Jul 2022 – Oct 2025 · 3 yrs 3 mos · Greater Chennai Area · On-site

Oct 2021 – Jul 2022 · 9 mos · Chennai, Tamil Nadu, India

Mar 2019 – Aug 2021 · 2 yrs 5 mos · Chennai Area, India

• Interfaced with a cross-functional team of designers, developers and technical support professionals to determine a comprehensive list of requirement specifications for new product solutions.
• Perform competitor benchmarking analysis to identify potential product enhancements and develop strategies.
• Liaised between remote business and technology teams throughout the software development lifecycle and managed the stakeholders effectively.
• Drove the development and implementation process involving multiple functions and project teams for different products.
• Worked with the QA team to develop test cases and perform functional testing.
• Developed and executed marketing plans and strategy to increase company exposure and promote products and services to target demographics.
• Developed innovative and targeted marketing collateral including presentations and product data sheets to support overall branding objectives.

Feb 2017 – Mar 2019 · 2 yrs 1 mo · Chennai Area, India

• End-to-end management of NexSchoolApp (iOS, Android & web), a school management application, which made communication between schools and parents simple. NexSchoolApp (white-labelled SaaS app) was used by over 120,000 teachers and parents across India.
• Also managed NexApp, an interactive learning app, and a mobile app for a competitive exam coaching institute.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Derived user flows from requirements and translated them into wireframes and sitemaps to deliver solutions according to specifications.
• Facilitated Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Created Epics, Stories, and Tasks on Zoho Sprints (Agile Project Management Tool) and tracked progress, and updated managers and clients.
• Identified gaps in different processes and implemented process improvement initiatives.
• Facilitated client training and supervised software integration into the client's workflow.
• Conducted product training sessions for over 200 members from sales and customer success teams across India.
• Developed and implemented business process flows for cross-functional teams involving management, sales and development teams.
• Utilized problem-solving skills to analyze and resolve issues that affect business operations.
• Developed marketing materials for sales presentations and client meetings.
• Presented products at conventions and events to increase recognition.

Jan 2016 – Jan 2017 · 1 yr · Chennai Area, India

• Mailage is a workflow automation platform (SaaS) that makes it easy for teams to build, manage and integrate workflows into their daily routine. It's a user-friendly tool that can be used to put together bite-sized actions from popular third-party apps like Freshdesk, Asana, Slack and create automated workflow sequences.