – May 2025 · 1 yr 1 mo

Supervised performance metrics and established KPIs aligned with business objectives.
Designed and implemented credit control frameworks, improving overall collection efficiency.
Spearheaded migration of legacy AR and collections systems to a unified platform, ensuring seamless data transfer and minimal downtime.
Drove automation of routine collection tasks and reporting processes, improving team productivity and reducing manual errors.
Collaborated with cross-functional teams including Deal Desk, Billing, Legal, and Finance to ensure accurate revenue recognition and timely AR reconciliation.
Supported contract review and deal structuring aligned with ASC 606 guidance; advised Sales and Sales Ops during negotiations to ensure compliance.
Conducted in-depth analysis of complex SaaS contracts to assess revenue implications and ensure accurate accounting in NetSuite and Salesforce.
Prepared monthly variance analysis and reconciliations for AR and Deferred Revenue; supported quarterly and annual audits with complete revenue documentation.

Supervisory SkillsProcess EfficiencyPeople ManagementRevenue OperationsCredit Management

Credit Specialist

Apr 2024 – May 2025 · 1 yr 1 mo

Led end-to-end Credit, Billing, Collections, and Accounts Receivable operations for global portfolios spanning North America, LATAM, EMEA, and APAC. Managed an 8-member Billing and collections team, providing operational oversight, coaching, performance feedback, and escalation support. Owned credit risk assessments, customer financial reviews, credit limit recommendations, payment term approvals, and high-risk account escalations. Oversaw billing accuracy, invoice validation, cash application, and customer reconciliations, ensuring clean ledgers and timely month-end close. Established and monitored KPIs including DSO, CEI, overdue aging, dispute aging, and cash collection performance, improving Collection Effectiveness Index from 88% to 96%. Partnered with FP&A to support short- and medium-term cash forecasting and liquidity planning. Collaborated closely with Tax and Revenue Recognition teams on AR-related tax considerations including GST, VAT, WHT/TDS, and Sales/Use Tax, and on collectability assessments impacting revenue recognition. Supported bad debt provisioning and write-offs in coordination with Accounting and Controllership teams. Worked cross-functionally with Sales, Legal, Customer Support, and Operations to resolve billing disputes, payment delays, and contractual issues. Supported internal and external audits, SOX testing, cash application compliance reviews, and control walkthroughs.

Elastic

Sr. Analyst, AR & Collections

Jan 2022 – Jan 2024 · 2 yrs · Karnataka, India · Remote

Key Performance IndicatorsBusiness AnalysisMicrosoft OfficeCustomer ServiceDays Sales Outstanding (DSO)Team Management+35

Elastic technologies

Accounts Receivable Analyst

Jan 2022 – Dec 2023 · 1 yr 11 mos

Managed Accounts Receivable and Collections across North America, LATAM, and EMEA, supporting enterprise and mid-market customers. Performed creditworthiness assessments using financial statements, credit bureau reports, payment behavior, and risk indicators. Advised internal stakeholders on credit limits, payment terms, and customer risk exposure. Reduced overdue receivables by 20% through proactive collections strategies, segmentation, and timely escalations. Partnered with Sales, Deal Desk, and Finance teams to resolve billing disputes, short payments, and tax-related invoice queries (VAT/GST/WHT). Contributed to cash forecasting inputs, AR analytics, and management reporting. Supported digital transformation initiatives, improving cash application accuracy by 25%.

Akamai technologies

2 roles

Billing Specialist

Aug 2020 – Dec 2021 · 1 yr 4 mos

Billing Analyst

Aug 2020 – Sep 2021 · 1 yr 1 mo

Supported billing operations, AR reconciliations, and revenue support activities for global customers across NA, EMEA, and APAC. Ensured invoice accuracy and compliance with internal controls and billing policies. Coordinated with Tax teams on GST, VAT, and withholding tax validations impacting invoicing and customer payments. Prepared and maintained SOPs for billing and reconciliation workflows, strengthening audit readiness. Supported ERP migrations and billing system integrations, improving accuracy and close timelines.

Dell technologies

Sr. Specialist

Jun 2017 – Aug 2020 · 3 yrs 2 mos · Bengaluru, Karnataka, India

Ibm india private limited

Sr. practitioner -F & A

Apr 2016 – Jun 2017 · 1 yr 2 mos · Bangalore

TEP Project consultant & Collections

Dell emc

Senior

Sep 2014 – Jul 2020 · 5 yrs 10 mos

Managed end-to-end O2C activities for strategic enterprise accounts across North America, LATAM, and EMEA. Executed structured collection strategies, improving overdue recovery by 35%. Supported credit reviews, customer risk assessments, and credit block/unblock decisions. Partnered with Sales, Legal, and Tax teams to resolve disputes, negotiate payment plans, and address tax-related billing issues. Developed AR dashboards and presented recovery and risk reports to leadership. Supported shared services scaling initiatives and ERP enhancements.