Kishan Raj

Business Development Executive

Bengaluru, Karnataka, India1 yr 7 mos experience

Most Likely To Switch

Key Highlights

Managed a 3.7+ Crore revenue portfolio.
Achieved 85%+ customer retention rate.
Drove 20%+ incremental growth through upselling.

Stackforce AI infers this person is a Customer Success and Account Management professional in the SaaS and B2B marketplace.

Contact

Skills

Core Skills

Customer SuccessKey Account ManagementSales ManagementClient Relationship ManagementCustomer Engagement

Other Skills

Churn ManagementCross-SellingCustomer RetentionCustomer OnboardingCustomer SatisfactionVoice of the CustomerPost sales relationCrm hygiene and Account trackingCross-functional CoordinationInbound SalesIT SalesCross-functional Team LeadershipCRMGeneral tradeLead Generation

About

Customer Success and Account Management professional with experience managing high-value B2B portfolios across FMCG marketplace and SaaS environments. I currently oversee a 3.7+ Crore revenue portfolio across 113 Key Accounts, maintaining 85%+ retention through structured engagement, stakeholder alignment, and contract-based growth models. I drive 20%+ incremental growth through strategic upsell and cross-sell initiatives while proactively mitigating churn risk. In my SaaS experience, I partnered with US-based clients to map business workflows, conduct product demonstrations, support onboarding, and enable product adoption—developing strong exposure to SaaS success metrics including adoption, retention, and expansion. I operate with a customer lifecycle mindset, focused on value realization, account health monitoring, and long-term customer impact.

Experience

1 yr 7 mos

Total Experience

9 mos

Average Tenure

1 yr 1 mo

Current Experience

Swiggy

2 roles

Account Manager II

Oct 2025 – Present · 7 mos · On-site

Churn ManagementCross-SellingCustomer RetentionCustomer OnboardingCustomer SatisfactionCustomer Success+5

Account Manager I

Apr 2025 – Present · 1 yr 1 mo · On-site

At Swiggy, I worked as a Sales Manager, where I gained strong experience in driving growth through strategic partnerships, client relationship management, and market expansion. I consistently achieved over 130% of my monthly sales targets, managing the entire sales cycle from lead generation and partner onboarding to credit and recovery. Collaborating with cross-functional teams helped me strengthen my analytical, negotiation, and execution skills. This role also gave me exposure to FMCG sales operations, distribution channels, and consumer behavior insights, which I now aim to leverage to drive growth and market leadership for leading FMCG brand.

Sales ManagementClient Relationship Management

Nestlé

Sales And Marketing Intern

Oct 2024 – Nov 2024 · 1 mo · Bengaluru, Karnataka, India · On-site

Worked across B2B HO-RE-CA and General Trade segments. Analyzed sales performance, generated leads, and pitched Nestlé Professional products. Conducted product demos, supported distributor operations, resolved retailer issues, and onboarded new outlets. Optimized sales strategies through market insights and competitor benchmarking.

Blue chip informatics pvt. ltd.

Customer Success Executive

Sep 2024 – Mar 2025 · 6 mos · Bengaluru, Karnataka, India · On-site

Partnered with US-based enterprise clients to understand ERP and workflow requirements, aligning product capabilities with measurable business outcomes.
Conducted consultative discovery sessions and facilitated 50+ solution workshops to ensure strong solution fit and stakeholder alignment.
Supported onboarding and implementation handovers, improving product adoption speed and contributing to a 20% increase in client satisfaction scores.
Proactively engaged accounts through structured follow-ups and value-driven conversations, strengthening relationships and improving client engagement by 25%.
Collaborated cross-functionally with sales and technical teams to ensure seamless customer experience across pre- and post-sales stages.

Customer SuccessInbound SalesCross-SellingChurn ManagementCustomer RetentionCustomer Engagement+3

Patanjali food products ltd

E-commerce

Sep 2024 – Dec 2024 · 3 mos · Bengaluru, Karnataka, India · Remote

The den, bengaluru

Management Intern

Oct 2021 – Feb 2022 · 4 mos · Bengaluru, Karnataka, India · On-site

During my time as a Front Office Management Trainee, I actively contributed to enhancing customer satisfaction and relationship building by delivering personalized service and resolving guest concerns promptly. By leveraging customer profiling and segmentation, I was able to anticipate guest needs and tailor experiences that encouraged customer retention. I played a key role in supporting cross-selling and upselling efforts, promoting premium services to elevate the overall guest experience. Additionally, I collaborated closely with team members to streamline operations, improve performance monitoring, and ensure smooth and consistent service delivery, thereby strengthening long-term guest relationships and brand loyalty.