Aug 2018 – Feb 2026 · 7 yrs 6 mos · Bengaluru, Karnataka, India · Hybrid

• Agile Delivery & Scrum Facilitation:
• ⦁ Acts as Scrum Master for the Workday delivery team, fostering a high-performing agile culture.
• ⦁ Facilitating all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring transparent communication and delivery cadence.
• ⦁ Coach team members and stakeholders on agile best practices, leading to improved velocity and collaboration.
• ⦁ Remove impediments and shielded the team from external disruptions, further enabling business value delivery.
• Release Management & Product Deployment:
• ⦁ Streamlined Workday release cycles by setting up structured release calendars, automating deployment pipelines, and coordinating end-to-end testing and documentation.
• ⦁ Aligned release and deployment plans to business cycles, leading to timely, low risk launches and minimal post-release issues (<2% incident rate).
• ⦁ Directed all major product deployments, including Workday Recruiting migration from Kenexa Brassring, by managing readiness checks, communications, and cross-team coordination.
• ⦁ Owned rollback/contingency procedures and led continuous improvement of release and deployment practices.
• IT Operations & Leadership:
• ⦁ Leading a team of 15+ Workday SMEs and DevOps engineers to ensure system availability, performance, and ongoing enhancements.
• ⦁ Delivered strategic direction, established KPIs, and built analytics dashboards (Power BI) for tracking release performance, system health, and delivery metrics.
• ⦁ Fostering a collaborative, knowledge-sharing team culture through mentorship, regular training, and technical documentation.

Feb 2018 – Jul 2018 · 5 mos · Bengaluru Area, India

• ⦁ Led strategic customer onboarding, process improvements, and change management during HR SaaS deployments.
• ⦁ Developed best practices for customer engagement in new product adoption, tailoring support based on client segmentation to maximize ROI and satisfaction.
• ⦁ Managed end-to-end project delivery from implementation through customer handover, including stakeholder training and support transition.
• ⦁ Overseeing process improvement in product adoption, training, and beyond.
• ⦁ Helping the on-boarding team overcome any delays in implementation.
• ⦁ Owning the client relationship from the point of sale through the end-to-end implementation process and subsequent hand-off to Technical Support team.
• ⦁ Plan, drive and ensure client renewals of services and upsell new and aided offerings.
• ⦁ Grow the Account as Account Manager.

May 2011 – Feb 2018 · 6 yrs 9 mos · Vishakhapatnam Area, India

• ⦁ Managed ERP advisory engagements including business process mapping, gap analysis, design, system configuration, and documentation.
• ⦁ Led software selection and implementation projects for Workday and Kenexa Brassring integrations.
• ⦁ Coordinated technical integration projects (e.g., BGC, HireVue) and managed release/CR processes with cross-functional teams.
• ⦁ Produced client-facing deliverables such as technical specifications, process documentation, and deployment plans.
• ⦁ Managed a portfolio of 10 key enterprise clients, ensuring high retention rate of 95% through active communication, timely issue resolution, and strategic account management.
• ⦁ Participated in business processes mapping and in the day-to-day activities of ERP advisory engagements for various clients including process analysis and design, gap analysis, functional system design and specifications, system configuration, development of system tests, procedures, and documentation.
• ⦁ Documenting all client engagements including the creation of design documents, technical specifications, process documentation, specification, system deployment documents, ERP system integration and interface documents and publish reports as necessary.
• ⦁ Hands on experience in configuring the system were implemented common services integration's (BGC) for clients using our application Brassring and third party vendors.
• ⦁ Handled RFE process and Change management process within the portfolio.
• ⦁ Efficiency in providing Level 1 Workbench configuration assistance that includes Integrations, API’s, TG’s, GQ’s, Forms, Rules Automation Managers, and Responsive Design etc.
• ⦁ Liaising with Product Manager's on the RFE's and future roadmap activities

Sep 2010 – May 2011 · 8 mos · Visakhapatnam

• Effectively communicated product features and benefits to customers, resulting in a 20% increase in sales conversion rates.
• Consistently exceeded sales targets through building strong client relationships, implementing effective sales strategies, and continuously expanding product knowledge to provide exceptional customer service.
• Achieved sales target by implementing a strategic prospecting plan, conducting effective sales presentations, and consistently following up with leads, resulting in increase in customer acquisition.