Aug 2023 – Feb 2026 · 2 yrs 6 mos · Boston, MA

• Talent market intelligence provider that generates actionable insights to TA solution providers to fuel business development and enhance offering and to HR practitioners to inform recruitment strategies and help tell your story to hiring managers.

Aug 2023 – Aug 2025 · 2 yrs · Boston, Massachusetts, United States

• Flockity is an industry disruptor pioneering a new recruitment marketing channel that harnesses the power of the 'network effect' via influencer marketing for jobs and employer branding awareness.

Nov 2022 – Mar 2023 · 4 mos

• Talent is the currency of now. Cielo is the world’s leading Talent Acquisition Partner, helping companies across the globe stay ahead in the race for talent with fresh TA strategies & RPO solutions. Don’t just take it from us: clients and analysts regularly recognize us as a Leader on: HRO Today’s RPO Baker’s Dozen list, Everest Group’s RPO PEAK Matrix, NelsonHall’s NEAT vendor evaluation for RPO & Total Talent. We’re leading the market by delivering better talent experiences, for everyone.

Apr 2022 – Jan 2023 · 9 mos

Jan 2022 – Apr 2022 · 3 mos

Sep 2017 – Jan 2022 · 4 yrs 4 mos · Remote

• Talentegy is an AI enhanced HR Analytics Platform that optimizes Recruiting and Talent Management. We help HR teams continuously monitor their existing applications while providing engagement tools to improve their Candidate and Employee experiences.
• Joined startup as first employee and was responsible for Sales, Strategic Partnerships, Solutions Engineering/Consulting, Customer Success and Retention.

Feb 2017 – Present · 9 yrs 3 mos · Boston, Massachusetts, United States · On-site

• As a trusted advisor to client partners for more than two decades, I have honed my expertise in developing and implementing strategies that focus on attracting, hiring, and retaining talent for organizations of all sizes, from start-ups to Fortune 10 companies.
• Available for project, contract or fractional opportunities.

Jan 2015 – Jan 2017 · 2 yrs · Concord, MA

• Reporting into the Chief Customer Officer for SmashFly, I was responsible for the health and maintenance of SmashFly’s customer relationships across the entire customer base. I built and led the Customer Success Manager team with overall responsibility for the daily management of assigned customer accounts, including account management strategies and implementation plans to ensure profitable growth within SmashFly’s core customers. Working closely with our Sales and Customer Success teams, I led in account relationship management, issue mitigation and acting as a point of escalation for their assigned customers.
• Accomplishments:
• ‌• Expanded CSM team by 300% in 10 months
• ‌• Increased organic revenue by 200% in the first year
• ‌• Developed and managed customer advocacy program with over 60% customer participation
• ‌• Reengineered relationship management process and customer onboarding

Jan 2011 – Jan 2015 · 4 yrs · Waltham, MA

• Hands-on client advocate and trusted advisor to some of agency's premier client partners. Worked directly with senior-level clients in a consultative role to develop multi-faceted, measurable strategies. Conducted recruitment process reviews and needs analysis with key clients to provide a foundation for customized solutions and ongoing strategy consultation. Developed and led strategic talent acquisition attraction and engagement plans that encompassed employer brand activation, workforce planning, and relationship marketing through omni-channel marketing. Ensured the highest quality deliverables and superior customer service to client partners.
• Governed overall operations of my team to increase efficiency and enforce standard operating procedures to ensure client service level agreements were being upheld. Led, coached, motivated and mentored client service team responsible for the development, implementation, and measurement of digital solutions for assigned accounts. Encouraged collaboration, innovation, and pride in delivering the best possible solution to clients. Performed performance reviews for direct reports, as well as ongoing mentoring and professional guidance. Partnered with new business for the seamless transition of new accounts into the agency.
• Accomplishments:
• ‌• Successfully grew account base organically while increasing revenue and profitability by 30%
• ‌• Increased one client partner revenue by 900% in 5 years
• ‌• Turned around accounts in jeopardy into larger top-performing client partners
• ‌• Reduced client media spend by 40% while increasing ROI on better performing media
• ‌• Decreased client time to hire by implementing strategic, performance-based strategies
• ‌• Trained and developed team members resulting in 3 team member promotions

