Feb 2023 – Dec 2023 · 10 mos · Bengaluru, Karnataka, India

• Responsible for leading companies'efforts in sales, presentation, demonstrations, proof of concepts, assessments services and proposal related to portfolio and value proposition.
• Meet with Customer/Clients to discuss their evolving needs and to assess the quality of our company's relationship with them.
• Maintain business pipeline, sales volume, product mix and selling price by keeping current with supply and demand.
• Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence.
• Identify a new corporate account by analysing trends which impacts the business, approach and analyse the customer's business requirements and develop customized solutions to fit the need.
• Contribute to the team by accomplishing related results as needed.
• Identify opportunities for campaigns, service and distribution channels that lead to an increase in sales.
• Protect and increase a profitable revenue stream within current accounts.

Feb 2023 – Dec 2023 · 10 mos · Bengaluru, Karnataka, India

Apr 2019 – Feb 2023 · 3 yrs 10 mos · Bengaluru, Karnataka, India

• April 8, 2019 to April 5, 2021: Operation Analyst (APAC)
• Doing basic background verification to the candidate.
• April 6, 2021 to March 01, 2022: Senior Operation Analyst (APAC)
• Handled complete team and process.
• QC done for level 1 processor.
• Sending emails to Client and Candidates on Business requirements.
• Setting up the process as per the client requirements and giving training to other processors and associates.
• Moving and helping the team with business based upon Clients requirements.
• March 02, 2022 to Present: Business Analyst
• Responsible for tracking and analyzing error from DMS.
• Identifying and Analyzing the root cause.
• Review client process to provide inputs for better processing.
• Evaluate process design and the effect/impact on quality outcome.
• Deliver automation inputs.
• Analyzing and Assessing the change needed for the process.
• Create a detailed process analysis, outlining failure points, opportunities and Solutions.
• Draft and Drive solution implementation.
• Prepare and Manage client performance dashboard.
• Provide early warning to Operations Team.

Apr 2019 – Feb 2023 · 3 yrs 10 mos · Bengaluru, Karnataka, India

Sep 2016 – Mar 2018 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

• As a Senior Financial Analyst, I was part of Cash Operations Team. The role and responsibilities was to do KYC checks for new customers through various applications, on boarding new customers for various Foreign and helping customers with various escalations queries and helping them have smooth business with the bank. Ones the Account was opened we used to serve the customers in all the financial and accounting assistance until the account is closed.

Aug 2014 – Dec 2015 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

• As a Research Associate I was responsible to deal with customer’s enquiries and escalatibons, so that customers don't go bankrupted and lose their mortgaged property and keep them informed about the escrow details, overdue on the mortgaged property. For these details, as a financial researcher I used to interact with various dependency teams and complete the task within defined SLA and ensure the client satisfaction is maintained at the highest possible level.

Jul 2013 – Dec 2013 · 5 mos

• ContractAs a Client Support Analyst I was responsible for active management for client issues via email and fax support. The Customer care representative is required to interact with various dependency teams and complete the task within defined SLA and ensure the client satisfaction is maintained at the highest possible level. This individual will be responsible for increasing the quantity and quality of the service provided by Thomson Reuters Customer Care Team.

Jun 2013 – Dec 2013 · 6 mos

• Contract