Aug 2024 – Sep 2025 · 1 yr 1 mo · Gurugram, Haryana, India

• ● Provided product and system expertise across UPI, checkout, merchant onboarding, and settlements,
• supporting Product, Finance, and Operations teams.
• ● Led on-call RCA and cross-team coordination for merchant queries, utilizing SQL and log analysis to reduce resolution TAT.
• ● Worked closely with stakeholders to understand and fulfil requirements on the upcoming products, with co-responsibility for managing the team’s release management processes across environments (Dev/Test/Prod).
• ● Managed the MCA 2.0 (Merchant Cash Advance) re-launch, optimizing risk assessment, onboarding, and EDI-based repayment models to enhance lending efficiency.
• ● Spearheaded POS/EDC payment integrations with Pine Labs, Zomato, Juspay, and PayU.

Aug 2023 – Aug 2024 · 1 yr · Gurugram, Haryana, India

Sep 2022 – Oct 2022 · 1 mo · Delhi, India

• Received exposure to B2C and B2B product management.
• Consulted improvement in Features of 4+ categories and analyzed 2+ competitors, formed brand communication strategy.
• Made a client-specific retention model which helped in the retention of 7 out of 10 small clients.
• Organizing Large scale events, looking after tickets and tracking the use of coupon codes.

Jun 2022 – Aug 2022 · 2 mos · Delhi, India

• Responsible for maintaining their online inventory and keeping track of all the key metrics like CTR and Sell- Through Rate.
• Suggested and Implemented Live Chat Assistance along with Chat Bot which helped the user instantly.
• Analyzed competition for similar resellers in the market.

Feb 2022 – May 2022 · 3 mos · Delhi, India

• Freeskout is a free mobile application that allows brands
• and influencers/bloggers to connect with each other with
• no middlemen. Brands can discover influencers &
• bloggers of all social media platforms.
• My role of responsibility was to find the potential brand and find the influencer for their campaign accordingly and also analyse suitable data for them which helped the company to outstand in their workspace.

Dec 2021 – Feb 2022 · 2 mos · Delhi, India

• Freeskout is a free mobile application that allows brands
• and influencers / bloggers connect with each other with
• no middlemen. Brands can discover influencers &
• bloggers of all social media platforms.
• My role of responsibility was to find potential brand and find the influencer for their campaign accordingly.

Jun 2021 – Sep 2021 · 3 mos · New Delhi, Delhi, India

• Outbuds was just not an regular internship for me, it was an eye opener that yes i have a creative vision which can be worked up on, working at outbuds made me understand how to mould your creative ideas in to a business pitch and sell it off.

May 2021 – Jun 2021 · 1 mo

• A 4 week internship which gave a life lesson, helped me out to see what really life is.
• Got to see the roots of livelihood as well as helped me in teaching that how to portray it and what exactly can be done for betterment.
• Teaching underprivileged was a privilege for me, it was not just about giving knowledge but also about learning about different mindsets of society and collection of donations for this was a wholesome experience.

Aug 2020 – Oct 2020 · 2 mos · Delhi, India

• Got a great exposure by associating with Uttejana Foundation as an intern in the leadership team. Performed all his duties with utmost dedication and professionalism, leading to successful completion of the project.
• Working here taught me how to manage and achieve the targets of the given task before the deadlines and made me believe how someone is valuable asset to any team he is chosen to be a part of.

Aug 2019 – Aug 2020 · 1 yr · Delhi, India