Jordan Zyla

Business Development Executive

Council Bluffs, Iowa, United States10 yrs 6 mos experience

Key Highlights

Achieved 100-200% YoY growth in boutique sales.
Led top-performing onboarding team in healthcare.
Recognized for exceptional customer service and team leadership.

Stackforce AI infers this person is a Retail and Healthcare professional with strong leadership and customer service skills.

Contact

Skills

Core Skills

Client ServicesEmployee TrainingSales ManagementPeople ManagementCustomer ServiceBusiness ManagementRetail Sales

Other Skills

De-escalationProfessional Phone SkillsProblem SolvingEmail ManagementData EntryCreative StrategyHiringPoint of Sale (POS) SystemsCreative MerchandisingMerchandisingTeam MotivationKinsta's WordPress HostingHealthcare Compliance

About

Currently a BDR in the AMERs region at Kinsta 👩🏼‍💻 I’m grateful to work remotely while keeping family (being a wife and mother of 3 boys) at the heart of everything I do. My career began in customer service at Hy-Vee Grocery, working alongside my family and learning the value of teamwork and great service. I later joined Sephora, where I discovered a passion for creativity, education, and leadership. Over the years, I advanced into management roles, eventually leading multiple storefront locations to top performance rankings and earning awards in credit, sales, and client loyalty. From there, I helped launch and grow a high-volume local boutique's storefront location, building out the team, systems, and sales processes, achieving 100–200% YoY growth. Most recently, I worked remotely at Medical Solutions as an Onboarding Specialist, supporting travel nurses across the country. Through every chapter of my journey, from retail to SaaS, my passion has stayed the same: building strong relationships, helping others succeed, and leading with empathy and impact. 🎉

Experience

10 yrs 6 mos

Total Experience

3 yrs 1 mo

Average Tenure

1 yr 3 mos

Current Experience

Kinsta®

Business Development & Partnerships Representative

Jan 2025 – Present · 1 yr 3 mos · United States · Remote

Medical solutions

Onboarding Specialist

Oct 2022 – Jan 2025 · 2 yrs 3 mos · Remote

As an Onboarding Specialist at Medical Solutions Healthcare Staffing, I played a pivotal role in ensuring a seamless and efficient onboarding process for healthcare professionals, contributing to the overall success of our clients and candidates. With a focus on delivering exceptional service, I was responsible for guiding newly hired professionals through the necessary steps to start their assignments while maintaining compliance with all regulatory requirements.
Key Responsibilities and Acheivements:
Spearheaded the #1 performing onboarding team for one of the agency's largest clients, achieving top-tier results in speed, accuracy, and client satisfaction.
Consistently exceeded onboarding performance metrics and quality benchmarks, contributing directly to the success of client staffing goals.
Fostered a collaborative team environment, leading by example and encouraging ongoing professional development to enhance team performance and cohesion.
Highlights:
Completed Professional Development (Flipping the Switch, Emotional Intelligence, DiSC)
Awarded Team "STAR" award twice within 6 months.
Achieved top metrics for client onboarding experience, on-time starts, and audit.

Client ServicesDe-escalationEmployee TrainingProfessional Phone SkillsProblem SolvingEmail Management+3

Dusted charm

Retail Manager

Jun 2021 – Oct 2022 · 1 yr 4 mos · On-site

As the Store-Front Manager at Dusted Charm Boutique, I led day-to-day operations to ensure a seamless customer experience while driving team performance and business growth. I worked closely with staff and customers to foster loyalty, implement marketing strategies, and maintain the boutique’s brand integrity.
Key Responsibilities and Achievements:
Recruited, hired, and trained a high-performing team, ensuring exceptional customer service standards.
Conducted regular performance reviews and spearheaded team meetings and training sessions to drive continuous improvement.
Oversaw store operations, including inventory management, merchandising, and scheduling, ensuring smooth workflow and optimal productivity.
Streamlined processes that increased efficiency and enhanced the in-store shopping experience.
Cultivated strong customer relationships through personalized service and rapport-building, resulting in increased customer retention and repeat business.
Created and Marketed events and promotions that boosted foot traffic and revenue.
Designed and executed merchandising strategies highlighting key products and trends, driving sales, and enhancing the boutique’s visual appeal.
Monitored key performance metrics and made data-driven decisions to improve staff efficiency and sales outcomes.
Highlights:
Drove Sales beyond 100% over LY
Improved shrink and overall EBITA by enforcing better operational and employee standards.
Increased $PT/UPT by training staff on better engagement, relationship-building, and closing skills.