Jun 2022 – Jul 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Worked on planning and execution of initiatives to improve restaurant partner experience and
• accelerate their growth on Swiggy platform which included identifying key gaps and opportunities in the areas of Account Management, Swiggy Owner app, Restaurant insights, Partner support etc. and working with multiple teams (Engineering, Product, Data science, Business operations) to create actionable plans.
• Led Menu insights charter as part of this program focusing on providing insights to restaurant partners on how to improve their menu on Swiggy app.

Jul 2021 – Jun 2022 · 11 mos

• Developed end-to-end IT and digital strategy for a Qatar-based banking client which included
• identifying gaps in their existing systems, designing target state model and creating
• implementation plan in the areas of IT organization structure, capabilities, governance, processes, application landscape, infrastructure, implementation of new technologies like AI, advanced analytics, RPA etc.
• Designed and set-up strategy and operating model structure of a new Shared Services Support
• center for a UAE government entity

Aug 2019 – Jun 2021 · 1 yr 10 mos

• Designed end-to-end cost optimization strategy and vendor negotiation plan for a Canada- based banking client to reduce the spend on its Network infrastructure components which
• includes hardware and software maintenance, servers and storage, network connectivity, applications rationalization, labor cost etc

May 2019 – Jun 2019 · 1 mo · Gurgaon, India

• • Conducted qualitative and quantitative analysis to find out the root causes of inspection miss cases and recommended solutions to reduce them

Apr 2018 – May 2018 · 1 mo · Bengaluru Area, India

• Performed a macro-level analysis of structured products issued in German market and made recommendations in GS products to increase market share
• Analyzed US market for share basket issuances in terms of number of products & notional value
• Scrutinized Green Bonds market (155 bn USD) including GS investments & suggested future opportunities

Jun 2014 – Mar 2017 · 2 yrs 9 mos · Chandigarh Area, India

• Perfomed Quality Analysis of web applications of Royal Bank of Scotland in debt collections & recoveries domain
• Prepared Requirement Analysis, Test Plan, Operational Planning documents
• Designed test scripts & test conditions; Detected and logged defects in Quality Center Tool