Aug 2024 – Jan 2025 · 5 mos · The Randstad, Netherlands

• Since August, I’ve dedicated my time to honing my skills, turning my passion into impactful results. Having the opportunity to focus on this area has allowed me to refine my approach and elevate my storytelling.
• Creative Exploration: This period of self-growth has been instrumental in experimenting with new content formats, exploring trends, and understanding audience behaviors across various platforms.
• Strategic Focus: I’ve prioritized creating content that balances authenticity with value, ensuring that every piece informs, inspires, or connects with its intended audience.
• Personal Development: Taking time for myself has enhanced not only my creative skills but also my ability to strategize and execute content plans effectively.

Aug 2023 – Jul 2024 · 11 mos · Amsterdam, North Holland, Netherlands

Jun 2022 – Aug 2023 · 1 yr 2 mos · Amsterdam, North Holland, Netherlands

• Candidate Sourcing: Proficient in identifying and sourcing highly qualified candidates for IT
• vacancies through various channels, including job boards, social media platforms, professional
• networks, and referrals.
• Candidate Evaluation: Skilled in conducting thorough candidate assessments and interviews to
• evaluate technical skills, experience, cultural fit, and career aspirations. Utilize behavioral and
• competency-based interviewing techniques to ensure candidate suitability.
• Client Engagement: Proven ability to understand client requirements and present suitable
• candidates effectively. Collaborate closely with clients to understand their organizational culture,
• team dynamics, and specific hiring needs to facilitate successful placements.
• Relationship Management: Establish and maintain strong relationships with candidates, to foster
• long-term partnerships. Act as a trusted advisor, providing guidance and support throughout the
• recruitment process.
• Follow-up and Feedback: Ensure prompt and consistent follow-up with candidates and clients to
• provide updates on application status, interview feedback, and next steps. Respond promptly to
• inquiries, address concerns, and provide a positive candidate experience.
• Post-Relocation Support: Provide ongoing assistance to candidates after relocation to ensure a
• smooth transition into their new work environment. Offer guidance on integrating into the local
• community, addressing any challenges, and facilitating a successful onboarding experience.

Mar 2022 – Jun 2022 · 3 mos · Amsterdam, North Holland, Netherlands

Apr 2020 – Feb 2022 · 1 yr 10 mos · Amsterdam, North Holland, Netherlands · Remote

• (Remote working)
• Resolved customer complaints and inquiries on social media platforms, ensuring prompt and satisfactory resolutions.
• Engaged with customers via social media, providing professional and timely responses to
• comments, messages, and inquiries.
• Delivered comprehensive bilingual training to new hires on Philips products, processes, and
• customer service in French and English.
• Supported the onboarding process for new team members, assisting with policy and procedure
• understanding and fostering a positive work environment.
• Maintained up-to-date product knowledge and shared insights with the team for continuous
• improvement.
• Assisted in monitoring team performance metrics and collaborated on improvement strategies.
• Leveraged bilingual proficiency to effectively communicate with customers and team members.
• Managed crises and de-escalated sensitive situations on social media platforms.
• Conducted quality checks on social media interactions and provided feedback to ensure adherence
• to brand guidelines and service standards.

Jan 2020 – Apr 2020 · 3 mos · Hoofddorp, North Holland, Netherlands

• Contract terminated due to temporary closing of the clubs in France at the beginning of Covid.
• Customer support specialist, Club management, creation and cancelation of contract via Salesforce, and via Verint.
• Answer all questions and possible complaints from (potential) members via our chat box, by telephone and via our Social Media channels Facebook, Instagram and Twitter.
• '' Basic-Fit is a young, dynamic and rapidly growing organization with a clear mission and we are now the largest fitness chain in the Netherlands. Outside the Netherlands we have clubs in Belgium, Luxembourg, France and Spain. We believe that sports should be affordable and accessible so that everyone who wants to get fit can get fit. Our goal is to further professionalize and grow in the coming years. For this we need enthusiastic and driven colleagues who help us achieve our goals, so we invite everyone to apply.''

Feb 2019 – Dec 2019 · 10 mos · The Randstad, Netherlands

• Assistance in hotel and revenue management. Help with sales and website’s Extranet settings, creation of promotions and proactively engaging partners in joining new programs. Basic finance support, invoices and payment models explanations.
• Deliver quality checks to improve the impact of the content
• Deploy content to the Partner Hub website
• Content editing and support in writing and editing relevant descriptions. Providing clear explanations on meta searches and affiliate webmarketing, reading of analytics and insights in order to provide genuine advice on sales.
• Connectivity assistance, finding bugs and reporting in order to fix them.
• Team presentations on relevant updates
• Working towards the realization of outlined KPIs.• Proactively stay on the top of the backlog to ensure delivery within SLA's
• Own the translations process to make sure content is available in all desired languages
• Tracking and monitoring the content deployment tasks the project/activity management tool Target
• Process

Aug 2017 – Nov 2018 · 1 yr 3 mos · Amsterdam, North Holland, Netherlands

• As an associate coach for Nike, I had to help and support my team by providing coaching on the following points in French and English languages :
• Record customer inquiries by documenting inquiry and response in customers' accounts
• Resolve customer inquiries with prompt service
• Improving quality service by recommending improved processes; identifying new product and service applications
• Ask questions to determine, verify and solve problems
• Issue refunds or change to customers
• Maintain knowledge of current sales, promotions, policies, exchanges and security practice
• Responsible for inputting special orders
• Advise customers with the selection and purchase of products
• Take and process customers’ orders
• Ensure customer satisfaction and an enjoyable experience
• Verify customer’s complaints and provide solution
• Keeps records of inquiries by documenting into appropriate account
• Build and maintain good relationship with customers
• Help around with ideas to improve customer experience, which in turn improves the productivity of the company
• Providing administrative support and assistance