Jan 2010 – Jan 2015 · 5 yrs · Waltham, MA

• Developed and sustained high-level, active, key client relationships to promote business growth, enterprise-level solutions, and strategy. Established and maintained senior relationships with strategic customers through interactive innovation and successful solutions. Primary point of contact for assigned accounts and oversaw day-to-day responsibilities of accounts and managed all related communication to account team. Demonstrated expertise by uncovering business needs and building relationships with senior level clients resulting in client growth. Collaborated as part of an interdisciplinary team of agency professionals including production, creative, media, finance, and billing.
• Accomplishments:
• ‌• Restored strained client relationships due to agency turnover and retained client base
• ‌• Partnered with sales team to onboard some of the agency's largest accounts
• ‌• Promoted within 6 months

Jan 2008 – Jan 2010 · 2 yrs · Boston, MA

• Ensured the highest standard of media planning and buying excellence for agency clients and was responsible for planning, placing and managing paid media buys for major clients on East Coast. Created innovative solutions and represented the agency's media services and capabilities in new business pitches to prospective clients. Accountable for analyzing the media performance, recommending to HR or Talent Acquisition leaders to implement ROI tracking and convert clients over from traditional online recruitment websites (Monster, CareerBuilder, etc.) to Search Engine Marketing, Pay Per Click, etc.
• Accomplishments:
• ‌• Strengthened relationships between agency and media through collaboration and partnership promotion by sharing client goals and objectives and being transparent with performance results
• ‌• Improved client ROI via metrics-based strategies and monitoring media usage and product adoption

Jan 2006 – Jan 2008 · 2 yrs · Denver, CO

• Ambassador to Monster Worldwide overseeing 4 of Monster’s top ten agency partners generating revenue in excess of $20 million. Maintained relationships with agency executive leadership as a trusted business partner. Liaised between agency personnel and Monster associates to ensure strong partnership. Trained, educated and kept agency personnel informed of current Monster solutions to increase new client acquisition and grow existing clients organically.
• Accomplishments:
• ‌• Strengthened client relationships between agency partners and Monster sales representatives by providing unbiased consultation
• ‌• Increased agency partner awareness of the full suite of Monster's offerings targeting high school students up to executive level talent

Jan 2005 – Jan 2006 · 1 yr · Denver, CO

• Sales executive responsible for generating new student recruitment revenue streams from clients and prospects from the Midwest through Northwest Territories. Advised, educated, and consulted clients on college recruitment best practices. Developed and implemented relationship marketing strategies to increase on-campus awareness and deliver successful intern, entry-level, and MBA hires.
• Accomplishments:
• ‌• Successfully closed and onboard one of the divisions largest financial accounts and simultaneously secured the business for another Monster Worldwide division
• ‌• Achieved client Spring hiring quota by implementing a fluid attraction strategy

Jan 2002 – Jan 2005 · 3 yrs · Denver, CO

• Generated new business and ensured strong client satisfaction to achieve continued revenue for Monster. Analyzed a company’s current/future employment needs and hiring process to recommend comprehensive solutions. Recognized organic growth opportunities with existing client base to increase revenue streams. Oversaw, trained and mentored new representatives in the Northwest region to promote sales success.
• Accomplishments:
• ‌• Exceeded 2004 sales quota by 168%
• ‌• Exceeded 2003 sales quota by 134%
• ‌• Efficiently operated at a +90% close rate

Jan 1999 – Jan 2002 · 3 yrs · Denver, CO

• Senior leader responsible for client retention, account management, and service integration. Provided leadership to employees and clients in the market from finance to service functions. Managed P&L in excess of $12 million. Recruited, trained and mentored a staff of 18.
• Accomplishments:
• ‌• Successfully integrated 2 Denver offices and one Salt Lake City location, while retaining client base and growing organically
• ‌• Retained top performing employees through effective change management and motivation